Teaching Interpersonal Communication in a Business Communication Course

Are you afraid of worse coming to worse in this doggy dog world? Are you honing in on an answer? Yeah, you're guilty of the most commonly misused phrases.

Guess what? Everyone is busy, so while you might think the message you're sending is, "I'm really slammed," what the other person really hears is, "What I'm doing is more important than you." Once that divisiveness sets in, things can get toxic...fast.

Introverts tend to dread small talk - but it doesn't have to be awkward or painful. By learning a few simple techniques, you can polish your conversational skills and make a positive impression.

To make your interactions with others more productive and meaningful, ask yourself: "What else could I learn if I just keep listening?"

Those days of holding back what you really think are over. Leadership consultant Molly Tschang provides five simple tips to help you effectively speak your mind.

"Likeable people do better in life in general. They attract more people to them, along with opportunities and invitations. Some say they are likeable because they get more “breaks” than the average person. I think it’s the opposite, and there is a lot of research to back up my opinion. I wrote about the happiness advantage here.

"But if likeable people get further in life, can we become more likeable, or are we dealing with an inherited genetic code that has our gregarious dial preset before birth? No matter what our natural predisposition is, I’m certain we all can improve our likeability factor by changing a few key behaviors."

It takes just three seconds for someone to determine whether they like you and want to do business with you. Make that time count.

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• Scott Mautz is a motivational speaker, best-selling author, and former executive at Proctor & Gamble. 
• Mautz says that being likable is not only an important personal attribute, but one that he considers key to being successful in the business world, whether as a boss or an employee.
• Highly successful people are careful to avoid the most unlikable behaviors, which include humblebragging, being dramatic, needing constant validation, and giving shallow compliments.

Research shows that small talk is no small thing.

"It’s not impossible to make your argument stick. And there’s been some good scientific work on this. Here are two strategies that, based on the evidence, seem promising."

"Learn why interpersonal skills are important in the workplace and how they can benefit students' careers."

"When it comes to being a likable person, the possibilities are endless. But to really expand your networks, science says these tips will help you be more likable."

A limited yet growing body of research suggests that one of the most powerful ways to support someone is also the simplest: Start a conversation.

From poor etiquette at mealtime to behaviors that drive coworkers crazy, we're all familiar with these annoying things people do.

It starts with acceptance and reflection. Here are the specific steps you should follow."

"Think about how rare good listening is. It’s common for doctors to interrupt their patients within 11 seconds, even though patients may need 29 seconds to describe their symptoms.

And among managers who had been rated as the worst listeners by their employees, 94 percent of them evaluated themselves as good or very good listeners. In one poll, one-third of women said their pets were better listeners than their partners."

"You don’t. And you’re also steering the focus away from someone who probably just wants to be heard. Here’s how to be a more considerate conversation partner, says radio host and writer Celeste Headlee."

"Body language is so much more than moving one’s hands or waving one’s arms — and it’s also something we should all get comfortable with using, says communications expert David PJ Phillips. Phillips has spent years analyzing 5,000 public speakers to identify what moves work — and which ones don’t — when talking to an audience."

There's a way to connect with anyone, from the CEO to a new acquaintance. Try asking them for advice.

Most companies hold too many meetings. And the more time people spend in meetings, the less they do on the work that needs to get done.

"It’s clear that artificial intelligence (AI) will be an important part of the way we communicate and collaborate in the foreseeable future.

"Tying in AI technologies with business communication applications such as team collaboration and unified communications can improve worker productivity, save time, and improve the overall business flow."

Bovee and Thill are the only business communication authors who include coverage of artificial intelligence in these textbooks:  Business Communication Today and Excellence in Business Communication. See for yourself. Visit http://blog.businesscommunicationnetwork.com/texts