How the mobile revolution is changing business communication: created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 40 years, who explain and illustrate mobile communication in every chapter. The resources below will help you spend less time preparing and more time teaching about this topic. For more information about Bovee and Thill's texts and the coverage they give to all aspects of business communication, visit https://blog.businesscommunicationnetwork.com. For instructor examination copies, go to https://blog.businesscommunicationnetwork.com/texts/. To find your local sales representative, visit https://www.pearson.com/en-us/help-and-support/contact-us/find-a-rep. To contact the authors, use this form: https://businesscommunicationnetwork.com/contact-us/. To get a free Comprehensive Guide to Business Communication Instructional Resources, visit https://blog.businesscommunicationnetwork.com/resources/. Subscribe to a free weekly newsletter of new posts to all 11 of Bovee and Thill's Online Magazines: https://sco.lt/8kgeVV.
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The SEC stepped back. FINRA didn't. See how off-channel communications enforcement has shifted and how broker-dealers can stay examination-ready. 
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From the Galaxy S25 Ultra to the Pixel 10 Pro and Apple iPhone 17 Pro, these are our top picks for the best AI phones on sale right now
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Discover the top mobile apps for your business to boost productivity. Learn their key features & pricing to choose the best apps for your needs.
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Updated! Use this guide, complete with best practices, to create a cell phone at work policy for your business.
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This article outlines the innovations coming in AI that are applied to mobile apps and why leaders need to act now.
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SMS is becoming a leading internal communications channel. But to engage workers through SMS, it’s vital to know business texting etiquette.
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Take this brief test to see if the business communication textbook you've been using passes this test of essential mobile coverage.
This is an interesting, interactive test with automatic scoring for your convenience. Take the test now!
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Mobile apps foster deeper customer relationships, drive loyalty, and significantly increase purchase frequency.
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"Are the authors of the business communication textbook you've adopted still pretending mobile communication doesn't exist? Don't let an obsolete business communication textbook hold your students back."
Order examination copies of Bovee and Thill's business communication textbooks.
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Bovee & Thill's business communication textbooks cover mobile communication throughout.
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As mobile devices go mainstream in business communication, they create new writing challenges for professionals at all levels. The need to write clear and compelling messages is as strong as ever, but now these messages need to be crafted for an increasingly mobile audience.
Bovee & Thill's Online Business Communication Magazines's insight:
The latest editions from Bovée and Thill are the first major business communication textbooks to address mobile shift in the business environment, and they offer in-depth advice and practice opportunities for students.
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As the third major revolution in business communication in the past two decades (after the World Wide Web and social media), mobile communication has the potential to change nearly every aspect of business communication. Here is a small sample of the ways companies are putting mobile to work.
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Mobile industry growth shifts to content and mobile media.
Bovee & Thill's Online Business Communication Magazines's insight:
Mobile is where people are doing their social networking, video viewing, reading, and of course, location-based searching. But how can companies truly capitalize on this consumer revolution and adapt to their mobile-centric customers?
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New data from 959 US consumers shows texting is now the preferred channel for 9 of 10 message types, 87% read texts within 15 minutes, and two-thirds are more likely to purchase when subscribed
Bovee & Thill's Online Business Communication Magazines's insight:
EZ Texting's fifth annual survey of business texting went to 959 US adults in April. Eighty-nine percent have signed up to receive texts from a business, up from 66 percent five years ago. Eighty-seven percent read a new text within fifteen minutes. Texting now leads every other channel for nine of the ten message types the survey asked about: appointment reminders at 65 percent, account security at 62, emergency notifications at 58, delivery confirmations at 56.
Look at what those categories have in common. They're short, they're time-sensitive, and the reader wants a fact rather than a relationship. That's a genre with its own rules, and the rules aren't email's. A text that opens with a greeting and builds toward the point has already lost someone reading it at a stoplight.
Read the fine print with students before you read the findings. This is research published by a company that sells SMS marketing software, which doesn't make the numbers wrong but does make "who paid for this" the first question worth asking. Then set the harder task. Take a message that currently goes out as an email, rewrite it as a text someone would be glad to get, and keep it inside the character count a phone actually displays.
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71% of young professionals damage workplace relationships through mobile communication mistakes—yet only 23% of business courses teach these critical skills.
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The off-channel story started with a $125 million fine against JPMorgan in December 2021 over WhatsApp messages the firm hadn't retained. Over the next three years the SEC and CFTC charged more than 100 firms and collected over $3 billion for the same category of failure, including $63 million across twelve firms in January 2025. Then the SEC went quiet, and plenty of compliance officers concluded the pressure was off.
FINRA hadn't gone anywhere. It runs its own examinations on its own calendar under the same rulebook, and it kept issuing fines straight through the lull. In June 2025 a routine cycle examination at Velox Clearing produced $1.3 million in FINRA sanctions plus another $500,000 from the SEC, after the firm's CEO and senior staff conducted client business over WeChat and more than 10,000 messages went unretained.
The lesson travels well past financial services. Where a business message lives has nothing to do with whether it's a business record, and the convenience of answering a client from your own phone, on an app you already have open, is exactly what creates the exposure. Ask students which of their last ten work-related messages their employer could retrieve, and what they'd do differently knowing the answer.