Empathy in the Workplace
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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
Curated by Edwin Rutsch
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4 Ways to Encourage Empathic Collaboration

4 Ways to Encourage Empathic Collaboration | Empathy in the Workplace | Scoop.it

Effective collaboration is fueled by empathy—an awareness of others and an ability to detect their emotions and understand their perspective. To come up with truly innovative solutions requires new ideas. And to bring new ideas to light requires seeking a diversity of perspectives and creating a welcoming space for people to share their ideas without fear of judgment.

Leaders who are skilled at empathic collaboration know that voicing an opposing opinion can be a moment of tension for a member of their team, but that those tense moments are the greatest opportunity to unearth impactful ideas. They design ways to intentionally push their people beyond their comfort zones and guide them through the process of creative problem solving by providing support—asking questions instead of calling shots—at critical steps along the way.

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(Artificial Intelligence) Empathy in Artificial Intelligence  

Artificial Empathy is a big area of study for many AI researchers in the coming years. These researchers have to understand the nuances of human emotions, understand the physical and behavior manifestations of those emotions and then develop mechanisms for the AI system to mimic those behaviors.

What kind of person will an AI System with Artificial Empathy be?

 

Jun Wu

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 The Best Defense Is A Good Offense: Changing The Strategic Mindset Of Industry 4.0

 The Best Defense Is A Good Offense: Changing The Strategic Mindset Of Industry 4.0 | Empathy in the Workplace | Scoop.it
Power Versus Empathy

Now let’s talk more about the relationship between the skills needed to be a good leader and those required to be an effective parent -- or, more specifically, how you can use your parenting experience to be a more inspiring and successful leader.

We’ll start with the distinction between “authoritarian” and “authoritative” styles. They are not the same: The root of an “authoritarian” style is power, and the root of an “authoritative” style is empathy.

When a parent or leader operates from a place of power (authoritarian approach), he or she uses discipline and threats to try to enforce compliance. This approach eliminates initiative, creativity, personal input and open communication. Also, it establishes limiting beliefs rather than enabling beliefs. As a result, it negatively impacts self-esteem, independence and effectiveness.

 

Jeremy Howick

Director of the Oxford Empathy Programme, University of Oxford

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(Empathic Leadership) How to be an empathetic leader

(Empathic Leadership) How to be an empathetic leader | Empathy in the Workplace | Scoop.it
Empathy is an important micro skill for leaders. It enables them to be open and to understand what their employees are thinking. Empathetic leaders create the conditions for employees to share their thoughts, which can be helpful for their mental health.

 

How a leader behaves toward their employees can have a positive or negative impact on their overall mental health. The employee-manager relationship is one of the most important for every employee; it directly impacts their experience in the workplace and their productivity.

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Decline in Human Empathy Creates Global Risks in the 'Age of Anger'

Decline in Human Empathy Creates Global Risks in the 'Age of Anger' | Empathy in the Workplace | Scoop.it
Technology is revolutionizing the workplace, and creating unprecedented opportunities for business and society as the physical, digital and biological worlds increasingly merge. While technological change always causes stress, the Fourth Industrial Revolution is marked by a blurring of the line between the human and the technological, according to the Global Risks Report 2019, published by the World Economic Forum in partnership with Zurich Insurance Group.

The result of this blurring has been an increase in loneliness, rising polarization and a corresponding decline in empathy. And unlike previous waves of globalization, today’s feelings of discontent aren’t just confined to displaced workers. For business leaders, the challenge is to create a corporate culture of openness and diversity that is responsive to the concerns of employees and customers.
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Empathy and Organizational Change | SAP News

Empathy and Organizational Change | SAP News | Empathy in the Workplace | Scoop.it
As SAP CEO Bill McDermott stated a couple of years ago, “Everything has to start with empathy for the end user and the experience they are getting from your company.”

Research on organizational change echoes McDermott’s observation. Across the board, business leaders acknowledge that successful transformation requires the ability to design and communicate change with empathy towards users and affected employees, partners, and suppliers, in addition to the customer.

 

Once people understand the urgency behind the shift, the more likely they are to adopt it themselves in a way that puts the business on a path to intelligent business evolution.

The faster business practices evolve, the more critical empathic thinking, design, and communication become. Developing, prioritizing, and exhibiting empathy gives everyone involved and affected a voice in how innovations are created, delivered, and established. Furthermore, users become valuable experts who pinpoint areas for improvement, opportunity, and risk that are not visible to anyone else in the company.

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An Undervalued Work Management Strategy: Listening  

An Undervalued Work Management Strategy: Listening   | Empathy in the Workplace | Scoop.it

1. Listen With Your Whole Body

In his book, Done Right, Workfront CEO Alex Shootman interviewed empathy expert Brian Carroll, who believes most leaders make the mistake of “tuning in for eighteen seconds” to what other people are saying as they look for a shortcut to a decision. His advice? Listen fully with your ears (obviously), but also with your mind (by being genuinely curious), and with your eyes (by watching for nonverbal cues and micro-expressions). You should even be “listening” in this way while you’re communicating with others. “If they don’t understand what you’re saying — or don’t like it — you’ll read it in their faces and in their posture,” Shootman writes.

2. Repeat What You Hear
3. Embrace Inquiry Over Advocacy
4. Take Ownership Over How Others Hear You
5. Try a Poll

We Hear You
“If you’re still in any doubt about the importance of empathy and listening to your team,” Shootman concludes in his book, “flip the thinking around. If you don’t care about how your team is feeling and you don’t care about what worries them — or inspires them — how can you possibly find the words to make their work matter?”

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Empathy is that powerful: Healing the Empathy Deficit Disorder - Jackie Acho and Edwin Rutsch

Empathy is that powerful: Healing the Empathy Deficit Disorder - Jackie Acho and Edwin Rutsch | Empathy in the Workplace | Scoop.it

Jackie Acho is President of The Acho Group, a strategy and leadership consulting firm. Prior to founding The Acho Group in 2005, she was a Partner in the Midwest Complex of McKinsey & Company. She has worked for technology, industrial, academic, nonprofit, and economic development clients on a variety of issues, with particular focus on growth and innovation, strategy, and leadership development for more than 18 years.  Jackie is co-author or Empathy Deficit Disorder: Healing from Our Mix-ups About Work, Home, and Sex.

The empathy deficit disorder is the result of an economic system built on the separation of work and home. This separation has devalued the most foundational form of empathy - the emotional, embodied, so-called affective empathy that is our birthright. As a result we have forgotten who we are...
 
By aligning our new external reality with our innermost humanity, co-creation offers a solution to our empathy deficit disorder and an opportunity to unite our divided world. Empathy is that powerful.

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8 steps to create empathy in the workplace

8 steps to create empathy in the workplace | Empathy in the Workplace | Scoop.it

Making Empathy Work. Literally.
The importance of empathy in business cannot be overstated. In fact, one common thread between the best places to work is a culture of compassion and understanding.

On the surface, getting more invested in your coworkers may seem fairly straightforward. Unfortunately, many of the most important aspects of empathy in the workplace are either overlooked or misunderstood. That’s why we’ve broken down the following eight skills and cornerstones of improving relationships with your coworkers.

 

  • 1. Rethink How You Listen
  • 2. Master the Art of Asking Questions
  • 3. Walk in Your Coworkers’ Shoes
    4. Avoid Making Assumptions
  • 5. Learn How to Prioritize Problems
  • 6. Don’t Keep Your Coworkers at Arm’s Length
  • 7. Remember That People Have Feelings
  • 8. Accept That Empathy Doesn’t Happen Overnight
Jose Luis Yañez's curator insight, April 23, 2019 5:44 AM
8 steps to create empathy in the workplace
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Why We Need An Empathy Revolution in Business

Increasingly, we hear stories of toxic workplaces and toxic leaders in which incivility, abusive behavior and bullying are commonplace, even among those businesses which are financially successful…

 

Definitions and History

Empathy can be defined as “an individual’s internal responses to another person’s cognitive and affective experience that is congruent with, and informs understanding of, the other’s experience.” It is also referred to as “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.”

Empathy should not be confused with sympathy, which is “a relationship or an affinity between people or things in which whatever affects one correspondingly affects the other,” or compassion which is“deep awareness of the suffering of another coupled with the wish to relieve it.”

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Torch takes $10M to teach empathy to executives

Torch takes $10M to teach empathy to executives | Empathy in the Workplace | Scoop.it
To address those, companies hire Torch to coach one or more of their executives. Torch conducts extensive 360-degree interviews with the exec, as well as their reports, employees and peers. It seeks to score them on empathy, visionary thinking, communication, conflict, management and collaboration, Torch then structures goals and improvement timelines that it tracks with follow-up interviews with the team and quantifiable metrics that can all be tracked by HR through a software dashboard.
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We can build an inclusive workplace, and it starts with empathy

We can build an inclusive workplace, and it starts with empathy | Empathy in the Workplace | Scoop.it
In business, we must recognize that we all have unconscious biases, and we must be brave enough to confront them within ourselves.

 

How then do we begin to solve this problem and foster a more inclusive environment? Empathy needs to become the guiding principle. At the same time, we must recognize that we all have unconscious biases, and we must be brave enough to confront them within ourselves.

 

For me, this is especially noticeable when traveling with my children, who are black. The interactions we encounter often vary. Much like my attempt at dinner in South Africa, these experiences have opened my eyes in ways which I may never have seen otherwise. It begs me to wonder what else I am missing.

But maybe that is the journey we are all on. We have come a long way since 1939. We have further to go.

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Peter Klein on Entrepreneurial Empathy

Peter Klein on Entrepreneurial Empathy | Empathy in the Workplace | Scoop.it
Empathy is a skill we learn from childhood. We’re taught as kids, when we say or do something that might be unkind or upsetting to another person, to “think about how they must feel”. The vernacular is to “walk in their shoes”. It’s the same essential skill we apply as entrepreneurs.

Entrepreneurs need to master the skill for an audience that might not be in their social circle and with whom they may not be familiar. You may be selling to car buyers, or cooking enthusiasts, or sports fans, or the procurement officer at a client. This kind of empathy is a little bit less natural and a little bit more learned.

It is entirely possible to learn entrepreneurial empathy and to get better at it. You can develop a process of reading and gathering data about the category or market you’re operating in, talking to actual and potential customers, conducting quantitative or qualitative surveys (like focus groups), analyzing the sentiments in social media conversations, or just talking to folks with a viewpoint. You can hire a consultant or an employee with highly developed customer empathy skills. But always, it’s your interpretation of the data that’s the key. What is motivating the customer, what is driving them, what is the feeling that’s at work?
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Leadership: Team Lead –

Leadership: Team Lead – | Empathy in the Workplace | Scoop.it
One key ability of a leader that desires to inspire others is EMPATHY. To be empathetic is to be a good listener and care genuinely.

Empathy helps you to understand and share the feelings of another person. As a good leader, you have to strive to understand and empathize with others, recognizing the fundamental human need to be accepted, loved and cared for.

This is a trait you must seek to manifest every time you are privileged to lead a group of people. As a leader, it is important to encourage the people around you to offer their opinions, ideas and insights.

They should sense that you are a good listener and that they may share with you without fear of judgment or mocking. You should also get to know individual team members.

It is your responsibility to understand where they can best serve the organization and this will help you to communicate clearly, and avoid confusion about their roles and responsibilities.

A leader must always note that there is no monopoly on the best ideas within a team or organization. Someone around you most likely has the next new idea.
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The Power of Empathic Action: In Conversation with Anita Nowak

The Power of Empathic Action: In Conversation with Anita Nowak | Empathy in the Workplace | Scoop.it
The Academia Report on Social Business 2019 was published by Yunus and You, the YY Foundation,  with the aim of promoting academic work on social business, particularly to inspire more universities to include social business in their curriculum, establish research projects or centers on the topic and support student initiatives to launch social businesses. The Report is dedicated to promoting Nobel Peace Prize Laureate Prof. Muhammad Yunus’ life work, and was edited by Studio Nima.

The following is an excerpt from an interview with Dr. Anita Nowak, an empathy expert, author and social impact coach. She also teaches Leadership and Social Entrepreneurship & Innovation at McGill University, where she was awarded Professor of the Year by the Desautels Management Undergraduate Society in 2014. In the interview Nowak discusses the power of “Empathic Action” – an idea that informs all her teaching, writing, coaching, consulting and public speaking.
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Take 5: Cultivating empathy in the workplace

Take 5: Cultivating empathy in the workplace | Empathy in the Workplace | Scoop.it

1. Empathy in the Workplace Begins at the Top

One way to make sure the whole office benefits from a culture of empathy is to make sure that the senior leadership team practices what they preach.

Brooke Vuckovic, an adjunct professor of leadership at Kellogg, suggests that one of the best ways to for leaders to strengthen their empathy is to use open-ended probes (for example, “Tell me more about that” or “Help me understand”) to ensure that they understand an employee’s point of view completely.

2. Beware the Empathy Gap...

3. Really, Beware the Empathy Gap!...

4. Different People Empathize Differently...

5. Be Empathetic—but Also Be Fair...

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(Empathic Leadership) Mimicry: Use it to Become a Better Leader

(Empathic Leadership) Mimicry: Use it to Become a Better Leader | Empathy in the Workplace | Scoop.it
1. Practice empathy and active listening

One of the risks with mimicry is that when inauthentically applied, it can appear condescending and actually harm a relationship. We have all seen this with over-zealous sales reps who demonstrate an almost creepy level of enthusiasm and interest in everything you say, do, and observe. It just comes across as fake.

Empathy is a key component in building human relationships When we say people are “down to earth”, it is usually that they demonstrate empathy with the social dynamics of the other person, particularly if they are members of a different social group.
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(Empathic Leadership) Melinda Gates: "I talk about empathic leadership" 

(Empathic Leadership) Melinda Gates: "I talk about empathic leadership"  | Empathy in the Workplace | Scoop.it

Shontell: There are two things that you talked about in your book, feelings that a leader should have. One is empathy and one is actually love. One of the topics people don't like to talk about is love. But you call it the greatest agent for change in the world. Yet you never hear politicians talk about it. You never hear s boss is talking about it. Should we bring love into the workplace and into management?


Gates: I talk about empathic leadership, and I believe in being compassionate to everybody around you.

... But the more we let everybody be themselves, the more we will have empathic leadership. And to me that ultimately is when you reach out and connect with somebody over their humanity that ultimately is love, whether you name it or not.

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Embracing Diversity: What Leaders Can Do to Combat Loneliness and Increase Empathy

Embracing Diversity: What Leaders Can Do to Combat Loneliness and Increase Empathy | Empathy in the Workplace | Scoop.it

If organizations don’t embrace diversity in the workplace, they miss an opportunity to improve employee engagement and well-being.

In our 2019 State of Workplace Empathy Study, nearly a quarter of respondents (24%) said there wasn’t a true sense of belonging at their workplace, and approximately the same number (22%) reported they cannot bring their authentic selves to work. Feeling like you don’t belong at the place you spend so much of your waking hours is difficult and troubling, and this can lead to disengagement and loneliness.

 

So, how can we as leaders address these issues of disconnection and a lack of engagement? The answer is empathy— and when organizations embrace the diversity of today’s workforce, it creates an empathetic work environment and improves business outcomes.

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Embracing Diversity: What Leaders Can Do to Combat Loneliness and Increase Empathy

Embracing Diversity: What Leaders Can Do to Combat Loneliness and Increase Empathy | Empathy in the Workplace | Scoop.it

If organizations don’t embrace diversity in the workplace, they miss an opportunity to improve employee engagement and well-being.

In our 2019 State of Workplace Empathy Study, nearly a quarter of respondents (24%) said there wasn’t a true sense of belonging at their workplace, and approximately the same number (22%) reported they cannot bring their authentic selves to work. Feeling like you don’t belong at the place you spend so much of your waking hours is difficult and troubling, and this can lead to disengagement and loneliness.

 

So, how can we as leaders address these issues of disconnection and a lack of engagement? The answer is empathy— and when organizations embrace the diversity of today’s workforce, it creates an empathetic work environment and improves business outcomes.

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Putting Empathy into Business and Artificial Intelligence: Minter Dial and Edwin Rutsch

Putting Empathy into Business and Artificial Intelligence: Minter Dial and Edwin Rutsch | Empathy in the Workplace | Scoop.it

Minter Dial is a thought-leader, author, consultant and professional speaker. He is president and founder of Digitalproof Consultancy, a strategic firm providing digital and brand consulting to clients including Kering Group, Samsung, Google and L'Oreial.  Minter is author of, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence. The objective of this book is to explore ways to increase empathy in business and machines.

For business, empathy may be the biggest untapped lever for productivity, customer fidelity and long-term profitability!

Here are five of the best ways to strengthen your empathy muscle and abilities:

1. Listen. Practice active listening, by reformulating what you hear out loud...
2. Explore Differences....
3. Read Fiction...
4. Do Mindfulness...
5. Know Why....

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(Empathic Leadership) How To Lead with Empathy (and When Not To)

(Empathic Leadership) How To Lead with Empathy (and When Not To) | Empathy in the Workplace | Scoop.it
"Empathy," writes philosophy professor Jesse Prinz, "is not a major player when it comes to moral motivation."

David Brooks, who cites Prinz in a recent column in The New York Times, adds, "Empathy makes you more aware of other people's suffering, but it's not clear it actually motivates you to take moral action or prevents you from taking immoral action."

Empathy in leaders, however, can be problematic. Those who must make decisions about the fates of others must not dwell on the personal implications.

For example, managers who feel high degrees of empathy can have a tough time making people decisions about whom to promote and especially about whom to demote or dismiss. They allow the effect those decisions will have on the lives of those who do not get promoted or those who are terminated impact them. "Good guy" managers are especially vulnerable to manipulation by those who seek favor and know how to play the empathy card so the manager will take it easy on them.
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Torch takes $10M to teach empathy to executives

Torch takes $10M to teach empathy to executives | Empathy in the Workplace | Scoop.it
“Essentially we’re trying to help that person develop the capacity to be a more loving human being in the workplace,” Yarbrough explains. That’s crucial in the age of “hustle porn,” where everyone tries to pretend they’re working all the time and constantly “crushing it.” That can leave leaders facing challenges feeling alone and unworthy. Torch wants to provide a private place to reach out for a helping hand or shoulder to cry on.
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2019 State of Workplace Empathy | Executive Summary | Businessolver

2019 State of Workplace Empathy | Executive Summary | Businessolver | Empathy in the Workplace | Scoop.it
Executive Summary
2019 State of Workplace Empathy
Empathy matters now more than ever and, without it, you're falling behind.


CEOs, HR pros, and employees all agree that empathy is a driver of business success.
But, while some organizations are moving the needle, others are struggling to connect the dots and reap the rewards of workplace empathy.

Read the executive summary for high-level insights about the findings of our fourth annual empathy study, including: 

Where an "Empathy Gap" exists between CEOs and employees
How empathy provides a solid foundation for employee loyalty and retention


The important link between empathy and employee well-being
What benefits and policies CEOs, HR pros, and employees feel are most empathetic

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(Empathic Leadership) Jacinda Ardern: 'It takes strength to be an empathetic leader' - 

Jacinda Ardern: 'It takes strength to be an empathetic leader' -

New Zealand's prime minister Jacinda Ardern is known for being open and likeable - but critics say that makes her a weak leader. She tells the BBC how she's trying to chart a different path.

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