Barcelona rolls out a real-time AI-powered automatic translation system to improve citizen services | Barcelona Municipal Institute of Innovation and Technology | Metaglossia: The Translation World | Scoop.it

"Barcelona rolls out a real-time AI-powered automatic translation system to improve citizen services
The pilot project will be introduced at Citizen Service Offices and Social Services to help overcome language barriers during initial administrative procedures.


05/08/2026 - 12:59 h
Barcelona City Council has launched a project based on portable devices that provide instant, two-way translation. The initiative, powered by artificial intelligence, has been designed to facilitate communication in situations where language barriers make understanding difficult. Its aim is to deliver faster, more effective and more accessible public services, promoting equal access to municipal services while strengthening social inclusion.


Greater autonomy for municipal staff


The initiative will enable municipal staff to hold immediate, two-way conversations in multiple languages, improving both accessibility and the quality of public services. It will also enhance the collection of information during initial interactions, reducing reliance on external interpreters at the early stages of communication and increasing staff autonomy when dealing with multilingual situations, ultimately streamlining administrative procedures.


Barcelona City Council emphasises that the device has been designed exclusively as a support tool for non-assessable administrative procedures and will always operate under the supervision of municipal staff. It will neither automate decision-making nor replace the role of public service professionals.


The rollout will begin in departments with the greatest exposure to multilingual environments. Within citizen services, the devices will be introduced at Citizen Service Offices and municipal information points, where they will be used to receive enquiries and collect basic information.


The technology will also be deployed across the direct intervention network of the Barcelona Municipal Institute of Social Services. This includes Social Services Centres, the Office for Social and Economic Benefits, the Social Guidance and Support Service for Homeless People, and other frontline teams operating throughout the city."
https://ajuntament.barcelona.cat/institut-innovacio-tecnologia/en/latest-news/news/barcelona-rolls-out-a-realtime-aipowered-automatic-translation-system-to-improve-citizen-services-1651839
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