"Nature-based tourism can create jobs and tackle poverty, says Paula Caballero - but it must avoid undermining the natural assets that attract the tourists ..."
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Customer service in tourism
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"AMAZON, it seems, is about to enter the online travel business. Skift reports that the internet retailer is striking deals with hotels around New York, Los Angeles and Seattle, with a view to listing them on the site from January 1st. Presumably, this will be a prelude to a full-scale assault on the market in the near future ..."
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"The thing about the world’s archaeological treasures is that they’re awe-inspiring enough without any kind of extra embellishments ..."
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"John Boulding, Global CEO of Insight Vacations, describes how it adapts to new trends like the rise of the "millenial traveler" and growing demand for more engaging travel experiences ..."
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"Many travel apps are free or inexpensive, but which ones add value to your trip? We scoured to the internet to see what experts and users alike had to say ..."
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"When you're packing your bags and checking out of a hotel, you might be tempted to grab a few extra soaps, a notepad, or maybe even a towel. Is that stealing or does the hotel expect you to swipe a few items? ..."
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"The natural beauty of Australia has been used to promote Greece in a new tourism campaign ..."
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"As hunter-gatherers turned tourists, we may be hardwired to eat, seek comfort, maybe even shop, but how long do we look at a famous attraction before we're supposed to move on ..."
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"How much of your life have you wasted in a queue? What does it feel like? ..."
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"The success of a hotel brand is no longer just measured by whether it provides a clean room, friendly service, and fair prices ..."
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"Getting reliable information on accessibility is the key to a positive travel experience for those who live with physical challenges ..." Via Tourism Australia
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"Imagine walking into your hotel room without ever picking up a key at the front desk ..." |
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"To celebrate the release of the Third Edition of the Definitive Guide to Social Customer Service, here are 17 statistics that show social media’s rise as a customer service channel and its bright future ..."
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"This article is part of SWOT Team, a new series on Mashable that features insights from leaders in marketing, brand-building and public relations. Generation X became Generation ..." Via Pantelis Chiotellis
Leona Ungerer's insight:
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"As a flight attendant, answering questions is part of the deal. That’s cool. I like being helpful. But there are certain questions that I dread because the passenger expects a very different ending to the situation than I do ..."
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"A couple are "fined" £100 for writing a bad review of a Blackpool hotel on Trip Advisor ..."
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"The Great Consumer Backlash has just begun in South Africa argues a customer service consultancy ..."
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'From Wi-Fi to streaming entertainment and mobile apps, U.S. airlines are aggressively incorporating customer-facing technology into its operations. We find out who’s doing it right, and who needs to step it up ...'
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"As social media becomes heavily reliant on visual imagery for community building, brands that provide a rich experience curated from both staff and fans are becoming as reputable as established ..."
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"Increasing your digital know-how is the key to upgrading your next vacation. To help you reap the ..."
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"Welcome to the most exciting time in history to be a traveler. Technology is changing how we move from Point A to Point B. Whether it's our work commute or an international vacation, the way we travel has never been more important ..."
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"We've all been victim to crappy restaurant service—feeling neglected, or a poor server attitude—but if it happens to you often, there might be some things you can do to influence your experience for the better ..." Via Club de TeleMatique
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Leona Ungerer's insight:
How many of these attractions have you visited yet? Would you add any further attractions? |
