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Doctors are routinely missing or ignoring moments that beg for empathy and need more training in responding to human emotions, an article in Canada’s leading medical journal says. Researchers from the University of Toronto and Duke University in Durham, N.C., say studies suggest doctors fail up to 90% of the time to respond to emotional cues from their patients.
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This commentary does provide an update on the neurobiological findings on empathy but they’re not new and can also be read on this blog. What did catch my eye was the suggestion made by the author that overvaluing scientific measurement excludes empathy, as if being a technical good doctor almost excludes being an empathetic doctor which is to my opinion a big mistakes. There are brilliant doctors, even skilled surgeons, who also do have empathy for their patients.
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The ability to empathize with a patient not only makes doctors more likeable but improves the quality of care they provide, according to a report published in the Canadian Medical Association Journal. And as with knowing what test to run or what treatment to prescribe, empathy is a skill doctors have to learn, some doctors say.
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There are many good doctors out there doing what is best for their patients with diabetes. I want to give you my view of what you should expect in a doctor who helps you with your diabetes management.
First, you should expect empathy. This is a doctor’s most powerful tool and one we could all use more often.
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It is with empathy that we can engage and empower our patients.
Do you feel it is important for your doctor, nurse and other health care professionals to be empathetic towards your needs? Do they understand you? Do they listen to you, engage you and help empower you in your health care? Find out how doctors, nurses and other health clinicians can help engage and empower you.
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It has been reported that up to 60% of doctors suffer from symptoms of psychological job-exhaustion, or physician burnout, leading to diminished career satisfaction, substance abuse, divorce, quitting the profession, and suicide.
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A study published in the Canadian Medical Association Journal has found that providers who show empathy can improve disease management efforts and patient satisfaction, in addition to lowering malpractice complaints. In clinical practice, doctors do not frequently express empathy, according to previous research. Oncologists who were video-recorded while speaking to their patients only responded to 22 percent of moments that were considered to be an empathic opportunity.
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Empathy (E) - Let the person know that you understand that this is a difficult time and situation for them. It is demeaning to say, "I know how you feel," unless you really do. I often say, "I have never had to walk in your shoes and I hope that I never will, but I can help you through this." It is helpful to ask someone, "What are you feeling?" and to empathize with them by saying, "This must be very distressing to you."
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