Most ambulance services don’t provide BSL video relay at scene, deaf charity says – | Metaglossia: The Translation World | Scoop.it

The majority of England’s ambulance services do not provide British Sign Language (BSL) interpretation via a video relay service (VRS) at incidents, the deaf health charity SignHealth has said, following a written question in parliament on the issue last month.
Juliet Campbell, the Labour MP for Broxtowe, tabled the question to the Department of Health and Social Care asking “what steps [it] is taking to help ensure that ambulance services are able to communicate effectively with Deaf people who use British Sign Language (BSL)”.


In response, secondary care minister Karin Smyth MP said: “To facilitate clear and effective communication in emergency situations, individuals who are deaf, hard of hearing, or speech impaired can utilise tools such as the 999BSL video relay platform, which is app and web-based, to contact 999 via a BSL interpreter as well as access via emergency SMS messaging.
...
BSL is a recognised language in the UK and therefore the NHS must be able to ensure healthcare is accessible for Deaf individuals, including pre-hospitably in urgent and emergency care.


“I am pleased that the Government has confirmed that UK ambulance staff carry iPads that have video relay apps and the ability to video call with a remote BSL interpreter 24/7.


“This will ensure real-time communication is possible for Deaf individuals who need it, so they can communicate and be treated by paramedics when they need it.”


However, SignHealth said it has been told by deaf people that they are asked to hang up on 999 BSL once an ambulance has arrived, which it said leaves deaf people “without a video relay service [VRS] and no communication during treatment”.


Lucy Warnes, the charity’s chief executive, said on Tuesday: “Apart from the North East of England, most ambulance services do not provide a VRS. We want services across England to follow the North East model so that deaf people can communicate safely and confidently in an emergency.


“VRS relies on investment in infrastructure and in some areas, there is lack of 4G and 5G connectivity.


“Beyond technology, we want paramedics and first responders to have basic BSL skills. At SignHealth we run workshops to support and empower deaf people to use these lifesaving digital tools themselves, but technology alone is not the solution.”




May 5, 2026



https://liamodell.com/2026/05/05/ambulance-services-999-bsl-british-sign-language-interpreter-deaf-access-health-signhealth-juliet-campbell-karin-smyth/
#metaglossia #metaglossia_mundus