How to Get Empathy in the Workplace - Dev Patnaik, founder and CEO of Jump Associates, maintains that the ability to understand the feelings of your work colleagues is key to innovation and success.
Empathy in the Workplace
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International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
Curated by
Edwin Rutsch
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Question: What is workplace empathy? We’re born with this biological power to connect with other folks, to step outside of ourselves and walk in someone else’s shoes, to intuitively get where the person is coming from and get their feelings and their point of view. =========== we are blessed with the ability to connect with other people, right? ========= 
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Kelley explains that the same principle underlies all these projects — empathy. So how does Kelley move people from junior positions into leadership roles? After relying on careful listening and intuition to hire the right people, Kelley actively develops his people in a structured way
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It sounds like science fiction or fantasy, being able to predict emotional responses... But displaying empathy is one of those key skills that every information marketer needs to have available. There are a number of skills that are needed to create information products well. One of the more valuable is empathy. It sounds silly enough but being able to understand and predict another's feelings is a key skill. Possibly one of the top five for developing successful products.
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Be it expanding on self-awareness or empathizing with juniors, effective bosses have set guidelines that drive their work. =================== How do managers express empathy in their leadership role? ====================
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Empathy is what everyone wants…to speak to a caring person who can identify with our problem and understand what it feels like to be in that situation.
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Stop Training Customer "Service" and start training Customer EMPATHY!
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The power of watching and talking to real humans. - One of the core themes of my latest book, Good Boss, Bad Boss, is that the best bosses go to great lengths to develop empathy for both the people they lead and the customers served by their teams and organizations. Managers and executives sometimes claim to me that just by looking at sales statistics, aggregated demographics stats, and -- now and then -- reading compilations of customer complaints and compliments is enough to understand their customer's needs.
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Intentional Workplace: Leadership and Emotional Contagion says: “Employees are not emotional islands. Rather, they continuously spread their own moods, and receive and are influenced by others’ moods. When they work in groups, they can literally catch each other’s emotions like viruses, a phenomenon known as emotional contagion.”
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The difference between healthy, unhealthy, and in-between workplace environments is usually tied to how those organizations treat their people. Treating people uniformly with dignity (esteem, worthiness, honor), respect (regard, admiration, veneration), and compassion (empathy, sympathy, love) is often a prime differentiator.
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Face it: Most work environments during this recession are strained and stressed out. Perhaps you’ve been laid off or doing more work for less pay and shrinking benefits. … That can generate a whole lot of stress, especially when management seems unable to feel your pain. ====================== “Empathy has gotten a bad rap in the last 25 years in business,” =========
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We could all take a lesson from nurses about being empathetic. Time and again, nurses rate as the most trusted profession. They make people feel safe and cared for. ================ Even the best nurses, however, can learn tools for improving their empathy. ============
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Open Empathy Dev Patnaik, Managing Associate, Jump Associates Recent history has seen the rise of design as a key strategic tool for business in multiple sectors. Open Empathy Organizations such as these can show every person within the company how the decisions that they make can potentially add value to their customers’ lives.
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Bill Drayton tells Global X why the largest group of social entrepreneurs who have been selected to become Ashoka Fellows (450 out of 2,400) concentrate on children and young people: "What really matters is whether children master applied empathy, and whether young people (12 to 20) master empathy teamwork leadership and become change makers" through extra-curriculum activities such as tutoring services, help hotlines or community radio stations.
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Design thinking is a process of empathizing with the end user. Its principal guru is David Kelley, founder of IDEO and the Stanford design school, who takes a similar approach to managing people. He believes leadership is a matter of empathizing with employees. In this interview, he explains why leaders should seek understanding rather than blind obedience, why it's better to be a coach and a taskmaster and why you can't teach leadership with a PowerPoint presentation. ====================== He believes leadership is a matter of empathizing with employees ===========
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On July 9th we held a workshop on business empathy with 4 major Dutch companies, all leaders in their category: banking, supermarkets, rice and cable companies. One of the interesting outcomes: there is a positive correlation between empathy and attractiveness.
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotional people.
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Empathy minimizes conflicts and promotes prosperity. In business, it creates a better experience for everyone involved—customers, employees and management. Customers feel taken care of. Employees feel appreciated and become more loyal and efficient, strengthening the company and making it more profitable.
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So as I’m diving into research for this workshop on developing empathy in project managers, I’m overwhelmed by Google search results that show me exactly how much stigma and misinformation there is out there on the concept. Informed solely by the various websites out there, empathy is something best taught to children, hippies, lousy doctors and people with Asperger’s Syndrome.
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My idea of EMPATHY is the ability to try to realize how other people feel and adjust one’s behavior to take into account these feelings. As a marketer or sales person, understanding the feelings and needs of the customer is crucial to making that sale or exchange and for maintaining the long-term relationship. But yet, look at these people and organizations trying and sometimes failing to survive and how they have completely disregarded the concept of empathy. ===================== how they have completely disregarded the concept of empathy. ========
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Compassion has three main factors that can make a company more successful:
By being compassionate, the workers are driven to feel and understand what the customers’ or surroundings’ want. When they have those feelings, they will be more motivated to help the society be a better place for everyone. Furthermore, it turns out that these three factors are the factors required for a good leader.
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New research suggests creativity in the workplace is enhanced by concern for others’ needs, and a willingness to walk in their shoes. ==================== the link between inspiration and ingenuity is strengthened by focusing on the needs of others. ===========
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In Dr. Judith Orloff’s book, Emotional Freedom: Liberate Yourself from Negative Emotions and Transform Your Life, she discusses the benefits – and dangers — of being empathic in the workplace. Here, we talk with her about how to best harness empathy for personal and professional success. ================== empathy is the most beautiful quality in human nature. =========
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