"Besides train schedules and Wi-Fi, there are a handful of things which Germans do better! ..."
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Customer service in tourism
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"We’ll never eliminate lines altogether, but a better understanding of the psychology of waiting can help make those inevitable delays a touch more bearable ..."
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"A recent surge in tourism to Africa has come to a grinding halt ..."
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'Imagine this: you have not applied for a single job, yet someone is ready to hire you, sight unseen. How can this be? Actually, this ..."
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"The Millennial generation's demands have cracked open the travel industry, making room for upstarts and incredible innovation ..."
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"Because sometimes (okay, a lot of the time) shopping is the best reason to get on a plane ..."
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"Jim Roberts provides a sample map to share tips on the mapping process ..."
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"From crowdsourcing recommendations to connecting with locals via Instagram, here's how you can wield social media to have a more memorable trip ..."
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"I’ve read a lot of customer service reports lately that show, in 2014, the telephone still remains the preferred customer service channel. The NICE Global Customer Experience Survey shows that 88% of more than 1,000 respondents still rate the telephone as their most-preferred channel ..." Via Alexander Crépin
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"With so many awesome new attractions on the way, the next few years are going to be a roller coaster ride ..."
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"After topping the notorious list three years in a row, Manila's Ninoy Aquino International Airport is no longer the world's worst airport ..."
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"Big news in Seattle: Starbucks allows visible employee tattoos and piercings: why you should be consulting this customer service leader and revising your own HR, hiring, dress code policies to improve the customer experience ..."
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"Want to build a customer experience so powerful that it knocks your competition out of the running? How great companies like Four Seasons Hotels And Resorts design, introduce, and reinforce customer service standards ..." |
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"From feigning illness to flirting with the ground staff, British travellers have resorted to all types of tricks to secure a better seat on the plane ..."
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"Similar to noise-cancelling headphones, the system developed by French company Silentium uses two to four speakers and four to eight microphones to electronically capture and silence ambient noise ..."
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"Don't want to wait in line for that venti cafe latte with vanilla soy milk? Now you won't have to. But is it just part of the next tech bubble set to burst? ..."
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"An array of collaborative websites is making life easier and cheaper for travellers seeking authentic experiences, and cutting out the middleman ..."
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"As a visitor, it’s important to support the communities that welcome us, by being environmentally-friendly when you travel - but how do we do this? ..."
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"Heritage conservation not only preserves historical record, it can spur tourism and economic enrichment in nearby communities ..."
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An ambitious multimillion-pound plan hopes to attract hordes of visitors to the east coast of the Caspian sea, but the hunt is on for investors to fund the project. EurasiaNet.org report
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'Your customer flat out betrays you after reporting she is "satisfied" or "very satisfied" on your customer service survey: An experience like this, where nothing goes wrong yet the customer goes away, can lead a business leader to wonder if ...'
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"Amazon, ever the customer-centric company, recently released its first smartphone, the Amazon Fire Phone ..."
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"The best destinations, trips, experiences and trends from the independent travel experts ..."
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"Israel has a lot to offer to lure travelers ..."
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"From chocolate in Brussels and silk in Florence to umbrellas in Paris and hats in London, discover special items in a dozen European cities ..." |
