Hospitals: Trends in Branding and Marketing
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Hospitals: Trends in Branding and Marketing
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July 3, 2013 10:30 PM
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Hospital marketing video interviews

Hospital marketing video interviews | Hospitals: Trends in Branding and Marketing | Scoop.it
Filming medical professionals in a hospital setting adds authenticity and realism, but challenges the production team to control audio and passersby from disrupting the interview. That's where strategic use of b-roll footage comes in.
eMedToday's insight:

The most effective hospital marketing is doing internview with medical professionals

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July 2, 2013 7:59 PM
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Consistent Branding Key in Social Streams

Consistent Branding Key in Social Streams | Hospitals: Trends in Branding and Marketing | Scoop.it
Business 2 Community Healthcare Marketing: Consistent Branding Key in Social Streams Business 2 Community One of the best examples of this is the need for healthcare organizations – such as hospitals, clinics, private practices, and large regional...
eMedToday's insight:

The goal

 

While in some ways marketing for healthcare is different from marketing for other sectors – like retail/consumer or financial services – in many ways it is very similar. One of the best examples of this is the need for healthcare organizations – such as hospitals, clinics, private practices, and large regional health systems – to develop strong branding and maintain it consistently.

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July 1, 2013 11:12 PM
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How do we search for health information?

How do we search for health information? | Hospitals: Trends in Branding and Marketing | Scoop.it
One-third of U.S.adults use the internet as a diagnostic tool (RT @nicolaziady: Younger adults and minorities lead the way with mobile health information search http://t.co/k9khk2IX3K #hcsm)...
eMedToday's insight:

How many hospitals have an on line access for health information on their web site.

 

Answer: Almost none

eMedToday's curator insight, July 1, 2013 11:10 PM

Great insight into how people search for health information on line.

eMedToday's curator insight, July 1, 2013 11:16 PM

Pharma need to understand how they deliver the right infomration to patients. Do they deliver the right information via a mobile app or web site.

eMedToday's curator insight, July 1, 2013 11:29 PM

Again, Pharma need to organize their DTC around disease and incorporate a combined patient and doctor e detailing platform

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July 1, 2013 10:36 PM
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9 Digital Patient Engagement & Hospital Marketing Strategies to Improve Patient Acquisition and Retention

9 Digital Patient Engagement & Hospital Marketing Strategies to Improve Patient Acquisition and Retention | Hospitals: Trends in Branding and Marketing | Scoop.it
Digital Patient Engagement & Hospital Marketing Strategies to Improve Patient Acquisition and Retention (9 Digital Patient Engagement & Hospital Marketing Strategies to Improve Patient Acquisition and Retention
eMedToday's insight:

Key points

 

"The value of your hospital's marketing efforts, both traditionally and online, can yield significant return on your marketing dollars. As consumers become more tech savvy, their online shopping transcends into the search for healthcare. Digital marketing amplifies your brand, raises awareness about your events and efforts in the community, and educates your patient populations. In turn, a focus on a digital strategy can help meet your patient acquisition objectives and boost patient loyalty while driving revenue in and back through the hospital and affiliated physicians.

 

What are some of these different strategies and blended approaches to attract and maintain a loyal patient base? Ensure your organization is utilizing or leveraging these key objectives to drive measureable return on your marketing investment:

Digital strategies to acquire new patients
The key to acquiring new patients digitally is simply making sure your organization and its information is easily accessible for those who need it quickest: physicians, patients and staff. Harness the strengths of technology to ensure your brand is discoverable online and create powerful, user-friendly tools."

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July 1, 2013 12:15 AM
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Healing is Not Enough

Healing is Not Enough | Hospitals: Trends in Branding and Marketing | Scoop.it
As the semi-fabled story goes, Toby Cosgrove, MD—CEO and President of the Cleveland Clinic—experienced a significant moment of awareness a few years ago. At a speaking engagement at Harvard’s busin...
eMedToday's insight:

Great statement on what it takes to be a leader in patient engagement.

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June 29, 2013 8:22 PM
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Mobile Health Marketers: Build Online Engagement

Mobile Health Marketers: Build Online Engagement | Hospitals: Trends in Branding and Marketing | Scoop.it
Here's a killer tactic for mobile health marketers to build online engagement, establish credibility, build trust, and position for sales.

Via Sam Stern
eMedToday's insight:

Is your hospital building on line engagement?

 

Probably not.

 

"Over 100 million Americans per year visit health-related websites such as WebMD, FamilyDoctor.org, and CNN Health looking for health information. In addition there are thousands of health community-based sites. These sites are emerging as trusted sources of information for patients and caregivers. They also offer opportunities for mobile health firms to interact with community members and spread their marketing message".

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June 28, 2013 9:08 PM
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Mobile video Is MainStream

Mobile video Is MainStream | Hospitals: Trends in Branding and Marketing | Scoop.it
63 percent of video-watching on mobile phones, the study said, happens right at home sweet home.
eMedToday's insight:

Hosptial should develop marketing strategies around mobile video

eMedToday's curator insight, June 28, 2013 9:07 PM

Mobiel Video has arrived

 

“We need to see mobile as a primary screen for on-demand consumption, not as an afterthought,” digital agency 360i’s president David Levin said in a statement

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June 28, 2013 8:10 PM
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Hospital advertising on a grocery cart

Hospital advertising on a grocery cart | Hospitals: Trends in Branding and Marketing | Scoop.it
Why it’s not such a wacky idea. (Hospital advertising on grocery carts: why it's not such a wacky idea!
eMedToday's insight:

This is an interesting way to advertise.

 

However, a better way is to use a hospital mobile app where over 50% of people in the US have a smartphone. 

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June 27, 2013 7:02 PM
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Ignoring Social Media Puts Patient Health, Hospitals' Reputations at Risk

Ignoring Social Media Puts Patient Health, Hospitals' Reputations at Risk | Hospitals: Trends in Branding and Marketing | Scoop.it
Ignoring Social Media Puts Patient Health, Hospitals' Reputations at Risk
PR Web (press release)
Hospitals need to be on social media to know what their patients are saying about them—both positive and negative.
eMedToday's insight:

Big Big Deal

 

"A new report from Hewlett-Packard Social Media Solutions claims hospitals put both their patients and reputations at risk by ignoring social media.

 

The white paper states that it is a hospital’s responsibility to meet patients where they are searching for health information—online—and provide patient education materials that are accurate and easy to understand:

 

“Hospitals and other providers can help to reduce the potential for harm from misleading or wrong health information transmitted through social media by providing reliable information and/or educating patients and helping to guide them to reputable sites"

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June 26, 2013 10:40 PM
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Are You A Winner In Patient Engagement?

Are You A Winner In Patient Engagement? | Hospitals: Trends in Branding and Marketing | Scoop.it
Magruder Hospital's marketing and public relations department recently received national recognition earning both a Gold and Silver Aster Award.
eMedToday's insight:

Hospitals need to detemine how they rank in patient satisfaction and engagement. It is a big deal

 

"The marketing and PR department’s campaign on patient satisfaction earned both a Gold and Silver Aster in the billboard and ad categories. The themes for the creative pieces were “Take Away My Fear” and “Make Me Feel Better,” acknowledging the reasons patients rank Magruder as one of the leading hospitals in the nation for patient satisfaction"

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June 25, 2013 7:34 PM
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3 Ways to Feature Employees in Hospital Marketing Campaigns

Nursing staff, physicians, and executives can be a hospital or health system’s best brand ambassadors. Don’t overlook them when you’ (RT @JaxFellows: Don't overlook employees when you're planning your next strategic marketing or advertising campaign.
eMedToday's insight:

The best marketing campaigns are always with people, either employees or patients. 

 

People want human stories

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June 23, 2013 7:26 PM
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Healthcare Spending Steady, Save Trillions

Those trends will combat opposing economic forces from the growing market for expensive biologic treatments and the consolidation of market power through hospital transactions and partnerships, which has accelerated ...
eMedToday's insight:

This is where health care  can be saved

 

"The four factors that will put downward pressure on rising medical costs will outweigh the two factors driving it up. Consumer use of retail clinics, large employers contracting directly with major health systems for specialty care, anti-readmission policies from federal regulators and greater cost-sharing with patients via high-deductible plans all restrain spending increases in healthcare"

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June 22, 2013 9:37 PM
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Patient Engagement in 2013: How?

Graham Player P.h.D.( Health Sciences)Hugh McClungEmedtodayThe use of mobile medical apps onsmartphones and tablets is revolutionizing andreinventing the way pa
eMedToday's insight:

This is one example of patient engagement via a mobile app. 

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July 3, 2013 10:27 PM
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Medlert app connects patients with high-risk conditions to medical help

Medlert app connects patients with high-risk conditions to medical help | Hospitals: Trends in Branding and Marketing | Scoop.it
Medlert app connects patients with high-risk conditions to medical help
MedCity News
Emanuel claims the team hasn't invested in marketing, so the app has spread through word of mouth. Consumers download the iPhone and Android app, and tap the ...
eMedToday's insight:

This is kind of app which a hospital need to think about for their patient and how to market the app

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July 2, 2013 7:54 PM
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Hospitals Are Poor At Branding

In today's competitive healthcare environment, hospitals and physicians practices strive for every advantage, but few invest in the subtle but powerful strategy of brand building. In this issue of Protocol, we’ll look at four reasons branding...
eMedToday's insight:

Key point


Brand" is often defined as what people think about an organization; the public perception of a hospital or practice. Yet, according to an estimate by Chris Bevolo, author of The Marketer’s Guide to Brand Strategy, less than 20% of U.S. hospitals are guided by an active brand strategy. That’s only one-fifth of the more than 6,000 hospitals nationwide that are proactively cultivating their brand.

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July 1, 2013 10:40 PM
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Should Hospitals Have Finder A Doctor On Its Web Site

Should Hospitals Have Finder A Doctor On Its Web Site | Hospitals: Trends in Branding and Marketing | Scoop.it
CMS Administrator Marilyn Tavenner has announced Physician Compare, a website that allows patients to search information about physicians and other care providers, has been redesigned with an improved search function and new information.
eMedToday's insight:

The feature of a patient being able to find a doctor and by specialty is an important feature on every hospital web site as well as a short bio on the doctor and picture. 

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July 1, 2013 5:21 AM
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Email Segmentation: Targeted program reduces advertising costs 73%, leads to 3,000% ROI

Email Segmentation: Targeted program reduces advertising costs 73%, leads to 3,000% ROI | Hospitals: Trends in Branding and Marketing | Scoop.it
Segmenting a database and using those segmented audiences for targeted email efforts is an effective marketing strategy.
eMedToday's insight:

This article is about targeted marketing. 

 

A mobile app with push notification is the ultimate targeting tool and much much better than emalil

 

Push notification SMS has an open rate of 95%.

 

Lesson: Use targeted marketing but use a mobile app.

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June 29, 2013 8:38 PM
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Thinking Health Communication? Think Mobile.

More info at http://meta4RN.com/mobile This video explains the rationale for using SMS for health communication, and provides six examples drawn from clinica... (RT @SusannahFox: "Thinking health communication?
eMedToday's insight:

this is key for a hospital or Pharma

 

Simple video the messaage is so true

 

 

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June 29, 2013 8:19 PM
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Digital Health

Digital Health | Hospitals: Trends in Branding and Marketing | Scoop.it
The empowered e-patient (infographic) (Great visual!! I'm thinking some figures may be higher now!

Via Giuseppe Fattori
eMedToday's insight:

 

Hospitals need to understand this Massive Trend and say:

 

How do I change my marketing story to meet this trend.

 

2 must do items

 

1. Mobile web sites

2. Mobile apps

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June 28, 2013 8:18 PM
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St. John's gets new marketing director

St. John's gets new marketing director | Hospitals: Trends in Branding and Marketing | Scoop.it
St. John's gets new marketing director
Daily Democrat
St. John's Retirement Village/Stollwood Convalescent Hospital announced that Colleen Brock has joined their team as the director of philanthropy and marketing.
eMedToday's insight:

Is this the right person?

 

A key skill set required in the hospital environment is have extensive digital experience. 

 

Marketing director need to understand the internet, social media marketing, mobile app and more. Customer live on the mobile phone not in the street anymore

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June 27, 2013 7:17 PM
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New Wave Of Hospital Competition

New Wave Of Hospital Competition | Hospitals: Trends in Branding and Marketing | Scoop.it
PokitDok, which wants to turn patients into savvier consumers, raises another $4M
GigaOM
For healthcare providers, it serves as a marketing platform for potentially reaching a new group of patients.
eMedToday's insight:

This is good example of new wave of companies using the web and mobile app to reach consumers and for hospital to reach new patients

 

Launched in beta last year, the company provides a marketplace of health and wellness services spanning a range of specialties, from primary care and surgery to acupuncture and optometry.  Through the web site and mobile app, consumers can compare options and get price quotes directly from physicians, massage therapists, dentists and other specialists. For healthcare providers, it serves as a marketing platform for potentially reaching a new group of patients.

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Rescooped by eMedToday from Latest mHealth News
June 26, 2013 11:06 PM
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Storytelling Is A Big Marketing Secret!

Storytelling Is A Big Marketing Secret! | Hospitals: Trends in Branding and Marketing | Scoop.it
Join this episode of mHealth Marketer to discover WHY storytelling is the power-packed marketing tool today... and how to discover your WHY

Via Sam Stern
eMedToday's insight:

If you look at successful marketing program that win awards they all have a common element. 

 

Storytelling. So what is your hospital doing about story telling

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June 26, 2013 10:36 PM
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The Digital Lives of American Moms

The Digital Lives of American Moms | Hospitals: Trends in Branding and Marketing | Scoop.it
The Digital Lives of American Moms http://t.co/IxMgFjoSM8 via @sharethis
eMedToday's insight:

Moms drive health care decisions. Do hospitals know that and organzie their content around that fact

 

"Seeing that one of the top five websites visited by moms is WebMD means that moms are online specifically researching health information. This is great news for healthcare marketers"

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June 25, 2013 7:28 PM
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Audit of Website Content Strategy

Audit of  Website Content Strategy | Hospitals: Trends in Branding and Marketing | Scoop.it
Seattle Children's Hospital Selects Metia for Website Content Strategy Wall Street Journal SEATTLE, WA--(Marketwired - Jun 24, 2013) - Today Metia, a leading international marketing agency, announced that it has been selected to perform a thorough...
eMedToday's insight:

Not so special here other than each hospital should do a audit of its web site and detemine if it has the right content strategy

 

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June 23, 2013 7:23 PM
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10 Success Factors for an Orthopedic Center of Excellence

10 Success Factors for an Orthopedic Center of Excellence
Becker's ASC Review
Focused marketing plan.
eMedToday's insight:

One of the more crticial success factors is 

 

." Exceptional patient experience. Ms. Friesen stressed the importance of communicating to patients exactly what they will experience before, during and after their procedure. “You need to make sure patients are well-prepared,” she said. Since the families of orthopedic patients are often involved in post-surgery care, she said it is important to include them in the patient education as well."

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