Customer service in tourism
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Customer service in tourism
Psychology, technology, strategy ...
Curated by Leona Ungerer
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February 4, 2015 1:53 AM
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Staying in a hotel? A robot may be your next butler

Staying in a hotel? A robot may be your next butler | Customer service in tourism | Scoop.it

"Robots are increasingly taking some of the burden of mundane tasks away from human beings. Robotic assembly lines have reinvented manufacturing, and now mobile, autonomous machines are starting to be used in the service ..."

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February 3, 2015 2:25 AM
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2015 restaurant technology trend predictions from Nation's Restaurant News | Technology content from Nation's Restaurant News

2015 restaurant technology trend predictions from Nation's Restaurant News | Technology content from Nation's Restaurant News | Customer service in tourism | Scoop.it

"NRN editor Ron Ruggless tells us what’s next in restaurant technology ..."

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February 1, 2015 3:56 AM
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You Googled it, we answered it

You Googled it, we answered it | Customer service in tourism | Scoop.it

"A team of analysts at Google divulged travelers’ most pressing questions, such as how to pack and is it safe to fly ..."

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January 31, 2015 12:24 PM
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Airlines break too many wheelchairs | Al Jazeera America

Airlines break too many wheelchairs | Al Jazeera America | Customer service in tourism | Scoop.it

"To make travel more inclusive, listen to people with disabilities ..."

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January 29, 2015 11:25 AM
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Ryanair adds fast-track for business fliers at Gatwick - Telegraph

Ryanair adds fast-track for business fliers at Gatwick  - Telegraph | Customer service in tourism | Scoop.it

"Ryanair will introduce a fast-track service for business class travellers at Gatwick airport from next month ..."

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Rescooped by Leona Ungerer from The Insight Files
January 27, 2015 2:16 AM
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Are we heading for another defining year in online travel?

Are we heading for another defining year in online travel? | Customer service in tourism | Scoop.it

"2014 was a very dynamic year for the online travel sector, which saw new forces rising within it, reshaping the way travel products will be marketed ..."

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Via Tourism Australia
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Rescooped by Leona Ungerer from Restaurant Marketing News, Ideas & Articles
January 26, 2015 12:24 AM
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Social media will put the consumer in charge of the restaurant industry - Philadelphia Business Journal

Social media will put the consumer in charge of the restaurant industry - Philadelphia Business Journal | Customer service in tourism | Scoop.it

"Monitoring reviews is no longer an option; it’s a necessity ..."


Via Craig Aberle
maluk's curator insight, January 25, 2015 2:51 PM

Още един пример за дайджест

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January 20, 2015 1:02 AM
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Protea Hotels CEO's daughter and Cape restaurateur caught in social media spat - News24

Protea Hotels CEO's daughter and Cape restaurateur caught in social media spat - News24 | Customer service in tourism | Scoop.it

"What was meant to be a pleasant evening out for Alexis Gillis, daughter of Protea Hotel CEO Arthur Gillis, has turned into a social media mudslinging saga ..."

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January 19, 2015 11:54 AM
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Is the customer really always right?

Is the customer really always right? | Customer service in tourism | Scoop.it

"In an age of social media and review sites, customer service can make or break a small business. Here's some advice from the experts ..."

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Rescooped by Leona Ungerer from The Insight Files
January 15, 2015 2:59 AM
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Top technology trends for tourism industry in 2015

Top technology trends for tourism industry in 2015 | Customer service in tourism | Scoop.it

"Among the tourism trends for 2015 is the growing popularity of last minute bookings ..."

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Via Tourism Australia
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Rescooped by Leona Ungerer from consumer psychology
January 9, 2015 12:20 PM
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Rude to a Korean barista? They might charge you more

Rude to a Korean barista? They might charge you more | Customer service in tourism | Scoop.it

"Will a promise of discounted latte lure people to be more civil to a barista? That’s an idea South Korean coffee chain Angel-in-us Coffee is testing ..."

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Rescooped by Leona Ungerer from Chain Letters from above
January 8, 2015 6:03 AM
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Travel industry caters to Asian Americans with culture, history

Travel industry caters to Asian Americans with culture, history | Customer service in tourism | Scoop.it

"When Lakshmi Ramakrishnan was growing up in Amarillo, Texas in the 1980s there were just a few Indian families in the area ..."


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January 7, 2015 4:15 AM
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Fifteen mistakes to avoid on an African safari

Fifteen mistakes to avoid on an African safari | Customer service in tourism | Scoop.it

"Avoiding some simple mistakes can make sure your safari features just the right level of adventure ..."

Leona Ungerer's insight:

Perceived risk

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February 4, 2015 12:36 AM
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How to travel internationally for the very first time

How to travel internationally for the very first time | Customer service in tourism | Scoop.it

"Did you know that only five percent of Americans travel abroad each year? Beat the odds, get a passport and go see the world. It's easier than you might think. Here's our starter guide for the new traveler ..."

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February 1, 2015 4:05 AM
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Why our travel company decided to stop elephant rides

Why our travel company decided to stop elephant rides | Customer service in tourism | Scoop.it

"A representative from Intrepid Travel advocates against tourist attractions involving elephants and entertainment ..."

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February 1, 2015 3:53 AM
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Roomer Travel lets you sell your non-refundable hotel reservations - Lifehacker

Roomer Travel lets you sell your non-refundable hotel reservations - Lifehacker | Customer service in tourism | Scoop.it

"Sometimes, when you buy a hotel reservation in advance, the reservation isn't refundable. Plans change and if you can't keep your commitment, Roomer is a marketplace that lets you sell that reservation instead of losing your entire investment ..."

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January 29, 2015 11:31 AM
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Paris takes pains to reassure tourists - New York Times

Paris takes pains to reassure tourists - New York Times | Customer service in tourism | Scoop.it

"Less than a month after 17 people were killed in terror attacks on France, the government is assuring travelers that the City of Light is safe ..."

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January 29, 2015 11:21 AM
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Surf, sand ... and surgery? Inside the world of medical tourism - CNN

Surf, sand ... and surgery? Inside the world of medical tourism - CNN | Customer service in tourism | Scoop.it

"Travel half way around the world for surgery, and save money doing so? It's called medical tourism; here are five reasons why more Americans are doing it ..."

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January 26, 2015 4:43 AM
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UAE airports lead Middle East in smart technology adoption - Transportweekly . Com

UAE airports lead Middle East in smart technology adoption - Transportweekly . Com | Customer service in tourism | Scoop.it

"Robust passenger growth at UAE airports, projected at 5.6 per cent annually until 2034 by IATA, higher expectations of travelers about seamless experiences and ceaseless technological advancement are prompting Arabian Gulf airports to turn Smart ..."

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January 24, 2015 12:44 AM
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How to promote your tourism agency through social media Mass Planner

How to promote your tourism agency through social media Mass Planner | Customer service in tourism | Scoop.it

"Learn how to promote your tourism agency through all the top social media like Facebook, Pinterest, Twitter, Instagram & Google+ ..."

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Rescooped by Leona Ungerer from Metaglossia: The Translation World
January 19, 2015 12:04 PM
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Foreign language skills a key need for surging tourism - The Nation

Foreign language skills a key need for surging tourism - The Nation | Customer service in tourism | Scoop.it

"Many falsely claim that tourism is the world's largest industry. It is not, but it is the world's largest service sector industry. It is ..."

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Via Charles Tiayon
Joe X. Tran's curator insight, January 20, 2015 8:33 AM

Learn the Foreign Language to serve the tourist industry world's largest service sector.

Rescooped by Leona Ungerer from consumer psychology
January 17, 2015 4:49 AM
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Worst companies for customer service

Worst companies for customer service | Customer service in tourism | Scoop.it

"New research commissioned by First Direct shows companies are losing more money than they may like from poor customer service, but what are the top gripes?..."

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January 11, 2015 6:08 AM
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Seven trends that will shape how you travel in 2015 - Huffington Post

Seven trends that will shape how you travel in 2015 - Huffington Post | Customer service in tourism | Scoop.it

"The new year brings the promise of 365 new days to plan trips and see the world. And 2015 is shaping up to be rather interesting for travelers ..."

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January 9, 2015 1:27 AM
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The only customer service trend you have to watch in 2015

The only customer service trend you have to watch in 2015 | Customer service in tourism | Scoop.it

"A new year often brings with it the opportunity and desire to organize. Along this line, one tactic that writers like myself may use is to come up with lists – lists of tips and ideas, strategies on a multitude of topics ..."

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January 7, 2015 4:26 AM
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Qantas named world's safest airline - Asia News - NewsLocker

Qantas named world's safest airline - Asia News - NewsLocker | Customer service in tourism | Scoop.it

"Ratings website lauds Australian airline’s ‘extraordinary record of firsts’ in 2014, a year when fatal air accidents soared above the 10-year averageQantas has been named the world’s safest airline, after a year when fatal air accidents soared ..."

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