Face it: Most work environments during this recession are strained and stressed out. Perhaps you’ve been laid off or doing more work for less pay and shrinking benefits. …
That can generate a whole lot of stress, especially when management seems unable to feel your pain.
A recent MSNBC.com article looks at the benefits of empathy in the workplace. From the article: “Empathy has gotten a bad rap in the last 25 years in business,” says Dev Patnaik, author of “Wired to Care: How Companies Prosper When They Create Widespread Empathy.”
The best organizations (and the ones that survive economic tsunamis), he says, are those with empathetic cultures and managers who are able to step outside themselves and walk in someone else’s shoes.
Empathic Leadership and Culture Change The New Drivers of Patient Experience Excellence Healthcare organizations are under growing pressure from workforce burnout, staffing shortages, rising patient expectations, technology overload, and increasing complexity across care delivery. In this timely panel discussion, leaders from across Mass General Brigham will explore why empathic leadership and culture transformation have become critical drivers of both workforce well-being and patient experience.
Moderated by empathy researcher Helen Riess, this panel brings together senior clinical, quality, patient experience, and operational leaders from Mass General Brigham to share practical lessons and measurable strategies for leading through today’s healthcare challenges. Attendees will leave with actionable insights to strengthen leadership communication, supporting clinical teams, and creating more sustainable cultures that improve both the workforce and patient experience.
Strengthen organizational resilience, trust, retention, and patient outcomes through empathic leadership
Address burnout, communication breakdowns, workforce fatigue, and technology burden across care environments
Implement culture change strategies drawn from real-world frontline experience and operational leadership
Connect patient experience, quality, safety, and workforce well-being as part of a unified organizational strategy
Build accountable, compassionate, and engaged cultures during periods of ongoing stress and transformation
With AI we are entering a new era in which technology can tabulate information, recognize patterns, answer questions, and write reports at a phenomenal speed, and do tasks that would require a massive amount of human time and effort. This has huge implications for our future and what kind of skills are still important for humans to acquire. Being the smartest person in the room has little value if artificial intelligence can pull up more accurate information than the entire room has, and assess that information in moments.
This crisis also reveals a deeper moral rot at the heart of Trump’s MAGA movement. Whatever you think about immigration policy, how can a person of conscience justify the lack of compassion and empathy for the victims in Minnesota, and for the families torn apart or hiding in fear, for the children separated from their parents or afraid to go to school?
In a post-pandemic world, empathy is no longer a "soft skill" but a strategic imperative for high-performance leaders and organizations. In an era of rapid change and empowered workforces, empathy has evolved from a "soft skill" to the ultimate competitive edge. The Empathy Advantage is a deep-dive seminar designed for leaders and others who want to move beyond traditional management and unlock the full potential of their people they lead and influence.
The session will begin by exploring the fundamental shift from managing people to cultivating success—viewing the leader not as a taskmaster, but as an expedition leader responsible for the team's psychological safety and growth. Participants will learn how to dismantle silos by moving from competition to collaboration, replacing internal rivalry with a culture of radical support and shared wins.
Understanding why empathy is important in leadership reveals its powerful role in driving success within organizations. Empathy fosters strong team relationships by enabling leaders to genuinely connect with employees, thus creating an environment where people feel valued and understood. This, in turn, increases employee engagement, which studies consistently link to higher productivity and lower turnover rates. Furthermore, empathy shapes a positive work environment by encouraging open communication and mutual respect among team members. According to The Center for Creative Leadership, empathetic leadership can transform workplace culture, making it more adaptive and resilient.
The divisiveness in our world has left us isolated. We have lost much of our ability to work together which we know achieves far more than working alone. Empathy is the pivot point in building our connections, in building our trust in each other, in building a better world. As a leader in the world of work, Johnny has seen first-hand how empathetic workplaces are better workplaces. Whether you lead in an office or volunteer in a homeless shelter, in this talk, explore the powerful role empathy plays in every human relationship and every collective endeavor.
Chris Voss, a former F.B.I. hostage negotiator and author, spoke with David Marchese, co-host of "The Interview" at The New York Times, about President Trump’s negotiation tactics.
“The Interview” features conversations with the world’s most fascinating people. Each week, co-hosts David Marchese and Lulu Garcia-Navarro talk to compelling, influential figures in culture, politics, business, sports and beyond — illuminating who they are, why they do what they do and how they impact the rest of us.
Chapters:
00:01 - Introduction 01:20 - How Voss became an FBI negotiator 05:47 - Tactical empathy 10:41 - How to identify people you can’t negotiate with 13:13 - Empathy and Elon Musk 14:45 - Chris Voss on Trump’s negotiation skills 20:37 - Does Trump have empathy? 23:30 - Conflict versus collaboration 27:20 - How to talk to your boss 29:11 - The illusion of control 31:09 - Negotiations Voss has lost 34:58 - Why compromise isn’t a good thing 37:18 - Should we always be goal-oriented?
by Jaclyn Morse I often find that I come across the most profound pieces of wisdom seemingly at random (which can also be viewed as synchronistic events — delivering information I need to hear at the exact time I am open to hearing it). A few weeks ago, I stumbled upon a podcast episode on an airplane, “The Empathy Edge with Maria Ross” from the Wisdom From The Top podcast with Guy Raz. She spoke about how empathy is excellent for business and gave an example in the context of leadership:
Empathy is not just sitting around and crying with your employees on the floor, right, that’s not empathy. But it’s, “I can totally understand your point of view, and I know I need to make a really tough decision, and I don’t really want to make this decision, but how can I make this as smooth of a decision for you as possible?”
Nadella also highlighted empathy as a driving force behind meaningful innovation. Understanding the end-user experience, he said, is critical to anticipating needs that aren’t always visible on the surface. Even technical data, he added, can offer human insights: if one is willing to look beyond the numbers.
On the topic of rapid technological advancement, Nadella encouraged openness to change and continuous learning. As new tools reshape industries, he urged professionals to focus on how they can use these tools to amplify their own impact rather than resist them.
Empathy is a powerful force that shapes workplace culture and leadership effectiveness. Yet, under pressure, it often takes a backseat. That’s where leaders come in. The real effort is in finding ways to make empathy a natural part of how they lead—both in big-picture decisions and everyday conversations.
While many leaders equate empathy with kindness, employees seek tangible expressions such as flexible work arrangements, career development opportunities, and meaningful diversity, equity, inclusion, and belonging (DEIB) initiatives. A Businessolver survey highlights a gap—while 86% of employees consider flexible work hours an essential demonstration of empathy, only 42% have experienced it. It’s time to move past surface-level gestures and build a culture where empathy is lived, and an integral part of leadership’s way of work!
On January 11, 2025 the Empathy Center will be conducting a Facilitator training course on Zoom. The intent of this training is to teach the participant how to organize and conduct Empathy Circles.
The course is experiential and consists of 4 classes taught over 4 consecutive Saturdays. Each class lasts about two and half hours. In addition to attending 4 sessions of 2.5 hours each, there are weekly assignments to complete that may take 1-2 hours. We will also pair you weekly with an empathy buddy to practice empathy.
The only prerequisite is to attend at least two Empathy Circles prior to attending a training. We have recently started a drop-in Empathy Cafe on Thursdays at 6 PM, Pacific Time at https://zoom.us/j/3521266686. By attending this Empathy Cafe one can fulfill the two circle prerequisite.
The Empathy Circle and Facilitator Training fit into a larger vision of a Culture of Empathy: A vision and dream of building a culture based on mutual empathy among all people around the world. The Empathy Circle is a wonderful first step to practice, develop, and increase your deep listening and empathy skills. To sign up or get more information visit: www.bestempathytraining.com
As a father of three, I’ve seen firsthand that people are naturally empathetic – my kids, for example, can’t help but get upset when they see someone hurt or in trouble. But as we grow up, empathy becomes trickier to navigate, especially at work. In a fast-paced world where staying ahead of the competition is critical, empathy often takes a backseat. And even when we try to show it, truly authentic empathy can feel like it’s in short supply.
A recent survey of 1,000 U.S. workers found that 52 percent felt their company’s efforts to be empathetic weren’t genuine. That’s a big disconnect between what leaders think they’re doing and how employees actually feel.
In today’s leadership landscape, soft skills are undeniably en vogue. However, don’t be quick to lump empathy in with the rest. That’s because Microsoft CEO Satya Nadella firmly believes the art of comprehending others transcends the soft skills category. In his view, characterizing it as “soft” understates its significance, as he asserts that mastering empathy is, in fact, the most formidable skill of them all.
“Empathy is not a soft skill,” Nadella said in a 2023 interview with Axel Springer’s CEO Mathias Döpfner. “In fact, it’s the hardest skill we learn—to relate to the world, to relate to people that matter the most to us.”
Not only does being empathetic enable leaders to better connect with their staff, but according to Nadella, customers too.
The Art of Empathy: Reimagining Healthcare Symposium is part of the Empathy Imperative that brings together educators, students, researchers, healthcare practitioners, people with lived experience, and creative practitioners to explore how empathy shapes – and transforms – healthcare. Through research presentations, shared lived experience, interactive discussions, and creative expression, the symposium provides an opportunity to explore how empathy can be taught, researched, embodied, and practised, with the aim of humanising healthcare.
Empathic Leadership and Culture Change The New Drivers of Patient Experience Excellence Healthcare organizations are under growing pressure from workforce burnout, staffing shortages, rising patient expectations, technology overload, and increasing complexity across care delivery. In this timely panel discussion, leaders from across Mass General Brigham will explore why empathic leadership and culture transformation have become critical drivers of both workforce well-being and patient experience.
Moderated by empathy researcher Helen Riess, this panel brings together senior clinical, quality, patient experience, and operational leaders from Mass General Brigham to share practical lessons and measurable strategies for leading through today’s healthcare challenges. Attendees will leave with actionable insights to strengthen leadership communication, supporting clinical teams, and creating more sustainable cultures that improve both the workforce and patient experience.
Strengthen organizational resilience, trust, retention, and patient outcomes through empathic leadership
Address burnout, communication breakdowns, workforce fatigue, and technology burden across care environments
Implement culture change strategies drawn from real-world frontline experience and operational leadership
Connect patient experience, quality, safety, and workforce well-being as part of a unified organizational strategy
Build accountable, compassionate, and engaged cultures during periods of ongoing stress and transformation
Empathy has become a baseline expectation of modern leadership, but practiced without judgment it can backfire, leaving leaders depleted and employees feeling misunderstood.
Effective leadership requires a more discerning approach: wise empathy, which recognizes that different emotional moments call for different responses. Sharing in employees’ negative emotions can accelerate burnout, while responding to those with compassion and support can protect both leaders and teams.
The opposite is often true for positive emotions, which benefit from shared celebration. If leaders take five steps designed to guide them in the practice of wise empathy, they can strengthen relationships, improve engagement and retention, and support others without losing their own footing.
Empathic Leadership During the 90’s and noughties it felt to me that some progress had been made. People started to openly talk about caring and listening to their teams. Even mindfulness became a bit of a buzzword. However in the last decade we seem to have reached a new plateau with corporate messaging about welfare and wellbeing being ubiquitous, whilst the pressure on teams, in particular leaders, has increased.
Many organisations claim that they are only as good as their people. If that is true and if your organisation relies on the people in it to thrive, make money and grow it is vital to understand and be aware of what your people are going through.
1. Make Empathy A Core Value Empathy is at the core of leadership. This means it is not to be integrated, but innate. If you’re an effective leader, your team knows how much you lead in line with your values and how these have impacted every team member. When times get difficult, they trust you enough to make a decision that is for the good of everyone, even when it doesn’t favor everyone! Empathy is your strength, not a tool to be integrated! - Jennifer Orode, Ingenium Concepts Limited
Constant change, distributed teams, and increasing complexity mark today’s workplace. In such an environment, people can feel vulnerable. They worry about being judged, making mistakes, or being left behind. Without a foundation of empathy, these concerns can quickly turn into fear, defensiveness, and disengagement.
Empathy prompts us to see situations through others’ eyes, recognize their ideas and emotions, and validate their experiences. When leaders and peers consistently practice empathy, they send a powerful message: “You matter.” Once people believe they matter, it lays the groundwork for a healthy culture rooted in collaboration and accountability.
Empathy is a business imperative. Teams that feel psychologically safe outperform those that don’t. Studies from Google’s Project Aristotle and others have shown that psychological safety is the single most important predictor of team effectiveness. And empathy is the gateway to achieving it.
In today's complex work environment, constant change can breed vulnerability and fear. Empathy is the critical antidote, allowing leaders to see situations through their team's eyes and validate their experiences. This isn't just a "soft skill"—it's a business imperative. As proven by studies like Google's Project Aristotle, psychological safety, built on a foundation of empathy, is the single greatest predictor of team effectiveness and performance.
How are you actively fostering empathy and psychological safety within your team? Share your strategies in the comments below.
“When someone feels thoroughly understood, you release potent forces for change within them. Not agreed with, but understood. When you feel thoroughly heard, you’re less adversarial. And the demonstration of understanding, the articulation of the other side’s point of view — purely that, no agreement at all — that’s the application of empathy…. [Also] the act of trying to articulate how the other side is feeling calms you down. It kicks in a certain amount of reason in you. It broadens your perspective.”
- Chris Voss, former F.B.I. lead international kidnapping and hostage negotiator, author of “Never Split the Difference”
Culture in Sports' webinar series continues with industry experts (Dr. Chris Barnhill, Dr. Amy Rundio, Dr. Peter Sear, and Cara Hawkins-Jedlicka) diving into the importance and immense impact of #empathy and creating a new generation of empathetic #leaders. This #webinar is introduced by Dr. Jeremy Piasecki.
Many leaders dismiss empathy as an optional, “touchy-feely” skill. But failing to demonstrate it can lead to low morale, poor retention, and a culture where people withhold ideas and concerns. If you want to drive better results, use these strategies to make empathy part of how you lead—consistently and clearly.
Start with a shared definition. Without agreement on what empathy actually is, your team will default to assumptions. Collectively define empathetic behaviors—for example, perspective-taking and respectful disagreement—and be specific about how they show up in your culture.
Be other-focused. Empathy means making space for others to feel heard, not filling the silence with your own experiences. Be present. Listen deeply. Ask open-ended questions. Resist the urge to rescue or relate.
The business case: How empathy affects KPIs. Empathic leadership isn’t just a soft skill—it’s a key driver of business success. When you lead with empathy, the improvements are measurable, including employee engagement, customer satisfaction, and even retention rates. Ross’s research proves that.
In fact, organizations with high empathy scores tend to experience lower turnover, higher customer loyalty, and increased profits. Empathy creates an environment in which employees feel connected and valued, and customers can sense the difference.
We're reflecting on a powerful question: What if the key to lowering turnover and boosting profits is empathetic leadership? This idea, highlighted by Moshe Engelberg, is backed by compelling data.
It aligns perfectly with the research of Maria Ross, who identifies curiosity and five key pillars—self-awareness, self-care, clarity, decisiveness, and joy—as the foundation of leaders who drive measurable business success.
At CCM Consultancy, our culture transformation and capability-building solutions are designed to help leaders embed these exact principles, creating environments where people feel valued and performance soars.
Which of the five pillars could you focus on to most improve your team's results?
Empathy is often mistaken for a mere emotional trait, but it encompasses far more depth than typically perceived. Dr. Judith Orloff, a renowned psychiatrist and author, delves into the profound impact empathy can have on various facets of life, including business and leadership. Her recent book, The Genius of Empathy, enriches this understanding by offering practical insights and skills to harness empathy effectively. This chapter expounds on the key themes from her enlightening discussion with Kwame Christian, Esq., M.A., on the Negotiate Anything podcast.
Defining Empathy: A Holistic Approach Empathy, as Dr. Orloff contends, is the ability to step into another’s shoes and perceive their world through their lens. It’s a fusion of intuition, compassion, and intellectual understanding, enabling one to resonate with others irrespective of differing viewpoints. Dr. Orloff asserts that empathy starts with self-empathy—an essential practice in maintaining mental and emotional well-being. This foundational skill is paramount for engaging in authentic, non-polarizing interactions with others.
Empathetic leadership is a way in which GRC leaders can utilise the power of being aware of others feelings, needs and concerns to drive teams towards strategic goals and regulatory requirements.
Empathy can be described as “the ability to understand and share the feelings of others”.
Leaders with high levels of EQ are afforded the great opportunity to enhance performance in any setting they are present within. They can understand wider perspectives which ultimately leads to better decision making and more inclusive approaches to bring teams together towards a common goal. They can consider the needs of stakeholders and develop long lasting relationships. They can create environments where team members feel appreciated, understood, heard, and ultimately, will be trusted to lead teams to success.
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