Teaching Interpersonal Communication in a Business Communication Course
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Teaching Interpersonal Communication in a Business Communication Course
An online magazine by Bovee & Thill, authors of the leading textbooks in business communication and business writing, published by Pearson, featuring resources about interpersonal communication. For more information about Bovee & Thill texts and their exclusive, superior coverage of interpersonal communication, visit http://boveeandthillbusinesscommunicationblog.com. For instructor examination copies, go http://blog.businesscommunicationnetwork.com/texts. To find your local sales representative, go to http://www.pearsonhighered.com/educator/replocator. To contact the authors, use this form: https://businesscommunicationnetwork.com/contact-us/. To get a free Comprehensive Guide to Business Communication Instructional Resources, visit http://blog.businesscommunicationnetwork.com/resources. Subscribe to a free weekly newsletter of new posts to all 11 of Bovee & Thill's Online Magazines: http://sco.lt/8kgeVV.
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Sherry Turkle at TED: Connected, but Alone?

Sherry Turkle at TED: Connected, but Alone? | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

As we expect more from technology, do we expect less from each other?


Sherry Turkle studies how our devices and online personas are redefining human connection and communication -- and asks us to think deeply about the new kinds of connection we want to have. . .

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Gauge Response Time and Listen for Word Fillers to Detect Lying Over the Phone

Gauge Response Time and Listen for Word Fillers to Detect Lying Over the Phone | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Have you ever felt like a customer service rep or friend was lying to you over the phone? It's hard to detect deception without visual cues, but Psychology Today suggests it's not impossible if you listen closely for for a few specific words. . .


Via Andrea Stone
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The 9 Types of Collaborators

The 9 Types of Collaborators | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
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Meetings Are Stand-Up Jobs

Meetings Are Stand-Up Jobs | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Stand-up meetings are part of a fast-moving tech culture in which sitting has become synonymous with sloth.


The object is to eliminate long-winded confabs where participants pontificate, play Angry Birds on their cellphones or tune out.

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Speaking Up Is Hard to Do: Researchers Explain Why

Speaking Up Is Hard to Do: Researchers Explain Why | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Ever felt like an idiot in a meeting at work or clammed up at a cocktail party? New research from Virginia Tech shows that many people are actually less intelligent in small group settings


The phenomenon seems more common in women and people with higher IQs, the researchers found.

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Look Who's Talking: The Rise of Video Calling Around the World

Look Who's Talking: The Rise of Video Calling Around the World | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
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The Evolution of Teams

The Evolution of Teams | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
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How to Exit a Conversation and Leave a Killer, Lasting Impression

How to Exit a Conversation and Leave a Killer, Lasting Impression | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Professional conversations are a lot trickier than they first appear. Most of us worry about what we're going to say to keep the conversation interesting, but the beginning and ending are what makes or breaks it.


It's true, the beginning is important — the greeting, the handshake, the "How are you" or "How do you know so and so?" But the end of the encounter is trickier since whatever feeling is achieved by the end will, ultimately, determine how you're remembered. It's the last impression in your companion's mind. . .


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A Simple Boost for Social Confidence

A Simple Boost for Social Confidence | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

An easy self-affirmation exercise helps reduce social insecurities for at least two months.

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Two Questions Everyone Asks When They Meet You

Two Questions Everyone Asks When They Meet You | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Are you warm-hearted and/or competent? People make their judgements almost instantly.


When a person meets you for the first time they ask themselves two questions. The answers to these two questions will have all sorts of knock-on effects for how they think about you and how they behave towards you. . .

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Why Don’t You Understand?

Why Don’t You Understand? | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Communication is such a critical part of our lives. It has the power to make things happen or stop things from happening. In our daily lives, we often forget the power of communication—particularly its more subtle forms, such as nonverbal communication (gestures, facial expressions, body posture, etc).

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The 12 Golden Rules of Great Conversations

The 12 Golden Rules of Great Conversations | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

How to have great conversation. Learn the 12 rules to great conversation and improve your social skills.

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19 Tips and Tricks on How To Read People

19 Tips and Tricks on How To Read People | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

There are a lot of ways to figure out what's churning in someone's brain -- you just have to know what to look for.


Though there aren't any universally dependable signs, a combination of signals may give a person away.


But no matter what, there's always room for error. . .

 

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"What Time Is the 3 O’Clock Parade?"

"What Time Is the 3 O’Clock Parade?" | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Walt Disney World calls its workers, from actors in Goofy outfits to laundry workers, “cast members” to make them feel part of the show. There’s a garbage can every 25 steps, so litter will be tossed rather than dropped. 


These nuggets are part of corporate customer service training offered by Disney Institute, a Florida-based unit of the Walt Disney Co. that has coached thousands of executives and front-line workers from other companies and organizations since 1986. Customers have included Delta Air Lines, IBM, General Motors, Chrysler and even the Internal Revenue Service. . .

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Fake It Till You Make it: 10 Ways to Feel Confident (Even When You Aren’t)

Fake It Till You Make it: 10 Ways to Feel Confident (Even When You Aren’t) | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Many people’s confidence naturally wavers from day to day, leaving them too timid or confused at just the wrong time.

 

Is your self-confidence natural, or a daily struggle?

 

Many people’s confidence naturally wavers from day to day, leaving them too timid or confused at just the wrong time. Whether you are naturally confident or could use some better eye contact with your life, setting in place a few simple strategies goes a long way to stoke your inner confidence.

 

If you think you’re not especially smart or capable, or that failure is a given no matter how hard you try, you’re right.

 

And if you believe you’re brilliant and can accomplish anything you set your mind to, you’re right.

 

Amplifying your inner confidence is like any other skill you develop; you can do it in a blink. Day by day, step by step, you will get closer to your goals. No one runs a marathon fueled by decision alone.


Via Martin Gysler
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10 Proven Strategies of High-Performance Teams

10 Proven Strategies of High-Performance Teams | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
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Why Collaborate?

Why Collaborate? | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
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Don't Fall into These 6 Traps If You Want Meetings to Be Productive

Don't Fall into These 6 Traps If You Want Meetings to Be Productive | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Years ago, I worked for a manager that was the poster child of buzzwords. He loved slipping “cones of precision” and “silos” and “drill down” and… well, let’s just stop there.


Oh, he also bought one of the first Palm Pilots, so roomfuls of people often sat waiting while he laboriously entered timelines and schedules into his calendar. Yep, he was one of those. . .


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How the Mind Counteracts Offensive Ideas

How the Mind Counteracts Offensive Ideas | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

The human mind is always searching for meaning in the world. It’s one of the reasons we love stories so much: they give meaning to what might otherwise be random events.


From stories emerge characters, context, hopes and dreams, morals even. Using simple structures, stories can communicate complex ideas about the author’s view of the world and how it works, often without the reader’s knowledge. . .

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Speaking Up Is Hard to Do: Researchers Explain Why

Speaking Up Is Hard to Do: Researchers Explain Why | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Ever felt like an idiot in a meeting at work or clammed up at a cocktail party? New research from Virginia Tech shows that many people are actually less intelligent in small group settings.

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How to Spot an Untrustworthy Smile

How to Spot an Untrustworthy Smile | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Humans produce about 50 distinct types of smiles, but there's one distinction that really matters: between real and fake.

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Can You Get Things Done Without Making People Hate You?

Can You Get Things Done Without Making People Hate You? | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Some people believe that being an effective leader is about being tough and taking the hit to your likeability—like a drill sergeant. These sorts of leaders say things like: "It's not my job to be liked, it's my job to get things done."


Others—but probably many fewer—think that being more touchy-feely will boost the positive will towards you and help get things done.


Is there any evidence for either extreme or can you have your cake and eat it?

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5 Things People Can Tell About You From Your Handshake

5 Things People Can Tell About You From Your Handshake | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

What's hidden behind that handshake:


1. There is a connection between the quality of that handshake after a job interview and whether or not you get an offer.


2. People can tell how extraverted and conscientious you are by your handshake. . .




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Dare to Share: A New Culture of Collaboration in the Enterprise

Dare to Share: A New Culture of Collaboration in the Enterprise | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
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How Silence Changes the Communication Dynamic

How Silence Changes the Communication Dynamic | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Ever wonder what it would be like to remain quiet for an entire week? Not just less talking. I mean no talking. Total silence.


It’s a bit scary, no?


Well, I just completed such a week. I recently had throat surgery, and a week of total silence is what the doctor prescribed for convalescence. Problem is, besides being a big talker, I also do a lot of talking for a living, so this was doubly challenging. . .

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