The COVID pandemic has been a blessing and a curse for digital transformation efforts. It forced the adoption of tools, which everyone is celebrating. It also forced people out of their ruts and…
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New technology, with the same old thinking won't deliver better outcomes or an improved employee experience. In this valuable article Rachel Happe of The Community Roundtable, reflects on the impact of technology through the pandemic.
Although the article includes recommendations for IT teams, I'm left thinking about it from a culture perspective:
- Structural Evolution, through new technologies will only be successful if it is enabled and supported through the evolution of relevant processes, AND
- Individual Evolution of mindsets, skills and behaviours (including those of leaders), AND
- Social Evolution of operating rhythms, ways of working, ways of communicating and rituals.
It might be easy to blame IT, but I'd encourage People & Culture functions to reflect on the role they have played and the role they need to play if they are to help organisations continue the shift and resist the pull of the culture bungee to return to traditional ways.