Empathy in the Workplace
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International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
Curated by Edwin Rutsch
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You’re on top of the game. Thanks for shraing.
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How leaders can apply empathy to a return to the office

How leaders can apply empathy to a return to the office | Empathy in the Workplace | Scoop.it
All of these challenges call for empathetic leadership, or the ability to accept a certain level of vulnerability and put yourself in another person’s place. This also requires the ability to make decisions with both heart and mind. As CEO of a professional membership company, I’ve seen firsthand the growing importance of power skills like empathy and the need to model and promote empathy as a value throughout the organization.
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A framework for empathy in design: stepping into and out of the user's life: Journal of Engineering Design: Vol 20, No 5

A framework for empathy in design: stepping into and out of the user's life: Journal of Engineering Design: Vol 20, No 5 | Empathy in the Workplace | Scoop.it
In user-centred design, a widespread recognition has surfaced for the importance of designers to gain empathy with the users for whom they are designing. Several techniques and tools have been developed to support an empathic design process and several issues are indicated that support an empathic process, but precise definitions and a framework of what makes ‘empathy’ is missing. Although the need for empathic approaches in design has been repeatedly stressed, a fundamental basis of the concept of empathy is missing.

 

The goal of this paper is to inform the discussion in the design community by applying the concept of empathy as it has developed in psychology. This paper presents a review of how empathy has been discussed in design and psychology literature, and proposes a background framework for supporting empathic approaches in designing.

 

The framework presents empathy in design as a process of four phases, and gives insight into what role the designer's own experience can play when having empathy with the user. This framework can be applied to three areas: research activities, communication activities and ideation activities.

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The Business of Empathy Ep. 11: Empathy and Team Culture with Kiesha Garrison

What does it mean to be a multi-passionate person? How can you use self-focused activities as a tool to figure out how to lead a life, personally and professionally with empathy?

In the eleventh episode of the Business of Empathy, Kiesha Garrison, Director of Communications and Culture Programs for Microsoft’s AI platform walks through her journey intentionally integrating her personal passions with her professional career and intentionally blurred these lines.

Tune in and learn:
- How to establish harmony amongst all of the elements that define you as an individual
- How to leverage accountability partners whether family members or friends as ta tool to approach each day with authenticity, empathy and courage
- How to become a signal gatherer within your organization to identify where the important cultural work lies
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Council Post: Preventing Employee Burnout With Empathetic Leadership

Council Post: Preventing Employee Burnout With Empathetic Leadership | Empathy in the Workplace | Scoop.it
So, what does empathy look like in the workplace? It’s admittedly tough to define what is essentially a human trait or quality. From a psychological perspective, empathy centers on the ability to recognize and understand other people's thoughts and feelings — you know, walking a mile in each other’s shoes. Empathy helps us connect with others.
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Leading through Crisis with ‘Disruptive Leadership’

Leading through Crisis with ‘Disruptive Leadership’ | Empathy in the Workplace | Scoop.it

Many leaders and managers vaguely understand the impact empathy has on leadership effectiveness. One of the reasons, we have found, is that very few of them have been trained or taught how to cultivate empathy in their lives and work as a daily practice.

 

Empathetic leaders put themselves in their followers’ shoes and attempt to see things from their perspective. Empathy doesn’t mean agreeing with someone. Empathy is not sympathy. Empathy doesn’t mean telling them that they are right, or even addressing their concern.

 

"Demonstrating empathy shows that you care enough to give someone else’s issue at the same level of respect and attention they do. Empathy can also be seen as demonstrating active concern for people and their needs by forming close and supportive relationships with others. Leaders who lack empathy may be perceived by others as cold, uncaring, and having little interest in them as people". (Bawany, 2020)

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STEMpathy in Schools: A Conversation with DonorsChoose

STEMpathy in Schools: A Conversation with DonorsChoose | Empathy in the Workplace | Scoop.it
As Samsung Solve for Tomorrow embarks upon a new decade, equity and empathy are top-of-mind. This has sparked a heightened focus on “STEMpathy” – embedding human compassion and empathy into STEM education to further evolve both emotional intelligence and cognitive development.

 

Empathetic understanding leads to human-centered ways of solving problems and that conscious view also frames critical thinking, creativity, curiosity, decision making, leadership, entrepreneurship, and more.

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Leading Through Empathy

Leading Through Empathy | Empathy in the Workplace | Scoop.it
Why Empathy is a Strength 

 When people think of the key qualities that make a great leader, words like decisiveness, self-confidence and integrity usually come to mind. Often missing from this list is what I consider to be one of the most important leadership traits: empathy. And today, with the pandemic impacting the way we all do business, I believe empathy in a leader is more critical than ever.  

 There are plenty of studies to back this up. A report by global consulting firm Korn Ferry, "The Power of EI," highlights empathy as an emotional-intelligence competence that makes leaders more effective. The research reveals a positive link between empathy and a company’s performance, team climate and employee retention. 
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What Empathy Looks Like - Leadership is about empathy,  Simon Sinek

When we give someone a safe space to share what they're going through personally or professionally, we make them feel seen, heard, and valued. Empathy is essential to good leadership.
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How Intelligent Enterprises Outperform The Competition

How Intelligent Enterprises Outperform The Competition | Empathy in the Workplace | Scoop.it
The good news is that empathy is a skill, not a trait. Although some people have traits that make it easier to empathize, the skill can be improved by almost anyone, with any set of traits. It’s not about feeling what other people are feeling; it’s about a cognitive capacity to take their perspective. This may seem counterintuitive, but consider: if you’re confronted with an employee who’s deeply depressed, actually feeling that depression yourself might paralyze you to the point of being unable to help. 

Professions as diverse as psychotherapy and theater thrive on teaching people empathic skills. Anthropologists must also learn empathy in order to conduct ethnographic research. The key to improving empathic skills, as with all skills, is through practice and good coaching. Though time in short supply right now as you fight so many simultaneous battles, there are few things more valuable right now than becoming more empathic. Here are three quick ways to improve:
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Empathy In The Workplace & Why It’s So Important During COVID-19

Empathy In The Workplace & Why It’s So Important During COVID-19 | Empathy in the Workplace | Scoop.it
Our ability to empathize with other people is key to our success as working professionals and human beings. Empathy helps us forge bonds, find collaborative solutions, and improve the world around us. 

But in the age of the coronavirus, when most of us are locked up in quarantine and hidden behind face masks, empathizing with each other has become more difficult. It's especially true in the workplace, where Zoom calls have become the norm, and meeting face-to-face and gathering for social meals and after-hour get-togethers has become a rarity.
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Remote Culture of Empathy Signup | Tess Brigham

Remote Culture of Empathy Signup | Tess Brigham | Empathy in the Workplace | Scoop.it
The future of work is virtual leadership
Find out how to create a culture of empathy remotely so you can create a more connected workplace


Learn how to lead your teams virtually so they feel seen and heard even though they can’t stop by your desk to say “hi” anymore.

 

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Post-Covid-19 world: Need for a new face of corporate leadership: "which systematically puts empathy at the core of organisations that we can build"

Post-Covid-19 world: Need for a new face of corporate leadership: "which systematically puts empathy at the core of organisations that we can build" | Empathy in the Workplace | Scoop.it

It is a time for leaders who can understand their teams beyond the output that they create, and really empathise with them. These will be the leaders that manage to lead their troops to recovery at a pace.

For a number of leaders today, many of whom were trained in a previous era of leadership thinking, this move to more emotionally intelligent, empathetically influenced and regeneratively-led business is infinitely difficult to grasp. When you have the same conversation with a millennial leader, however, they understand intrinsically that this move isn’t an option.

It is what 21st century business, and certainly business post the COVID-19 crisis, is already poised to be founded on.

Place it at the core
It will be in this driving of awareness surrounding the role of regenerative leadership, which systematically puts empathy at the core of organisations that we can build - and rebuild. Business and human resilience will provoke impactful organisational results.

Scott Sadler's curator insight, May 14, 2020 5:14 PM
This has always been the truth,.COVID-19 has provided the opportunity us to reengage differently of better than before it.
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3 Consequences of a Lack of Empathy in Leadership

3 Consequences of a Lack of Empathy in Leadership | Empathy in the Workplace | Scoop.it
It is no wonder that empathy now features on job postings for leaders across industries. From sport to medicine, and from politics to business, leadership will suffer due to a lack of it. Leadership can pose a variety of problems that set a team or organization on a negative path. Understanding that a more empathic approach offers a solution is the first step on the road to positive change.
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How Empathy Helps Bridge Generational Differences

How Empathy Helps Bridge Generational Differences | Empathy in the Workplace | Scoop.it
Mimi Nicklin, a business coach and executive, has seen many leaders blame poor performance and communication on generational differences. But she argues managers should spend less time forcing Millennial and Gen Z employees to conform to company culture and more time on perspective taking and listening.

 

In her experience, practicing empathy can vastly improve team collaboration and lead to better business and individual outcomes. Nicklin is the author of the book Softening the Edge: Empathy: How Humanity’s Oldest Leadership Trait is Changing the World.

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Creating empathetic workplaces

Creating empathetic workplaces | Empathy in the Workplace | Scoop.it
Listening hard

In the second workshop, participants explored empathetic listening or what one participant called “listening hard”. They focused on the reciprocal empathetic relationship between employer and employee and the importance of creating an environment of trust where employees feel they can be open and honest and that what they say will be acted upon. There was also a discussion on how an empathetic culture could boost understanding of customer needs and help deliver better services. Better listening can sometimes be enough to push things forward in itself if people feel they are being heard. 
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What if You Suck at Empathy – 7 Ways To Create an Empathy Advantage

What if You Suck at Empathy – 7 Ways To Create an Empathy Advantage | Empathy in the Workplace | Scoop.it
Empathy represents the foundation skill for all the social competencies important for work. -Daniel Goleman

 

7 ways to create an empathy advantage:

You might not have natural inclinations towards empathy, but you can practice empathy as long as you sincerely serve the best interest of others.

  1. Listen with interest.
  2. Remember people’s names.
  3. Learn about people and their families.
  4. Ask, “How can I help?”
  5. Say, “That sounds like a real challenge,” when people explain difficulties and obstacles.
  6. Affirm emotions. “I can see how you might feel that way.”
  7. Ask yourself, “What’s it like to be this person?”
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The Value of Empathy in Leadership | AMA

The Value of Empathy in Leadership | AMA | Empathy in the Workplace | Scoop.it
Surprise—the people you lead expect you to care about them. If you don’t show empathy in the workplace, you are not demonstrating good leadership, and you may be hurting your company’s success, says leadership expert and executive coach Loren Margolis.

“Generational shifts have brought more empathy to the fore,” she says. Different expectations from Millennials, multicultural workforces, and mergers bringing workplaces together have pushed empathy to the forefront of what’s desired in a leader
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Your team needs an empathetic leader during a crisis

Your team needs an empathetic leader during a crisis | Empathy in the Workplace | Scoop.it

In these challenging times, many of my coaching clients are feeling deeply concerned about how to motivate and inspire their people. “How can I motivate someone who is immersed in fear and uncertainty?” they ask. In my coaching sessions, I’m working to help them effectively guide their people when they need a strong leader most.

During times of crisis, showing empathy for your staff and the broader world will help you pull together as a team and feel capable of moving through this challenging time together. Empathy helps you relate to one another on a personal level, showing you care deeply about each other as human beings. Thus, successfully navigating a crisis together can dramatically enhance trust and unity.

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Empathy in Customer Service: A Consumer Survey and Practical Guide

Empathy in Customer Service: A Consumer Survey and Practical Guide | Empathy in the Workplace | Scoop.it
Today, with people more anxious and stressed than ever, empathy in customer service has arguably never been more important. To shed some light on this, MyCustomer and Genesys commissioned a consumer study examining how successfully today’s organisations are catering to their customers’ emotional requirements, and how it impacts business reputation and customer relationships.
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3 Reasons Empathy is Good for Business

3 Reasons Empathy is Good for Business | Empathy in the Workplace | Scoop.it
Soft skills are vital for leaders, regardless of your industry. Here's why being empathetic plays a major role in successfully growing your company.

 

Why empathy matters

There are three main reasons why empathy is crucial for professionals. 

1. You sell to a person, not to an organization..

2. Feeling heard builds true connection..

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THIS IS HOW EMPATHY MAKES YOU A LEADER [Simon Sinek]

Renowned author and a specialist in #leadership training, Simon Sinek talks about how empathy can make you a leader.
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The Importance of Empathy in the Workplace

The Importance of Empathy in the Workplace | Empathy in the Workplace | Scoop.it
Why Empathy in the Workplace Matters
It’s critical for companies to hire and develop more effective managers and leaders capable of moving their organization forward during both good and challenging times. That requires looking beyond traditional strategies for management development, and cultivating the skills most important for success. One of those skills, perhaps unexpectedly, is empathy.

Empathy has long been a soft skill that’s overlooked as a performance indicator. Research from CCL, however, has shown that today’s successful leaders must be more “person-focused” and able to work well with people from varying teams, departments, countries, cultures, and backgrounds.
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The Integral Role of Empathy in Leadership and Business – Norman de Greve, the CMO of CVS Health

The Integral Role of Empathy in Leadership and Business – Norman de Greve, the CMO of CVS Health | Empathy in the Workplace | Scoop.it

Norman de Greve, the CMO of CVS Health, discusses the importance of practicing empathy, both as a senior leader and an executive of the largest health and wellness company in the US. He describes their ongoing response to the COVID19 crisis—listening to customers and employees, addressing their needs, and communicating frequently. Norman shares his views about the beneficial outcomes for leaders who take empathy-driven action to build trust, connection, and demonstrate commitment to helping people achieve what they want to achieve. He notes how CVS Health measures and rewards empathy-driven results.

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LEAD. CARE. WIN. Micro-learning segment on the important concept of empathy

Author and leadership strategist Dan Pontefract points out that there are three types of empathy. He not only defines the three types but provides examples from New Zealand Prime Minister Jacinda Ardern, Microsoft CEO Satya Nadella and BC Provincial Health Officer Dr. Bonnie Henry how each type of empathy is demonstrated. (Dan's 4th book, LEAD. CARE. WIN. How to Become a Leader Who Matters can be ordered from your favourite bookstore.)
Jose Luis Yañez's curator insight, June 13, 2020 5:24 AM
LEAD. CARE. WIN. Micro-learning segment on the important concept of empathy
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How to Be an Empathetic Leader

How to Be an Empathetic Leader | Empathy in the Workplace | Scoop.it
Empathy gives you insight into what others are feeling and thinking. Empathy allows you to create and maintain trust with your employees, even when they aren’t in the office. Everyone is worried and stressed right now, but we aren’t all worried and stressed about the same things. I may be worried about the health of my business. An employee married to a healthcare work might be worried about their spouse’s health.

 

An employee with small children might be frustrated by their inability to work normal hours. The frustrations and stress these employees are feeling doesn’t mean they are suddenly less valuable employees. Instead, it means that I, as a boss, need to be empathetic and understanding. By sharpening your understanding of others, you will make better decisions for your business.

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