"Angola’s tourist plans, which focus on attracting wealthy visitors, risk sidelining local people’s needs and could threaten their livelihoods on the Kwanza river, reports Klas Lundström ..."
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Customer service in tourism
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'"Whether you're an art lover or sports fan, here are 19 good reasons to hit the road in 2015 ..."
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"Consumer psychology has become the basis for marketing tools at many businesses, and restaurants are no exception. Psychological manipulations through colors or music can influence a person making a decision ..."
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"Hospitality marketing is shifting toward content to lure guests to hotels, particularly the younger, digitally savvy crowd ..."
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"Although social channels have become powerful and cost-effective tools for customer service, management may be in the wrong hands ..."
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"Virgin America is the cream of the crop when it comes to high-tech in-flight entertainment, says tech columnist Molly Wood. Travelers can have wifi and free satellite television, all from their seat ..."
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"Travel requires us to look beyond our comfort zone this stands true in terms of Brands and products we use. Local brands are not just cheaper they might be better sometimes ..."
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"I took a break from backpacking and hopped on a cruise ship. My thoughts on cruise culture and mass consumer travel and why it needs to change. Soon ..."
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"Luxury hotels are planning and setting up new units in major cities across the region ..." Via Yekoz
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![How marketing and customer service approach customer engagement [Infographic] | Customer service in tourism | Scoop.it](https://img.scoop.it/Fzc6fkiv9zYB-s72gxlivTl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Customer Relationships - Want to find out more about how marketing and customer service teams contribute to the customer experience? Check out the following infographic ...." Via Kamal Bennani 
Kimberly Kachadoorian's curator insight,
January 3, 2015 9:00 AM
Great customer service is the key to good business
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'For as long as I can remember, I embraced independent travel. Which led me to become, most of the times, a solo traveler ...'
Leona Ungerer's insight:
Perceived risk; decision-making; motivators.
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"Many of this week’s social media campaigns have one thing in common – image sharing. Learn how these campaigns rely on the power of visuals to get the best effect ..."
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"British Airways is to communicate a seasonal ‘thank-you’ message to passengers this Christmas by way of a two-way ..." |
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"From a year that's been everything from unpredictable to bizarre to catastrophic, these are the major travel stories ..."
Leona Ungerer's insight:
Suitable for case studies?
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"QR codes has now been launched in the municipality of Rinchnach, in Germany, in order to be able to more effectively provide tourists with information about ..." Via Paulo Gervasio
Leona Ungerer's insight:
Further links to information about the use of QR codes in tourism appear at the end of the article.
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"Technology has advanced at warp speed in the past couple of years. That couldn’t be truer than in 2014, when hospitality companies raced to amp up their technology to serve guests ..."
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"In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them ..."
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"It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention ..."
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"If the travel experts are correct, next year will see us hanging with locals, being served by robots and, more than likely, heading to Asia ..."
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"What if I told you that it was possible to travel to see the locations featured in your favorite movies and shows? What if you could go see the locations frequented by Walter White in Breaking Bad? What if you could see the fantastical locations of Middle Earth (aka New Zealand). Guess what? You can! …"
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"Ethical Traveler has released its annual list of the countries that are doing the most to promote human rights and preserve their environments ..."
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"South Africa has a lively cultural life and many oopportunities to meet the locals, be it at a jazz festival, in nightclubs or at South Africa’s premier horse race ..."
Leona Ungerer's insight:
The tourism industry is dynamic. Markets; motivators; determinants.
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"The latest ‘What Happens Here, Stays Here’ Las Vegas ad campaign features a familiar musical act from, well, right here. Indie-rock band Imagine Dragons has teamed up with the Las Vegas Convention ..."
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"This year saw mobile technology become ‘the norm’ as a way to search and book travel. See what's in store for next year ..." |
