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Customer service in tourism
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"A survey rated Don't Fly as being the most impactful of the Olympic campaigns, beating heavyweights like Adidas. The commercial got a million plays in the first two weeks ..."
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"Ritz-Carlton Vice President Diana Oreck shares secrets to her company's service success. She heads up the companies Leadership Center – an executive training center where they teach the Ritz-Carlton Legendary Service Model ..." Via Alexander Crépin
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"Discover your roots through travel. A look at the hugely growing trend of “heritage travelers,” people who plan trips with the intent of learning about their ancestral origins, near and far ..."
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"A holiday without gadgets is unthinkable for more than half of us, reveals a new study, with 51 per cent saying we can’t get through our break without access to a tablet, smartphone or game ..."
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"Although many customer service hotlines operate during set hours, the same isn't true of social media. Consider how you may be communicating with customers who are in different time zones ..."
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"Two tusks are worth $21,000 on the black market, but a live elephant can bring $1.6 million to its local economy ..."
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"Spain plans to boost their medical tourism with a new project ..."
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"Giant camera strapped to dromedary's hump captures Dubai allows 360-degree online exploration of Abu Dhabi's Liwa oasis ..."
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"The first of SilverNeedle Hospitality's technology-focused Next Hotels brand opened in Brisbane yesterday, showing what it means to cater to the modern business traveller ..."
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"Tourism comes with a high environmental cost. But it’s hard to give up the experience of seeing the world. What might travel look like in the future? ..."
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"Here are two (difficult) steps that can lead your company to a true, customer-focused culture. I offer them in honor of National Customer Service Week 2014 ..."
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"Safari operators in East and South Africa have seen a sharp decline in interest from tourists after the Ebola outbreak in West Africa ..." |
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"Pizza-makers have to keep track of which pizzas belong to which customers somehow, but generally it’s better for everyone when they do not use potentially offensive descriptors of their customers ..."
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"Video has become essential in tourism promotion and Tourism Switzerland is leading the way ..."
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"KLM, known for its social savvy and service, is taking both to new levels, promising to help travelers on any airline during HappyToHelp week ..." Via Thomas Faltin
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"Customer Experience Measurement defines your customer service standards and ensures that business standards are based on a consensus, human ability, and capacity for understanding ..."
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While online travel agencies transformed the way we book travel, some hotel brands believe that they should save their best visuals for their website – that could be a big mistake!
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"How social media is changing the landscape for flight attendants - the good, the bad, and the ugly ..."
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"Next time you are sitting around the table with your management team discussing the attributes you are seeking in your next new hire, try this experiment: Via Charles Tiayon 
David Foster's curator insight,
April 27, 2015 8:45 AM
A great article for sports managers about who to hire for the coaching staff, or administration department. Soft skills are just as important as hard skills, maybe more important.
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![What motivates us to travel? [INFOGRAPHIC] | Customer service in tourism | Scoop.it](https://img.scoop.it/SY3VFSk0zSCgrbCTMba9Yzl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Every year, TripAdvisor comes out with its TripBarometer: Psychology of Travel report, examining the motivations behind travelers’ vacation choices, traveler emotions at the various stages of a vacation …" Via Thomas Faltin
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"Craving a little adventure? Some people may say that design (whether it be interior or architectural) isn't exactly venturesome, but I beg to differ. The globe is covered with innovative marvels related to that very category awaiting your admiration ..."
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"One of the great benefits of providing customer support on social media is being able to connect with consumers in real time. You see a need and you fill it ..."
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"Today's the final day of National Customer Service Week 2014 (#NCSW14). Here's a bonanza of tips for improving your organization today, or over the weeks to come as you continue your customer service improvement efforts ..."
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"As more and more people visit the sites of human disasters and mass atrocities while others profit, the ethics of Dark Tourism become all the murkier ..." |
