Teaching Interpersonal Communication in a Business Communication Course
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Teaching Interpersonal Communication in a Business Communication Course
An online magazine by Bovee & Thill, authors of the leading textbooks in business communication and business writing, published by Pearson, featuring resources about interpersonal communication. For more information about Bovee & Thill texts and their exclusive, superior coverage of interpersonal communication, visit http://boveeandthillbusinesscommunicationblog.com. For instructor examination copies, go http://blog.businesscommunicationnetwork.com/texts. To find your local sales representative, go to http://www.pearsonhighered.com/educator/replocator. To contact the authors, send an email to hotline@boveeandthillbusinesscommunicationblog.com. To get a free Comprehensive Guide to Business Communication Instructional Resources, visit http://blog.businesscommunicationnetwork.com/resources. Subscribe to a free weekly newsletter of new posts to all 11 of Bovee & Thill's Online Magazines: http://sco.lt/8kgeVV.
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How to Detect When People Are Lying

How to Detect When People Are Lying | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Bovee & Thill's Online Business Communication Magazines's insight:

Lying well is hard — but not in the way you might think.



We usually look for nervousness as one of the signs of lying. Like the person is worried about getting caught. But that’s actually a weak predictor. Some people are so confident they don’t fear getting caught. Others are great at hiding it.


Some get nervous when questioned so you get false positives. And others are lying to themselves — so they show no signs of deliberate deception. So lying isn’t necessarily hard in terms of stress. But it is hard in terms of “cognitive load.” What’s that mean? . . .

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One of the 20 Most Popular TED Talks Ever: Vulnerability, Courage, Authenticity, and Shame

One of the 20 Most Popular TED Talks Ever: Vulnerability, Courage, Authenticity, and Shame | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

These four emotions and characteristics are things we come into contact with every day, and Brené Brown has spent the last ten years studying them.


In a speech filled with quotable material, her most poignant remark may be this: “You’re imperfect, and you’re wired for struggle, but you are worthy of love and belonging." . . .


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Shh! 10 Good Times to Shut Up

Shh! 10 Good Times to Shut Up | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Ever feel like you've gone and said too much? Again? Maybe you kill a joke or ruin a great moment.


Well, listen up. And shut up. Not many people know it but shutting up can be the trump card in a lot of situations.

Bovee & Thill's Online Business Communication Magazines's insight:

Ever feel like you’ve gone and said too much? Again?


Maybe you kill a joke or ruin a great moment.


Well, listen up. And shut up. Not many people know it but shutting up can be the trump card in a lot of situations.


Shutting up helps you appear wise and avoid conflict. It can make someone reveal critical information. In general, it can make life easier which it turn makes you a happier person.


Here’s how and when to just shut up. . .

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10 Things Extraordinary People Say Every Day--Maybe You Should Be Saying Them, Too!

10 Things Extraordinary People Say Every Day--Maybe You Should Be Saying Them, Too! | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
They're small things, but each has the power to dramatically change someone's day. Including yours.


Bovee & Thill's Online Business Communication Magazines's insight:

Want to make a huge difference in someone's life?


Here are things you should say every day to your employees, colleagues, family members, friends, and everyone you care about: . . .


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Why Listening Is So Much More Than Hearing

Why Listening Is So Much More Than Hearing | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Here's a trick question. What do you hear right now?


If your home is like mine, you hear the humming sound of a printer, the low throbbing of traffic from the nearby highway and the clatter of plastic followed by the muffled impact of paws landing on linoleum — meaning that the cat has once again tried to open the catnip container atop the fridge and succeeded only in knocking it to the kitchen floor. . .

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Seven Ways Smart Companies Tell Customers "No"

Seven Ways Smart Companies Tell Customers "No" | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Say "no" the wrong way, and you'll lose a client for life. How to avoid that.
Bovee & Thill's Online Business Communication Magazines's insight:

I recently addressed a group of customer-service representatives at a conference, and near the end of my speech, I joked that these must be good times for English majors.

As someone who reads a boatload of rejection letters every day, I explained, I've noticed that they're getting a lot more creative.

"Someone needs to write those letters," I added.

A man in the back of the room laughed out loud. Later, he approached me and identified himself as a high-level executive for an airline.

"Chris, you're right," he told me. "We are hiring more English majors. We want our rejection letters to look good!" . . .

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Sheryl Sandberg: The Importance of Authentic Communication

Sheryl Sandberg, COO of Facebook, talks about the importance of communication in scaling one's own career and business relationships."

Bovee & Thill's Online Business Communication Magazines's insight:

Sandberg recommends that rather than stating opinions as facts, managers state beliefs and the facts that support it, and encourage others to do the same, as a tool to encourage better information sharing. She also encourages everyone to take full responsibility for their actions, and to make them personal, stating that this ownership is a crucial building block at all stages of one's career. . .

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10 Hidden Benefits of Smiling

10 Hidden Benefits of Smiling | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

People are always smiling, especially in groups, but it doesn't just signal that they're happy, far from it. We use smiles for specific social purposes because they can send out all sorts of signals that can be useful for us.


Here are ten ways smiles can be used to our advantage by sending out messages about our trustworthiness, attractivity, sociability, and more. . .

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Lingua Digitalis's curator insight, April 23, 2013 4:57 AM

This is a good summary on research of smiling, although very little is actually on the communicative functions of smiling.

I also wonder how would this translate to digital communication? Emoticons clearly do not function the same way.

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The Body Language of "Horrible Bosses"

The Body Language of "Horrible Bosses" | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"In real life, horrible bosses don’t have to go to extremes, or even say a word, in order to demean, intimidate or discount employees. An eye roll, a smirk, a “whatever” shoulder shrug, an expression of disgust or contempt – all of these send their own clear signals."

Bovee & Thill's Online Business Communication Magazines's insight:

From the results of a recent survey of over 200 business professionals, here are the top twelve body language behaviors of less-than-ideal bosses.


You may not be a “horrible boss,” but you sure look like one when you do the following: . . .

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Ron Gutman: The Hidden Power of Smiling

Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results. Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being?
Bovee & Thill's Online Business Communication Magazines's insight:

Ron Gutman reviews a raft of studies about smiling, and reveals some surprising results.


Did you know your smile can be a predictor of how long you'll live -- and that a simple smile has a measurable effect on your overall well-being?


Prepare to flex a few facial muscles as you learn more about this evolutionarily contagious behavior. . .

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The Worst Question Your Employees Can Ask

The Worst Question Your Employees Can Ask | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Who delivers a message is sometimes more important than the message itself.
Bovee & Thill's Online Business Communication Magazines's insight:

Think about meetings you lead, presentations you give, or announcements you make: Are you the right person to speak?


If your answer is based on some version of, "Yes, because I'm the one in charge," your answer is often wrong -- and your audience knows it. . .

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33 Indispensable Keys to Teaching a Modern Business Communication Course

Are you covering the right topics for your course to be considered up to date? For example, are you giving adequate coverage to social media and electronic communication? Find out now if your course measures up.


Business communication is undergoing dramatic change. Discover the 33 keys to teaching a modern business communication course, so that your students will be prepared for today's challenging workplaces.

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Communication Skills: Top 10 Tips for Tough Conversations with Your Boss, Business Partner, or Best Buddy

Communication Skills: Top 10 Tips for Tough Conversations with Your Boss, Business Partner, or Best Buddy | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"If you find yourself in that same predicament, consider these tips for a straightforward conversation that helps you break through that wall of hard feelings and misunderstandings."


Bovee & Thill's Online Business Communication Magazines's insight:

I wish had the proverbial nickel for every participant in one of my sessions who has approached me after the program with a comment that began, “Have you got a minute for a question?


My boss and I just don’t get along. We need to have a conversation, but he/she…” From there, the story and details diverge . . .


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Top 10 FBI Behavioral Unit Techniques for Building Rapport with Anyone

Top 10 FBI Behavioral Unit Techniques for Building Rapport with Anyone | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
What can an FBI expert on behavior teach you about rapport building skills? A lot.
Bovee & Thill's Online Business Communication Magazines's insight:

"Robin Dreeke is head of the FBI’s Counterintelligence Behavioral Analysis Program.


In his book, It’s Not All About “Me”: The Top Ten Techniques for Building Quick Rapport with Anyone, he simply and clearly spells out methods for connecting with people.


Here’s a quick breakdown of the methods. . ."

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Interrupting a Conversation Politely: How to Interrupt Without Being Rude

Interrupting a Conversation Politely: How to Interrupt Without Being Rude | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Interrupting a conversation politely is a social skill that can be learned. No one wants to be interrupted; but if you have to, here's how to do it without being rude.
Bovee & Thill's Online Business Communication Magazines's insight:

It is never easy finding yourself in a situation where you need to interrupt the conversation. Sometimes, your friends are talking among themselves and there is something you can't wait to tell them. Sometimes, others are dominating the conversation and you can't get a word in.


Whatever it is, sometimes you just have to. It may seem a little unusual, but the fact is there's such a thing as interrupting a conversation politely. . .

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Sarah Hanson's curator insight, September 17, 2013 10:24 AM

We. All nein to know these thingsb

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How the Most Effective People Learn to Read a Room

How the Most Effective People Learn to Read a Room | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Finding the hidden patterns of conversation. ;




Bovee & Thill's Online Business Communication Magazines's insight:

Learning how to read a room is incredibly difficult.


Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .

.



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Bovee & Thill's Online Business Communication Magazines's curator insight, January 18, 2013 6:34 PM

Learning how to read a room is incredibly difficult.

Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .

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Amy Cuddy: Your Body Language Shapes Who You Are

"Using a few simple tweaks to body language, Harvard researcher Amy Cuddy discovers ways to help people become more powerful."

TIME Game Changers, March 19, 2012


Body language affects how others see us, but it may also change how we see ourselves. Social psychologist Amy Cuddy shows how “power posing” -- standing in a posture of confidence, even when we don’t feel confident -- can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.


Amy Cuddy’s research on body language reveals that we can change other people’s perceptions — and even our own body chemistry — simply by  . . .


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This Is Your Brain on Body Language

This Is Your Brain on Body Language | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
The limbic brain plays a key role in all nonverbal communication.
Bovee & Thill's Online Business Communication Magazines's insight:

"You can observe the limbic brain in action throughout the global workplace:

An employee spots a friend and immediately her eyebrows raise and her eyes widen in recognition, a team-member reacts to distressful news by caving in his upper body and lowering his head, the winner of a conference door prize touches the base of her neck in surprise and delight, an executive’s lips compress when pressured to answer an unwelcome question. All of these nonverbal responses can be seen whether you are in Sao Paulo, Singapore or San Francisco."

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Dangerous Body Language Abroad

Dangerous Body Language Abroad | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
You are in a foreign country, and don't speak the language.
Bovee & Thill's Online Business Communication Magazines's insight:

You are in a foreign country, and don't speak the language. You order something indecipherable off the menu, and when the waiter brings you a plate of delicious noodles, you smile and make an OK sign at him with your thumb and forefinger linked in a circle. He then picks up the dish and throws it in your lap.

What happened? Welcome to the wonderful world of international hand gestures, where nothing is quite as it seems. . .

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Power Posing: Using Nonverbal Cues to Gain Advantage

Power Posing: Using Nonverbal Cues to Gain Advantage | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

A fascinating line of research has looked at how body posture, specifically "power poses," can be used to build a sense of strength and confidence in social situations.


The results suggest that a very simple strategy can increase your confidence in stressful situations such as job interviews, negotiations, or when meeting new people. . .

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Why "Thank You" Is More Than Just Good Manners

Why "Thank You" Is More Than Just Good Manners | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

According to positive psychologists, saying "thank you" is no longer just good manners, it is also beneficial to the self.


To take the best known examples, studies have suggested that being grateful can improve well-being, physical health, can strengthen social relationships, produce positive emotional states, and help us cope with stressful times in our lives.

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Exclusive Teaching Resources for Business Communication Instructors

Exclusive Teaching Resources for Business Communication Instructors | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 25 years, and the recognized leaders in social and electronic media.
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Six Dramatic Changes That Are Affecting Business Communication Instruction

The teaching of business communication is undergoing a transformation because of six dramatic changes that are explained in this video.


These factors shape a different workplace in the 21st century and require students to learn new and better ways to communicate.


For example, the trend away from the old communication model as a monologue, as in a typical sales letter, to the new communication model as a dialogue, such as on Facebook business page, is not a fad. It's a fundamental shift in the way we communicate. Companies are no longer in control of their messages and must adapt to a world in which customers and other stakeholders demand to participate in and influence the conversation.


Note: For information about Bovee & Thill's textbooks, visit Bovee & Thill's Business Communication Blog

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Everybody Hates Meetings, But These 5 Tips Will Make Them Less Painful

Everybody Hates Meetings, But These 5 Tips Will Make Them Less Painful | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Meetings can be like torture chambers. But they don't have to be. Web conferencing company SalesCrunch has created a guide to meetings.


It's gathered the data from its management software, which tracks things like if people are really paying attention (looking at the screen or not), and if follow-up materials are opened. . .

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The Art of Saying No

The Art of Saying No | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Bovee & Thill's Online Business Communication Magazines's insight:

Saying no is indeed a major challenge for most people. Anyone who suffers from the stress that comes from over commitment can get help themselves by following these simple strategies for saying no. . .

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