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"A new tourism plan in Australia's Northern Territory is looking to not only open up remote indigenous areas to tourists, but also aims to encourage economic independence ..." Via planwithdan 
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"Thai model Duangjai Phichitamphon was waiting in line at a South Korean airport when, based on her account, a swarm of Chinese tourists overwhelmed the orderly queue she was standing in ..."
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"Mixing virtual reality from the past with present-day reality may sound confusing but it's actually a simple concept. If replicas are digitally projected ..."
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"It's never easy dealing with complaining customers but knowing a little about the psychology behind complaining will relieve your stress! ..." Via Pantelis Chiotellis
Dean Ryan G. Martin's curator insight,
March 6, 2015 6:54 AM
It's stressful to deal with complaining customers. They either sound like they don't know what they want or they can't be satisfied with what they already have.
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"What's the right way to apologize? Here is my foolproof business apology template, along with some notes about apology pitfalls ..."
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"For more than a decade, online travel agencies such as Expedia or Booking.com have been demonized by franchise chains for being too expensive ..." Via Alexandre Guapyassu
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"How implementation of a mystery shopper program provides observations and analysis to improve your shop’s customer service performance ..."
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"Digital payment systems are making consumers nicer. Well, to be precise, it’s making consumers better tippers. Thanks to subtle tactics like default tip ..."
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"Making sure you have a long-term plan to engage with and nurture customers will make the difference in your business, David Grimes argues in this piece. ..."
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![Talking happy: Ten phrases that'll make your customers smile [SlideShare] | Customer service in tourism | Scoop.it](https://img.scoop.it/EoQDISG2k-2m06wSnIdHljl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
"Learn how to turn negative phrases into positive ones with a few simple changes ..."
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From
io9
"Where popular movies are filmed, fans who want to experience the locations for themselves will follow. Would-be Katniss Everdeens are flocking to Atlanta, to take tours of the filming spots for all of the Hunger Games sequels ..."
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"Here's a rather humorous example of why it's important to source your photographs correctly and carefully. Venezuela's state run television has taken down ..."
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"Extending the full state minimum wage to tipped workers in New York would help combat poverty ..."
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"Make sure your customers have direct ways to communicate with you and that a designated employee is always available to handle the problem ..."
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"CASHED-UP Chinese tourists are flocking to Australia in droves with a 21 per cent increase in visitor visa applications on last year ..." Via Tourism Australia
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From
phys
"What would it be like for you to navigate your local transport system during rush hour if you were vision-impaired? How would it feel to try to catch a bus? To stand on the right platform? To pass quickly through automatic open-shut doors and gates? ..." Via Paulo Gervasio
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From
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"Big events attracted a record number of visitors to Germany in 2014. Still, tourism promoters will not rest on their laurels. What are their strategies to draw even more tourists this year? ..."
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"Doling out gratuities can be a minefield. Here's your free guide to keeping everyone happy (service charge not included) ..."
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"Opposites may attract, but that attraction can make for some very stressful moments when couples don’t see eye-to-eye on travel ..."
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"QR codes that allows travelers to conduct fast and easy searches to find the destinations that they want and to learn information that is related to those ..." Via Paulo Gervasio
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"As restaurants, retailers and other businesses shrink the intervals between shifts and rely on smaller staffs to shave costs, employees are losing sleep ..."
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"Learn how to use social media to deliver outstanding customer service. Get tips for responding to tough comments in a blog post from TopRank Online Marketing ..."
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"A partnership in Yorkshire is aiming to help regional firms deliver higher standards of customer service through a new training scheme ..."
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"Technology has changed the world that we live in and this year airlines will be taking to it in a big way,Virgin Australia CEO John Borghetti explains ..." Via TechinBiz
Lori Wilk's curator insight,
February 9, 2015 6:46 AM
This #news about #airline industry use of #technology to enhance the #customer experience was absolutely worth reading and sharing. Impressed with Virgin Australia's in-flight entertainment that provides passengers with more than 300 hours of #entertainment streamed to their devices. I loved the comments by Virgin Australia CEO John Borghetti about always looking for ways to improve the in-flight enterainment and to stay ahead of the game. 
KARIM MEKACHERA's curator insight,
February 15, 2015 12:57 AM
Improving customer experience never stops....
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"We ask consumers about their likelihood of choosing a hotel based on various technological offerings, including smartwatch- and smartphone-enabled services to help hotel management determine the smartest investments to make ..."
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Well I'm not sure what he has on his face but I'm guessing it's sun block rather than native paint. Any one Know?