Empathy and HealthCare
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Empathy and HealthCare
- CultureOfEmpathy.com
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Newspaper Front Page: All Sections

Newspaper Front Page: All Sections | Empathy and HealthCare | Scoop.it


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Empathy in healthcare is finally making a comeback

Empathy in healthcare is finally making a comeback | Empathy and HealthCare | Scoop.it
She sat beside the patient, asked general questions and listened carefully. After a few minutes, the woman broke down in tears and told her about a personal tragedy involving a family member. After some comforting, the woman’s tears, shoulder pain and anxiety went away. 

Anne’s dose of empathy cured the woman, without the need of resorting to drugs. This is an important consideration, given that even relatively mild painkillers may contribute to the opioid crisis as some patients subsequently seek stronger and stronger drugs.

By Jeremy Howick 

06 Jun 2019 

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How Cleveland Clinic is bringing empathy to end of life care

How Cleveland Clinic is bringing empathy to end of life care | Empathy and HealthCare | Scoop.it
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says understanding and documenting patients' values and wishes enables providers to more effectively collaborate with patients on their journey.
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How to Maintain Empathy in Healthcare | Clinical Empathy

How to Maintain Empathy in Healthcare | Clinical Empathy | Empathy and HealthCare | Scoop.it

How to Maintain Empathy in Healthcare
March 13, 2019
 
What it means and why it matters.
Showing empathy in healthcare is an important driver of patient satisfaction.   Communication is the key – both receiving and sharing information.  As a member of the healthcare team, the quality of your communication with patients should be consistent and aim to build relationships with patients and their families. How do you walk the tightrope between managing your workload and providing high quality care? Clinical empathy plays a critical role in the answer.   

What Is Empathy in Healthcare and Why Does it Matter?

A basic definition of empathy in the nurse-patient context is this: the ability of the nurse to understand how a patient is feeling. As a nurse, you should be able to listen, analyze and formulate a deliberate response when interacting with patients and their families. The most effective way to do this is to get to know the patient, his/her health history and the environmental factors that help to explain who the patient is and what he/she is going through. Empathy in healthcare matters. 

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Empathy levels among nursing students: A comparative cross‐sectional study - Håkansson Eklund  

Empathy levels among nursing students: A comparative cross‐sectional study - Håkansson Eklund   | Empathy and HealthCare | Scoop.it

Aim
Empathy is a crucial component of the nurse–patient relationship, but knowledge is lacking as to when empathy develops during nursing education. The aim of the present study was to compare empathy levels at different stages of undergraduate nursing education and different master's nursing programmes.

Results

Students in their sixth semester in an undergraduate nursing programme expressed more empathy than did students in their second semester and master's nursing students. Among the five master's programmes, public‐health nursing students expressed the most empathy and intensive‐care nursing students the least.

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HIMSS and Cleveland Clinic Collaborate on Patient Experience: Empathy + Innovation Summit

HIMSS and Cleveland Clinic Collaborate on Patient Experience: Empathy + Innovation Summit | Empathy and HealthCare | Scoop.it
-In its 10 th year, Cleveland Clinic’s annual Patient Experience: Empathy + Innovation Summit is partnering with global health information thought leader HIMSS (Healthcare Information and Management Systems Society). The partnership will enhance the event’s focus on technology and explore how empathy is extending into an increasingly digital healthcare environment.
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Empathy and understanding in mental health

Empathy and understanding in mental health | Empathy and HealthCare | Scoop.it
The benefits of peer support in acute settings
From doing the ENRICH programme (which aims to enhance service user's experience of discharge from inpatient to community mental health care) we have seen how peer support on discharge from hospital has been helpful. It has long been acknowledged that discharge from an inpatient psychiatric ward can be a difficult time for many people as people are often going back to the same situation that led to their distress in the first place.

 

Peer support workers can work with the person before discharge and continue this support by helping them prepare, understanding the worries about returning home because the support worker has often been in that situation ourselves. We understand that however chaotic the ward can appear it feels safe, and to be thrown out of a place of safety can feel devastating and extremely unsettling.

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What's happened to clinician empathy?

What's happened to clinician empathy? | Empathy and HealthCare | Scoop.it
In 2006, the Mayo Clinic asked 192 patients an important question: What makes an ideal physician? From their responses, several characteristics emerged. Among the top criteria, they wanted doctors to be “personal,” “empathetic” and “humane.” This shouldn’t come as much of a surprise.

Of course, we want doctors who relate to their patients as people instead of just another “case.” We want doctors to have sympathy for patients — to form real relationships with them. Empathetic physicians enjoy better patient compliance and better patient health outcomes. But medical training seems to push doctors in the opposite way. Doctors are emotionally drained, and unable to connect with patients. When patient care suffers, this is a major issue.
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Empathica | Medicine | University of Southampton

Empathica | Medicine | University of Southampton | Empathy and HealthCare | Scoop.it
This work aims to enable primary care practitioners to enhance the effectiveness of therapies for Osteoarthritis pain through the development of a brief digital intervention:  “Expectation Management for Patients with Osteoarthritis” (Empathica). 

 

Our research questions are:

  1. What strategies should we teach practitioners to use so that they will show more empathy and encourage patients to have realistic and positive expectations?
  2. What are patients’ and practitioners’ concerns and priorities, to address in our training?
  3. How can we make our training engaging and relevant for practitioners so that they use it?
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Empathy Circles as Imaginal Cells for a Regenerative and Co-creative Future

Empathy Circles as Imaginal Cells for a Regenerative and Co-creative Future | Empathy and HealthCare | Scoop.it

"In the last few years, I’ve been exploring the use of Empathy Circles with some of my organizational clients, with facilitator learning groups, and in communication workshops. I’ve been finding that it is a great introduction and warm-up for Dynamic Facilitation, one of my core practices, as it offers everyone in the room the opportunity to engage in offering listening reflections to one another.

At the same time, I’m totally excited to see that Edwin Rutsch, the creator of Empathy Circles, has been bringing his work into the arena healing political divides. My experience is that this simple-yet-powerful form is actually quite revolutionary, in the best sense of the word, and so I want to delve a bit into what I see as the underlying dynamics. But first, a brief description, followed by a distinction and clarification…"

by Rosa Zubizarreta
March 9, 2019 

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(Healthcare) New Podcast Teaches Lessons on the Value of Empathy

(Healthcare) New Podcast Teaches Lessons on the Value of Empathy | Empathy and HealthCare | Scoop.it

University of Toronto Department of Family and Community Medicine (DFCM) faculty members Dr. Giovanna Sirianni, Dr. Dori Seccareccia, and Dr. Irene Ying discuss the importance of practicing empathy in clinical encounters in their new podcast, About Empathy.

 

Each episode of the podcast features a powerful story from a guest – either a patient, caregiver or healthcare provider– on their experiences with serious illness, followed by an engaging discussion and reflection on how we could support empathic interactions in the healthcare community. 

 

Briefly describe the podcast and what it’s about.

Dr. Giovanna Sirianni (G): The podcast is called "About Empathy," and it's focused on patient, caregiver and healthcare providers' experiences with serious illness.

 

  • The first half of the podcast is an interview with the guest where we take time to talk to them about their story.
  • The second half of the podcast is a debrief between Dori, Irene, and myself, where we talk about what we learned or what we thought was interesting about that individual's story.  

 

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Enhancing cross-cultural empathy in nurses could help to improve their well-being 

Enhancing cross-cultural empathy in nurses could help to improve their well-being  | Empathy and HealthCare | Scoop.it
Developing greater empathy for patients and colleagues of different cultural background could help to boost the well-being of nurses.

According to a new Finnish study led by Tarja Heponiemi, Adjunct Professor from the National Institute for Health and Welfare (THL), registered nurses with more empathetic reactions, patience, and sensitivity towards cultural diversity reported lower levels of time pressure at work, distress, and sleep problems.
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Alan Alda - Dr. Helen Riess on Empathy and the Science of Emotion  

Alan Alda - Dr. Helen Riess on Empathy and the Science of Emotion   | Empathy and HealthCare | Scoop.it
Relating and communicating in the doctor’s office can sometimes be a matter of life or death.

 

Clear+Vivid with Alan Alda is devoting a special series of three shows to doctor-patient relations and how better understanding can be achieved through empathy and deeper listening.

 

First up is Dr. Helen Riess whose research has shown that not only is empathy important to the doctor-patient relationship, but that, when it’s lacking, empathy can be taught.

 

 

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Michael Goldstein's curator insight, 27 December 2018, 01:34
Great to see Empathy in health care and clinician-patient relationships make it onto a popular media personality broadcast!
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Returning to Empathy in Healthcare: Reflections on Dancing Doctors

Returning to Empathy in Healthcare: Reflections on Dancing Doctors | Empathy and HealthCare | Scoop.it
Returning to Empathy 
Patients’ wellbeing may be inseparable from the healthcare industry. But it is critically important that this is not only treated as a practical issue. At the same time, a complicated supply and demand problem is causing extreme pressure on physicians. In spite of their best intentions, emotional erosion is an unfortunate reality for most students.

Ironically, empathy in healthcare becomes more difficult to achieve as physicians progress because of their compassionate motivations. But by embracing Adkins philosophy, providers of healthcare can rediscover the intrinsic sense of empathy in healthcare and improve patients’ experience, as well as their health. 
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Empathy in dental care - the role of vicarious trauma.

Empathy in dental care - the role of vicarious trauma. | Empathy and HealthCare | Scoop.it
Summary of "Empathy in dental care - the role of vicarious trauma."


In health care, empathy is associated with compassion, thoughtfulness, attentiveness and caring. While empathy is perceived as desirable and positive, it can potentially be associated with negative aspects, such as secondary traumatic stress or vicarious trauma (VT).

 

VT addresses the secondary vicarious influences of patients' pain and discomfort on clinicians. Dentists are routinely exposed to patients' anxiety, pain and discomfort. These may lead to VT, which in turn can affect empathy. The objectives of the present study were to examine the existence of VT among dentists and its association with their empathic approach.

 

 

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Cleveland Clinic CEO: Time to rethink how we communicate for empathy

Cleveland Clinic Executive Chief Nursing Officer Kelly Hancock said that to achieve more empathy, healthcare organizations have to listen.

“We can do anything but we just can’t do everything,” Hancock said. “We still need to do a better job of teamwork, access, how we communicate.”

Hines added that achieving empathy will require all stakeholders to have a role. In addition to patients takin a more proactive tack and providers listening to them, digital health innovators will be accountable for producing results and meeting ever-increasing consumer expectations.”
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Empathy in healthcare is finally making a comeback

Empathy in healthcare is finally making a comeback | Empathy and HealthCare | Scoop.it
Evidence for the benefits of empathy in healthcare is mounting.

 

The high value now placed on good empathic communication in medicine is relatively new. Until the 1970s, the doctor-patient relationship was often paternalistic. An anxious patient was less likely to be given a shoulder to cry on and more likely to be given a prescription for Valium (“mother’s little helper”).

In the best enactment of the paternalistic doctor, the fictional surgeon Sir Lancelot Spratt, in the 1969-70 British TV series Doctors in the House, tells a patient who has become distressed at being diagnosed with a serious tumour: “This is nothing whatsoever to do with you.” Colleagues tell me that the scene is an accurate depiction of how things were. At that time, there was little if any communication skills training. Many doctors believed it was an innate skill that could not be taught.

 

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How to Overcome Barriers to Empathy in Health Care

How to Overcome Barriers to Empathy in Health Care | Empathy and HealthCare | Scoop.it
How can we practice empathy when we feel stressed or burned out?

 

I recently spent an evening in front of a live audience in conversation with author, doctor, and empathy researcher Helen Riess to discuss her new book, The Empathy Effect. Riess—who has been a mentor and friend to me over several years—is an assistant professor of medicine and the director of the Empathy and Relational Science Program at Harvard Medical School and founder and chief scientific officer at Empathetics, which offers empathy training across industries. 

 

Her research suggests that empathy is a skill that can be taught—not something we just have or we don’t—and further research has found that empathic doctors have patients with greater adherence to medications, improved trust (fewer malpractice suits), and even reduced symptoms.

 

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Patient Experience Summit 2019

Patient Experience Summit 2019 | Empathy and HealthCare | Scoop.it
The Patient Experience: Empathy + Innovation Summit moves into its 10th year
Cleveland Clinic and HIMSS are proud to announce an exciting new partnership around this annual summit. The Cleveland Clinic and HIMSS partnership will enhance the focus on technology and more deeply explore how healthcare is extending empathy into an increasingly digital environment.

 

From the plenary stage and diverse workshops, to immersive experiences and networking opportunities, the world’s largest conference devoted to improving the patient experience convenes leading physicians, executives and caregivers to examine what patients and families want and how quality, safety, experience, design and tech can be reimagined to build the ideal patient and human experience.

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Teaching empathy in health care with the arts 

Teaching empathy in health care with the arts  | Empathy and HealthCare | Scoop.it
“I am interested in how all the arts can encourage empathy and compassion in the medical experience,” Melamed said. “I think this way because I’m not sure that all of us learn through a literary lens. I think some of us do well with music or movement or fine art, anything that somehow creates empathy.”
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Exploring Empathy with Medical Students | David Ian Jeffrey  

Exploring Empathy with Medical Students | David Ian Jeffrey   | Empathy and HealthCare | Scoop.it
This book investigates new insights into the factors influencing empathy in medical students. Addressing the widely perceived empathy gap in teaching and medical practice, the book presents a new study into how this emotion is facilitated in the UK undergraduate medical curriculum, and its influence on doctor-patient relationships.

 

The author utilises Interpretative Phenomenological Analysis (IPA) to investigate how medical students’ perspective on empathy changed throughout their education. It presents the risks students perceive when connecting emotionally with patients; their use of detachment as a taught coping mechanism; and the question of how they regulate their emotions. 

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Defining therapeutic empathy: the philosopher’s perspective  

Defining therapeutic empathy: the philosopher’s perspective   | Empathy and HealthCare | Scoop.it
Abstract
In this paper, as part of our empathy series, we will introduce the notion of empathy and attempt to define “therapeutic empathy”. While the concept of “empathy” is an umbrella term that involves many different (and sometimes opposing) components, clinical or therapeutic empathy implies more specific characteristics. From a methodological point of view, we will use phenomenological notions and definitions to explore these. From a practical perspective, we will propose features which clinicians may utilise in order to practice therapeutic empathy.

 

Author: Hajira Dambha-Miller 
Author: Valeria Bizzari
Author: William Laughaey
Author: Claudia Carvalho
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'Please Empathize With Me, Doctor!'

'Please Empathize With Me, Doctor!' | Empathy and HealthCare | Scoop.it

The doctor/patient relationship has been the central instrument of healing throughout the history of medicine. Specific treatments come and specific treatments go. Some help patients; some hurt patients; many have no impact at all. But the constant of 4000 years of modern medicine has been the healing impact of the relationship with a doctor, however ineffective or harmful the type of treatment he provided.

The “Empathize With Me, Doctor!” project is a promising initiative in this direction, developed by Vassilios Kiosses and Ioannis Dimoliatis of the Medical Education Unit at the University of Ioannina in Greece. They write:

 

We provide an experiential training program aimed at improving health care professionals’ empathy, based on the Person-Centered Approach (PCA) founded by Carl Rogers. Unconditional positive regard, empathy, and congruence are elements that can create a safe climate where students develop alternative ways to relate with each other and with their patients.

 

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Studies in Empathy: A Cleveland Clinic Podcast by Cleveland Clinic Patient Experience on

Studies in Empathy: A Cleveland Clinic Podcast by Cleveland Clinic Patient Experience on | Empathy and HealthCare | Scoop.it

A Cleveland Clinic Podcast exploring empathy and patient experience. Join Dr. Adrienne Boissy and a diverse group of guests as we delve into the human(e) experience in healthcare.

 

Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for PE leadership, but also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

 

  

  1. Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know
  2. How Tennis and Maple Syrup Made Me a Better Doctor
  3. We All Cry Salt Water and Bleed Red: Spiritual Care in a Time of Crisis

 

 

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Empathy: Caring for Others Is Good for You

Empathy: Caring for Others Is Good for You | Empathy and HealthCare | Scoop.it
Empathy has complex neurological underpinnings that control the way our brains help us to care about other people


Humans have “mirror neurons” that react to others’ emotions and reproduce them; a deficit in mirror neuron receptors has been suggested as an explanation for narcissism and neurotic behaviors


Practicing empathy may help you relieve stress, strengthen your relationships and have a more satisfying work life

 

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Listening with Empathy | Patient Care | AMA STEPS Forward

Listening with Empathy | Patient Care | AMA STEPS Forward | Empathy and HealthCare | Scoop.it
How will this module help me listen with empathy?

 

  1. Eight STEPS to listening with empathy

  2. Answers to frequently asked questions about empathetic listening

  3. Tools and resources to help you and your team

 
Introduction

Empathy begins with “engaged curiosity about another's particular emotional perspective.”1Empathetic listening builds on the concept of empathy and allows one to be fully present for another person's experiences. When empathetic listening is used in health care, patients and families are often more satisfied and more open to hearing their physician's advice.

 

Listening with empathy can save time and effectively defuse difficult situations. It can forge deeper connections with patients, which leads to greater professional satisfaction and joy in work.

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Michael Goldstein's curator insight, 27 December 2018, 01:37
Empathy and Listening! Even stodgy old AMA is featuring empathy!