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Scooped by
Linda Holroyd
December 15, 2014 5:06 PM
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Most of us can name all the things we don’t like about ourselves. And we’ve probably also gotten feedback on “areas for improvement” (which usually feels a lot like outright criticism). The result? We work on overcoming our weaknesses instead of playing to our strengths. What would happen if we reversed that pattern? And acknowledged our strength by asking ourselves the following: What are you a natural at? What comes easily to you that others struggle with? Find and leverage that ability. What does reflection tell you? Spend time in reflection, then make a list of the five things you consistently get great feedback on. What makes you feel good? Unlike working on what we need to improve, which drains our energy, working from strength makes us happy. Think about the things you do that make you happy. What should you focus on? You can reach your highest potential by focusing on what you do best. Don’t spend all your time working on what you are not; build on what you already are. Why play to your strengths? Our strengths are gifts that were meant to be used—and when they are, you will find your greatest happiness. When you can play to your strength you can be more focused and more engaged. You’ll feel good because you’re growing and developing, and you’ll find higher levels of innovation and creativity. So lets try instead of focusing too much on our weakness, instead lets learn to maximize our strength and forge forward with great confidence. Great leaders know they can accomplish more by concentrating on their strengths—rather than always correcting their weakness.
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Scooped by
Linda Holroyd
December 9, 2014 4:47 PM
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I read as much as I can, and most of the time, I read business books. Actually, I usually listen to them as audio books on Audible. Between a fairly long commute and long runs training for a marathon earlier this year, I had a lot of time to finish a lot of books — and I thought I’d share the best, the Top 14 business books I’ve read in 2014 (and yes I do realize a few of these came out earlier). The Hard Thing About Hard Things — Ben Horowitz The single best book I’ve read on being a CEO, especially the part about building things and getting through tough times; 90% of the insights and stories are pure gold. The Innovators—Walter Isaacson The history and the connections of technology and computers, from the 1800’s to the first computers that emerged around World War II to the PC and the Internet. Exceptionally well-told. Zero to One — Peter Thiel with Blake Masters If you want a book to challenge you to think bigger than you thought you possibly could, Zero to One delivers. Traction, A Startup Guide to Getting Customers — Gabriel Weinberg & Justin Mares A very thorough and understandable overview of the key areas that drive a startups’s success, from marketing to PR to sales and business development. (I was one of the industry execs interviewed for that last section and talked about what we did with BD atdel.icio.us and Half.com.) How To Get Rich — Felix Dennis Felix died this year and was wildly eccentric on many levels, but here he humorously tells his version of the the truth about building, spending and saving money, perhaps as honestly as its ever been told by anyone with that degree of wealth. Thinking Fast and Slow — Daniel Kahneman Unpacks how we make decisions and why, and the types of mistakes we often make. This book had a big impact on how we make investment decisions at First Round. Future Babble — Dan Gardner An excellent history and reminder of how badly we forecast the future, especially the “experts.” Jony Ive — Leander Kahney An unauthorized biography that did an exceptional job of talking about the design influences and history of Apple and Jony Ive. If you’re interested in design, you have to read it. The Everything Store — Brad Stone An unauthorized history of Amazon, this drew some fire from the Bezos family. It follows one of the best companies in the world. If you read and understand it, nothing Amazon does today or in the future will surprise you. Startup Life — Brad Feld & Amy Batchelor The best book I’ve ever read on the personal side of startups and business, especially when one partner is “in the business” and one isn’t. Brad is always thoughtful and always brutally honest. Flash Boys — Michael Lewis Lewis is my favorite author overall, and his most recent book about flash trading in financial markets is well-told. It got me wondering if similar things are happening in online advertising. The Lean Startup — Eric Ries Yes, I’m late to the game here, but it’s really worth reading. Marc Andreessen says this is one of 3 books every startup CEO should read (along with The Hard Things and Zero to One). Without Their Permission — Alexis Ohanian A fun read, this is the one book I’d give to young people today to show them the right attitude to bring into work and startup life. Predictable Revenue — Aaron Ross I heard about this one from several of the companies I work with. It’s an excellent primer on SAAS selling strategies and mindsets.
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Scooped by
Linda Holroyd
November 25, 2014 4:18 PM
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Barbara Kellerman has written about leaders (good and bad) and followers, but in Hard Times she turns her attention to the often overlooked context in which we lead. Leaders followers, and context form a system of leadership.
“More than ever,” writes Kellerman, “it is better—better in practice and better in theory—to focus less on the leader and more on the leadership system.” It is difficult to navigate or change systems without understanding the underlying context they exist in. We diminish our capacity to lead when we don’t consider all aspects of leadership. Hard Times is about context. It’s not about looking in but looking out. Everywhere leaders are finding it difficult to lead without using or threatening to use force because everywhere followers are making their lives difficult—and because everywhere context is both a cause and an effect of this power dynamic. So this book is about what leaders need to know to develop contextual expertise. Her extensive examination considers twenty-four different ways the context in which we lead shapes leadership now—in the United States—in the second decade of the twenty-first century. However, much of what she discusses is global because it is human.
Tackling America’s historical background, she writes, “When the history of a country leaves a legacy that renders its citizens virtually allergic to authority, leadership is more difficult.” The capacity to persuade is more important than the capacity to control.
In examining religion, economics, organizations, law, business, technology, and media, the common thread is the diminishment of the leader. Leaders of the twenty-first-century “are likely to have less power, authority, and influence” than leaders of the twentieth-century making things “more complex and complicated than simpler and easier.”
Other contextual issues like money as influence, the anxiety of innovation, the competitive need to be first, class distinctions, cultural pressures, divisiveness, special interest groups, environmental issues, and risk management, have all intensified. These all serve to undermine leadership confidence and put us off-balance.
Risk management is not something that we generally like to spend our time thinking about. And unfortunately, some risk management platitudes only serve to put us asleep—only to wake up when a real risk comes along and we are ill prepared to deal with it. We need to develop “risk management based not on what we know, or think we know, but on what we do not know.”
Leaders and followers have changed in profound ways too. In general, says Kellerman, all this adds up to the fact that leaders are getting weaker. Leaders may not have less influence but they do have less power. Titles mean less and “status means less, which means that their ability to lead has lessened as well.”As Kellerman, Moisés Naím and others have argued, power is “undergoing a historic and world-changing transformation. Big players are increasingly being challenged by newer and smaller ones, and those who have power are more constrained in the way they can use it.”
While I think this has always been and will continue to be an underlying truth on a micro level, we may very well see a backlash on this trend at the macro level. Time will tell. The most obvious reason leaders have been enfeebled are first, changes in culture that entitled and embolden subordinates to demean and diminish their putative superiors, and second, changes in technology that enable ordinary people to obtain information, engage in self-expression, and make interpersonal connections in ways and to degrees that historically are unprecedented. Increasingly, unable to rely on power and authority, on a more general level leaders are having to become what true leadership is about: influence. Exercising influence is what leaders should have been doing (and should have been trained to do) instead on relying on position and power because they could get away with it. Leaders “are more dependent than they ever were on their capacity to exercise influence.”
As leaders we need to keep focused not just on the leader and the followers but on the context in which they interact. “Leading has become a high-wire act that only the most skilled are able to perform successfully over a protracted period of time.”
We leaders and followers (and we are all both) have both allowed our standards (character) to drop. If we are to become leaders and followers that work together for the common good, we need to start talking about what we should do not what we can do. The goal is not getting what we want, but getting what is best. That requires more than knee–jerk opinions and more thoughtful consideration.
Kellerman’s insight at the end of the book is worth repeating because it says so much: “Leadership is not a profession.” Amen.
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Scooped by
Linda Holroyd
November 24, 2014 11:34 AM
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Careers rarely follow a smooth, linear trajectory. If you’re experiencing a stalled or faltering career — and most of us do at some point or another — take a good look in the mirror. Are you guilty of exhibiting any of these common behaviors? These ten career-killing pitfalls can mean the difference between an upward ride and a downward spiral at work. If you recognize your own behaviors here, make it your mission to change them — before you have to. In time, you’re likely to see your career move from a stall to a soar.
- Misfiring on performance or values — Overcommitting and under-delivering.
- Resistance to change — Failing to embrace new ideas.
- Being a Problem Identifier vs a Problem Solver.
- Winning over your boss but not your business peer group.
- Always worrying about your next career move versus focusing on the present.
- Running for office – it’s totally transparent to everyone but you!
- Self-importance — exhibiting a humorless, rigid attitude.
- Lacking the courage and conviction to push back on the system.
- Forgetting to develop your own succession plan for when you get promoted.
- Complacency — you’ve stopped growing.
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Scooped by
Linda Holroyd
November 18, 2014 11:28 AM
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Do you have Moxie? Leaders with moxie are leaders that have what it takes to lead others in tough circumstances. They are tough on the outside but soft on the inside. When knocked down they know how to get back up and they can bring others with them because they are likeable. John Baldoni, author of MOXIE, says that “Leadership post-crash is not really any different from leadership pre-crash, except for one thing: resilience.” Leaders with moxie have four key attributes:
Fire. They have a passion for what they do and have a need to make a positive difference in the lives of others.
Drive. They have ambition and want others to share in it.
Resilience. They have known defeat and it doesn’t scare them. They know how to pick themselves up after a fall.
Street Smarts. They know how the world works and what makes people tick.
Baldoni breaks moxie down into five characteristics that you can practice and develop to be a leader that demonstrates moxie. Each characteristic is brought to life through the examples of leaders who have demonstrated it in their own life and leadership.
The first is Mindfulness. “A mindful leader knows the situation as well as his capabilities and those of the people around him.” aware if his situation but at the same time focused on what could be done to improve it. Mindfulness “prepares leaders to focus on the present as well as prepare for the future”— to be aware of your situation but at the same time focused on what could be done to improve it.
Second is Opportunity. “An opportunistic leader looks for ways to make things better. She is motivated by a desire to make a positive difference.” That means a willingness to see beyond the immediate problem and see the possibilities over the horizon.
Third is X-Factor. “A leader with the X-Factor has what we call ‘the right stuff of leadership.’ She radiates character and uses her ambition to focus on the right goals. She has the persevering spirit that radiates resolve. Leaders with the X-Factor are humble, and their humility attracts others to them.” The X-Factor is those things that allow you to do what you do well: character, beliefs and talent. These can all be examined and improved. In addition, look for opportunities to improve through more training and consider taking on responsibilities that stretch you.
Fourth is Innovation. “An innovative leader knows that life is not lived in a linear fashion. Sometimes you need to take risks. That means thinking differently, doing differently, and rewarding others who do the same.” Leaders with moxie aren’t content with the status quo. They are tuned to the future. A “forward-themed outlook is not merely one of observation, it is one of application….That gives rise to innovation.”
Fifth is Engagement. “Persons with moxie seek to engage with the wider community around them. They are focused on making a positive difference in their teams and in their organizations.” Leaders must work through others. “Engagement is an essential part of extending the leadership self in order to make a positive difference.”
All of us can demonstrate moxie when the going gets tough. Preparing and developing yourself now sets you up to make better decisions when you do get knocked down.
Moxie is full of great stories and examples making it immediately relatable and practical. It is structured so that you can thoughtfully and tactically look at each of these areas to see where you can better prepare yourself. Baldoni also provides an appendix that works as a handbook to guide you in this. Questions, examples, additional thoughts and action steps help you access where you are at and what you might need to do next.
Moxie is not just about your work life, it also impacts every other aspect of your life and positively influences the lives of those you touch.
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Scooped by
Linda Holroyd
November 6, 2014 5:17 PM
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“Loose Lips Sink Ships” was plastered on posters during World War II to remind citizens to stay quiet about secure matters. Good advice. Though, in business loose LOOPS can cause profits to sink and customers to jump ship. Every interaction a customer has with your company opens a loop – a complaint, for example, needs to be followed through to resolution and followed up to improve future interactions. When loops are left loose, you lose opportunities to keep customer relationships strong and service scores high. What can you do to close every loop? Here are some real world examples:
Bed Bath & Beyond – A Retail Store Closes the Loop with Telephone Support: I phoned the customer service line for Bed Bath & Beyond with a question. The call volume was high, and it appeared I’d be on hold for a while – that’s the kind of loose loop that feels like a noose around my neck, tethering me to the phone. Instead, an automated voice gave me the choice to press a button, leave my name, and have my call returned when the next available assistant was free. I gave it a try. About four minutes later, my phone rang. Easy-peasy! If the loop was left loose, I’d have been agitated being stuck on hold so long, making it harder for the company to create a positive impression.
Nameless Large Chain Grocery Store – Leaves Their Loop Wide Open: I stepped up to the self-checkout at a local grocery store, and noticed a bag full of sweet peppers forgotten by the woman who checked out before me. I spotted her heading toward the exit doors, grabbed her bag and sprinted in her direction. As I neared a grocery clerk, I handed the bag over and said, “This belongs to that woman in the ponytail.”
It made more sense for him to run after her, so I could return to the checkout, and the line of people waiting behind me. I was wrong. Instead of running after her, he and his coworker chuckled as they watched her exit the building. This loop was so loose it circled the entire corporate culture.
It may seem like the problem was with the two young minimum wage employees who didn't seem to care. But who, if anyone, was mentoring them and holding them accountable to service standards? A closer look at leadership, hiring practices, and training is likely to hold the answers.
It’s a company culture conversation. Low prices and a convenient location may cause customers to tolerate inconsistent service, but it doesn't override the need for higher service standards. Today's customers don't tolerate ongoing poor service. They're more likely to find and use alternative options, and bring their friends and family with them.
The Loop Masters - Learn from the Top Five 2014 Customer Service Hall of Fame Companies: This year, the top five hall of fame companies for customer service are Amazon.com, Hilton, Marriott, Chick-Fil-A and American Express. So says research survey group Zogby Analytics and 24/7 Wall St., who collaborated on the poll and study. These top five companies focus extensively on hospitality and training. They take a strategic approach to service, putting systems in place to identify customer touch points, anticipate potential breakdowns, and find solutions before problems even happen. These companies set the bar on service, and offer every company an example of what the words “service excellence” truly mean.
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Scooped by
Linda Holroyd
November 3, 2014 2:06 PM
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All great leaders have a personal philosophy: a broad view of the human condition that informs every decision they make and their relationship with the organization and people they lead. Your philosophy is what allows you as a leader to access the kind of deeper, broader insights that result in extraordinary achievements. It is what sets you apart from those who simply "run" companies. To develop and articulate a sound corporate vision--and then follow through on it--you must develop an inner clarity, a ripened personal perspective.
The Ten Golden Rules of Leadership explores thought-provoking ideas from Aristotle, Heraclitus, Sophocles, Hesiod, and other classical thinkers, and introduces essential leadership truths, including:
Live life by a higher code • Do not waste energy on things you cannot change • Understand that character is destiny • Always evaluate information with a critical eye • Never underestimate the power of personal integrity
The book shows you how to apply each idea to the challenges of the modern workplace and combine it with what you discover about yourself as you delve into your own strengths and weaknesses. You'll develop your own ability to see The Big Picture, connect with members of your organization, foster a meaningful and productive work environment, and steer your corporate ship through any challenge.
Skills and experience might land you a leadership position . . . but they don't make you a true leader. This unique and enlightening guide arms you with eye-opening leadership principles that have stood the test of time.
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Scooped by
Linda Holroyd
October 28, 2014 12:29 PM
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25 current billionaires received their bachelor's degrees at Penn, the most of any school on Wealth-X's list. The only other colleges to produce similar numbers were Harvard University — with 22 undergrad alum billionaires — and Yale University — with 20. Although UPenn is home to the Wharton School, which is considered to be a top business school for both undergraduate and graduate students, Wealth-X president David Friedman told Business Insider that the school's powerhouse reputation doesn't have a huge impact on its ultra-wealthy alumni base. "On the surface I think that's a contributing factor, but it's definitely not a core driver" of UPenn's high number of billionaires, Friedman said. Rather, Friedman noted, UPenn's billionaires represent successes in an array of fields, which suggests that the university isn't focused entirely on channeling students into financial services or technology. To this point, Friedman mentioned three billionaires who got their undergraduate degrees at UPenn — Tory Burch, Elon Musk, and Steven Cohen — who made their money in fashion, technology, and finance, respectively. Other UPenn billionaires include Donald Trump, Charles Butt, Jon Huntsman Sr., Ronald Perelman, George Lindemann, and Leonard Lauder. Whatever you attend school, Friedman emphasized the importance of actually finishing college and getting a bachelor's degree. "There's this myth that if you want to be a tech billionaire, you drop out of school," Friedman said. "This kind of dismantles that myth. It's about people, relationships, networks." Additionally, Friedman highlighted something that he believes is not being discussed enough on college campuses — encouraging students to take a risk and fail. "Most entrepreneurs have failed multiple times ... I think it's a very critical element, because emotional endurance is one of the most critical attributes for entrepreneurs," Friedman said. Here are the 20 universities with the most billionaire undergraduate alumni and how many alumni they have, via Wealth-X: 1. University of Pennsylvania — 25 2. Harvard University — 22 3. Yale University — 20 4. University of Southern California — 16 5. Cornell University — 14 5. Princeton University — 14 5. Stanford University — 14 8. University of California, Berkeley — 12 8. University of Mumbai (India) — 12 10. London School of Economics (United Kingdom) — 11 10. Lomonosov Moscow State University (Russia) — 11 12. Dartmouth College — 10 12. University of Michigan — 10 12. University of Texas — 10 15. Duke University — 9 15. New York University — 9 17. Brown University — 8 17. Columbia University — 8 19. Massachusetts Institute of Technology — 7 20. Eth Zurich (Switzerland) — 6
Read more: http://www.businessinsider.com/why-upenn-produces-so-many-billionaires-2014-10#ixzz3HSRaZqNL
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Scooped by
Linda Holroyd
October 27, 2014 1:56 PM
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Which came first the chicken or the egg? To be or not to be? Nature versus Nurture?
Can we finally put this age old argument to rest and come to a conclusion.
Leadership: “Exercising of influence over others on behalf of the leader's purposes, aims or goals. “
Leaders are born not made:
Great Man theory and Trait theories believe that people inherit certain qualities and traits that make them better suited to leadership.
To suggest that leaders do not enter the world with extraordinary endowment is to imply that people enter the world with equal abilities, with equal talents.” (Thomas Carlyle 1840)
There are certain inborn characteristics that predispose people to be and become leaders. There is a significant difference between “learning a skill” and mastering one, in the same way that others are born with amazing musical gifts or athletic talents. They will excel naturally in these areas but others would be like a fish out of water and may struggle to get to the same point.
Born (natural) Leaders are different to made (artificial leaders). All remarkable leaders have great history behind them. They were leaders from the onset of their journey.
If leaders were solely born what is the point of the rest of us studying leadership or management?
Birth is a natural process and the notion to associate leadership with it is arguable.
Leaders are made not born: Behavioral Theories believe that people can become leaders through the process of teaching, learning and observation. Leadership is a set of skills that can be learned by training, perception, practice and experience over time. Leadership learning is lifetime activity. Good leaders seek out development opportunities that will help them learn new skills.
The military embraces this doctrine which is evident through its leadership training programme.
Can enrolling for a programme on management and leadership makes someone a leader upon completion? Can Charisma, Influence,Integrity and the ability Inspire be taught? Will the granting of a certificate and a few letters after one’s name make them a leader?
Soft skills can be explained, but not implanted. The ability to share your vision takes more than a sophisticated PowerPoint presentation and some crisp words on a bunch of 4x6 cards.
Leadership can be learned by anyone with the basics. But an awful lot of leadership cannot be taught. Some do well but others find themselves poorly equipped rendering mediocre results.
The Verdict:
Leadership is an art rather than a science. It is a set of innate traits, refined and perfected over time with education, training and experience.
There is also an aspect of being in the right place in the right time. You may be a leader but also a matter of whether or not you are in the position within which your talents can shine forth.
The discussion about leadership also needs to identify the location as well as the environment. Are we speaking about these major performers (born or made) in a small organization, in an industry, in a society, in a country or in the world?
If the fear of leading overrides the willingness to take on the responsibilities then one is a follower. Not everyone can be a leader just like not everyone can become a good actor. Some people will never have that aspect in them while others have the latent ability and thus can be taught how to lead. All the books, classes education and training cannot turn a follower into a leader.
To be a leader in a structured environment, one needs some formal training. Most people can learn to manage well, start a business, lead a project team since good management is based on rules - rules that can be learned and mastered.
Leadership is often a Choice. A leader is a person who comes forward to take the challenge. If a leader rises up from the multitude, then that person was already a leader to begin with. Should someone have all the best training, nurturing and opportunities, but would rather be hidden in the crowd, an unwilling participant...not a leader.
Leadership styles varies with maturity, followers and situations.
In the GLOBE research across 60 countries leader attributes conclusions were thus: “Integrity; charisma, inspirational, visionary, encouraging, positive, confidence builder, dynamic, foresight, effective team building, communicating, coordinating, decisive, intelligent, and win-win problem solver,” These attributes are a combination of personality, character, skill, communicative ability, and emotional intelligence. Therefore a leader is born, developed, skilled in communications, and cultivated through life experiences.
The best estimates offered by research is that leadership is about one-third born and two-thirds made.
It all depends on how one defines leadership. It is possible for either. Depending on how you define leadership everyone can lead and be a leader.
Perhaps we should seek to quantify leaders rather than qualify.
Remarkable Leaders would include the likes of Nelson Mandela, Mahatma Ghandi, Martin Luther King Jr, Aung San Suu Kyi…etc. Individuals that seek neither wealth nor fame, selfless, loved justice, passionate about people and worked for the greater good of others.
In studying leadership, the theories can be overwhelming. It is evident you cannot really support a side and negate the other. Although there are thousands of books, decade’s worth of well documented studies, the debate can go on forever without converging to a logical conclusion.
That’s why I would like to share a true story. Well, my story.
My Story:
From the time I was little, all the elderly villagers (who have long past) would tell my mother “This child is different”. I was always focused and driven and had a passion and desire to lead. I was not born with a golden spoon or a silver spoon or any other spoon for that matter. Things were extremely tough growing up. I am actually the only one in all my relatives to have attained undergraduate education. My mother is now taking literacy classes, and I am so proud of her.
I remember two moments quite vividly from my early childhood. The first was having a conversation with my mother when I was around 5 years and telling her I wanted to go to school. But at that time she could not afford to send me. The second was playing marbles around 7 or 8 years with a neighbour and hearing his mother whispering to him “Why are you playing with Brigette. She is so serious” I was just persistent and well competitive.
Whilst most of the people in my community accepted being a victim of circumstances and floated downstream, I instinctively paddled upstream against the prevailing currents. Was it hard? “Yes”. Was it lonely? “Yes”. Did I get depressed? “Yes”. Yet, I was compelled to keep moving forward. Thank God!
I believe there must be some deep rooted spark if not an intense fire within. Are leaders born OR made? I beg to differ and shift the gauge to read both. Leaders are both born and made.
The Pareto principle 80:20 (80% is made and 20% is born) whilst past research suggests that leadership is 30 percent genetic and 70 percent a result of lessons learned. As to how the percentage is divided between both born and made, I think it is subject to individual circumstances.
What is your experience?
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Scooped by
Linda Holroyd
October 23, 2014 12:26 PM
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Why Great Leaders Are Made, Not Born BY WILL YAKOWICZ Stewart Friedman, author of the book Leading the Life You Want, explains the skills you need to harness to become an effective leader.
The debate over whether great leaders are made or born has gone on for ages. Stewart Friedman, the founding director of the Wharton Work/Life Integration Project, says he has the definitive answer.
In his newest book, Leading the Life You Want, Friedman explores the skills you need to be a leader, how to develop them, and how to devote your life to your work without losing everything that's important to you. His research has led him to conclude that people are not born to be great leaders.
"One of the myths that I am trying to bust ... is that you are born with this capacity to be great. Not true. It is a matter of, yes, skill. There is a lot of luck. But there is also persistence, discipline, passion, and courage to pursue that which is most important to you and to the people around you," Friedman tells Jeffrey Klein, executive director of the Wharton Leadership Program, in an interview for the business school's blog Knowledge@Wharton.
Friedman profiles luminaries including Michelle Obama, Bruce Springsteen, and Sheryl Sandberg in his book and shows how they gradually became leaders. He shows the skills they exercised and how they integrate different parts of their lives.
Friedman says he chose subjects who possess what he calls the three principles of total leadership: "Being real, acting with authenticity, and knowing your values and vision; being whole, respecting the whole person, and knowing there are different parts of your work, community, and personal lives that affect each other; and being innovative, constantly learning, and experimenting in new ways to get things done."
When it comes down leading the life you want, Friedman says you first must "discover what is uniquely you." You need to harness your passions, interests, and skills and make them valuable for other people.
Below, check out how Michelle Obama leverages the three principles of leadership--being real, being whole, and being innovative--without letting her responsibilities control her life.
Align values and actions
The first skill our first lady displays is "her capacity to align her actions with her values," Friedman writes. Obama asks herself on a regular basis, "If what you are doing does not bring you joy every single day, what is the point?" Friedman says the question is a good exercise to figure out if you're leading the life that you want. This question is followed by action--you need to figure out what matters most to you and pivot, change your focus, or go in the other direction if necessary.
Manage life's boundaries
The second skill Obama exhibits is "managing boundaries intelligently," Friedman writes. As the first lady, she is a political leader, a wife, and a mother to two young daughters. All of these roles are in the public eye, but they're also private, personal responsibilities. To integrate her work and life successfully, Friedman says, Obama uses boundaries that keep space between different parts of her life. "Even under the white-hot scrutiny of the entire world, [she was able] to figure out, how am I going to bring the different parts of my life together in a way that works not just for me, but for my children," he says.
Friedman explains that every leader needs to practice keeping up their boundaries--some that are impermeable and others that are porous. The impermeable ones are erected during times of focus, when you say, "I can't do anything else, and this is the only thing I am going to do right now." The permeable boundaries are used in times when you need to "allow different parts of your life to come together in ways that are mutually enriching," he says.
Embrace change
Obama's third skill is how she can "embrace change courageously," Friedman says. Every leader needs to learn how to accept and adapt to changes. "This is a woman who has made some really difficult decisions to try new things that put her in a zone that was anything but comfortable, in pursuit of her core values and living them in a way that she learned from her father," he says.
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Scooped by
Linda Holroyd
October 22, 2014 6:47 PM
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Isaac Asimov Mulls “How Do People Get New Ideas?”
Note from Arthur Obermayer, friend of the author:
In 1959, I worked as a scientist at Allied Research Associates in Boston. The company was an MIT spinoff that originally focused on the effects of nuclear weapons on aircraft structures. The company received a contract with the acronym GLIPAR (Guide Line Identification Program for Antimissile Research) from the Advanced Research Projects Agency to elicit the most creative approaches possible for a ballistic missile defense system. The government recognized that no matter how much was spent on improving and expanding current technology, it would remain inadequate. They wanted us and a few other contractors to think “out of the box.”
When I first became involved in the project, I suggested that Isaac Asimov, who was a good friend of mine, would be an appropriate person to participate. He expressed his willingness and came to a few meetings. He eventually decided not to continue, because he did not want to have access to any secret classified information; it would limit his freedom of expression. Before he left, however, he wrote this essay on creativity as his single formal input. This essay was never published or used beyond our small group. When I recently rediscovered it while cleaning out some old files, I recognized that its contents are as broadly relevant today as when he wrote it. It describes not only the creative process and the nature of creative people but also the kind of environment that promotes creativity.
ON CREATIVITY
How do people get new ideas?
Presumably, the process of creativity, whatever it is, is essentially the same in all its branches and varieties, so that the evolution of a new art form, a new gadget, a new scientific principle, all involve common factors. We are most interested in the “creation” of a new scientific principle or a new application of an old one, but we can be general here.
One way of investigating the problem is to consider the great ideas of the past and see just how they were generated. Unfortunately, the method of generation is never clear even to the “generators” themselves.
But what if the same earth-shaking idea occurred to two men, simultaneously and independently? Perhaps, the common factors involved would be illuminating. Consider the theory of evolution by natural selection, independently created by Charles Darwin and Alfred Wallace.
There is a great deal in common there. Both traveled to far places, observing strange species of plants and animals and the manner in which they varied from place to place. Both were keenly interested in finding an explanation for this, and both failed until each happened to read Malthus’s “Essay on Population.”
Both then saw how the notion of overpopulation and weeding out (which Malthus had applied to human beings) would fit into the doctrine of evolution by natural selection (if applied to species generally).
Obviously, then, what is needed is not only people with a good background in a particular field, but also people capable of making a connection between item 1 and item 2 which might not ordinarily seem connected.
Undoubtedly in the first half of the 19th century, a great many naturalists had studied the manner in which species were differentiated among themselves. A great many people had read Malthus. Perhaps some both studied species and read Malthus. But what you needed was someone who studied species, read Malthus, and had the ability to make a cross-connection.
That is the crucial point that is the rare characteristic that must be found. Once the cross-connection is made, it becomes obvious. Thomas H. Huxley is supposed to have exclaimed after reading On the Origin of Species, “How stupid of me not to have thought of this.”
But why didn’t he think of it? The history of human thought would make it seem that there is difficulty in thinking of an idea even when all the facts are on the table. Making the cross-connection requires a certain daring. It must, for any cross-connection that does not require daring is performed at once by many and develops not as a “new idea,” but as a mere “corollary of an old idea.”
It is only afterward that a new idea seems reasonable. To begin with, it usually seems unreasonable. It seems the height of unreason to suppose the earth was round instead of flat, or that it moved instead of the sun, or that objects required a force to stop them when in motion, instead of a force to keep them moving, and so on.
A person willing to fly in the face of reason, authority, and common sense must be a person of considerable self-assurance. Since he occurs only rarely, he must seem eccentric (in at least that respect) to the rest of us. A person eccentric in one respect is often eccentric in others.
Consequently, the person who is most likely to get new ideas is a person of good background in the field of interest and one who is unconventional in his habits. (To be a crackpot is not, however, enough in itself.)
Once you have the people you want, the next question is: Do you want to bring them together so that they may discuss the problem mutually, or should you inform each of the problem and allow them to work in isolation?
My feeling is that as far as creativity is concerned, isolation is required. The creative person is, in any case, continually working at it. His mind is shuffling his information at all times, even when he is not conscious of it. (The famous example of Kekule working out the structure of benzene in his sleep is well-known.)
The presence of others can only inhibit this process, since creation is embarrassing. For every new good idea you have, there are a hundred, ten thousand foolish ones, which you naturally do not care to display.
Nevertheless, a meeting of such people may be desirable for reasons other than the act of creation itself.
No two people exactly duplicate each other’s mental stores of items. One person may know A and not B, another may know B and not A, and either knowing A and B, both may get the idea—though not necessarily at once or even soon.
Furthermore, the information may not only be of individual items A and B, but even of combinations such as A-B, which in themselves are not significant. However, if one person mentions the unusual combination of A-B and another unusual combination A-C, it may well be that the combination A-B-C, which neither has thought of separately, may yield an answer.
It seems to me then that the purpose of cerebration sessions is not to think up new ideas but to educate the participants in facts and fact-combinations, in theories and vagrant thoughts.
But how to persuade creative people to do so? First and foremost, there must be ease, relaxation, and a general sense of permissiveness. The world in general disapproves of creativity, and to be creative in public is particularly bad. Even to speculate in public is rather worrisome. The individuals must, therefore, have the feeling that the others won’t object.
If a single individual present is unsympathetic to the foolishness that would be bound to go on at such a session, the others would freeze. The unsympathetic individual may be a gold mine of information, but the harm he does will more than compensate for that. It seems necessary to me, then, that all people at a session be willing to sound foolish and listen to others sound foolish.
If a single individual present has a much greater reputation than the others, or is more articulate, or has a distinctly more commanding personality, he may well take over the conference and reduce the rest to little more than passive obedience. The individual may himself be extremely useful, but he might as well be put to work solo, for he is neutralizing the rest.
The optimum number of the group would probably not be very high. I should guess that no more than five would be wanted. A larger group might have a larger total supply of information, but there would be the tension of waiting to speak, which can be very frustrating. It would probably be better to have a number of sessions at which the people attending would vary, rather than one session including them all. (This would involve a certain repetition, but even repetition is not in itself undesirable. It is not what people say at these conferences, but what they inspire in each other later on.)
For best purposes, there should be a feeling of informality. Joviality, the use of first names, joking, relaxed kidding are, I think, of the essence—not in themselves, but because they encourage a willingness to be involved in the folly of creativeness. For this purpose I think a meeting in someone’s home or over a dinner table at some restaurant is perhaps more useful than one in a conference room.
Probably more inhibiting than anything else is a feeling of responsibility. The great ideas of the ages have come from people who weren’t paid to have great ideas, but were paid to be teachers or patent clerks or petty officials, or were not paid at all. The great ideas came as side issues.
To feel guilty because one has not earned one’s salary because one has not had a great idea is the surest way, it seems to me, of making it certain that no great idea will come in the next time either.
Yet your company is conducting this cerebration program on government money. To think of congressmen or the general public hearing about scientists fooling around, boondoggling, telling dirty jokes, perhaps, at government expense, is to break into a cold sweat. In fact, the average scientist has enough public conscience not to want to feel he is doing this even if no one finds out.
I would suggest that members at a cerebration session be given sinecure tasks to do—short reports to write, or summaries of their conclusions, or brief answers to suggested problems—and be paid for that; the payment being the fee that would ordinarily be paid for the cerebration session. The cerebration session would then be officially unpaid-for and that, too, would allow considerable relaxation.
I do not think that cerebration sessions can be left unguided. There must be someone in charge who plays a role equivalent to that of a psychoanalyst. A psychoanalyst, as I understand it, by asking the right questions (and except for that interfering as little as possible), gets the patient himself to discuss his past life in such a way as to elicit new understanding of it in his own eyes.
In the same way, a session-arbiter will have to sit there, stirring up the animals, asking the shrewd question, making the necessary comment, bringing them gently back to the point. Since the arbiter will not know which question is shrewd, which comment necessary, and what the point is, his will not be an easy job.
As for “gadgets” designed to elicit creativity, I think these should arise out of the bull sessions themselves. If thoroughly relaxed, free of responsibility, discussing something of interest, and being by nature unconventional, the participants themselves will create devices to stimulate discussion.
Published with permission of Asimov Holdings.
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Scooped by
Linda Holroyd
October 22, 2014 3:11 PM
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We asked members of the Entrepreneurs' Organization (EO) to share their experiences in dealing with crucial decisions.
Difficult Employees
"Our company has grown from one to 15 team members in less than three years. After our first year, we were billing big, had momentum in the market, and our company was quickly becoming recognized as one that drives results. But as we grew to over 10 employees, our team dynamic changed. Cliques started to form and personality conflicts were inhibiting peoples' effectiveness, resulting in managers allocating a significant amount of time toward resolution."
"Initially, I thought these were the normal growing pains of any small business. But when I had a closer look, the problems were centered on one individual who was not only a friend but also happened to be a tremendous revenue driver for us. The decision to cut ties, though straightforward, was very difficult to come to terms with. That said, our team is happy again and empowered by one another, poised to grow in 2015."
Unprofessional Clients
"We learned the hard way that there are some businesses which respect the work they engage agencies for, and others which consider the relationship similar to a master and servant's. Several years ago, one of our clients represented a large portion of our revenue and in our haste to offset this imbalance, we began working with a company of the master and servant mindset."
"Initially, we were all in the honeymoon phase and didn't have any issues, but after a year, we realized our client counterparts were unprofessional and verbally abusive to our staff. As much as we needed the revenue and wanted this high-profile client on our roster, we decided that integrity and respect is more important than money. We ended the relationship amicably, and despite the drop in revenue, it was the best move we could have made."
Lauren Boyer, EO New York CEO, Underscore Marketing
Expansion
"Recently, I was presented with the opportunity to expand our service offerings beyond healthcare IT, a critical decision because it would change the entire face of our company. Our messaging, branding, sales strategy, staff, and culture would need to think bigger, see bigger, and essentially become bigger.
"Expanding meant we'd become a global competitor in the applications space. Exciting? Yes! Difficult? Absolutely. Since making this decision one month ago though, we have increased our revenue by a quarter of a million dollars. I have also added two new members to our team and they have fit right into our culture. We're excited about what the future holds, across multiple areas in this industry."
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Scooped by
Linda Holroyd
October 20, 2014 6:36 PM
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A "Lightweight", the Merriam-Webster Dictionary tells us, is "one of little consequence or ability". Thankfully, it’s quite uncommon for a leader or manager to be a lightweight in every aspect of their job. But none of us are perfect: all of us have blinds spots and areas where we need to raise the bar (sometimes a long way) to improve the quality and effectiveness of our work.
The first step in setting out to address these areas and becoming more relevant is to know what you don't know. So here are five common pitfalls that can keep you stuck in the lightweight division.
1. Blaming others for a lack of results It's annoying, frustrating yet surprisingly common to hear leaders or managers complaining about and blaming external forces for their inability to deliver results. It might be the economy, the government, the weather, the competition, the time of year, the inventory, the shareholders or their boss, but it is invariably an excuse. Assuming the role of victim or martyr is a convenient way to take the focus off your own failures, inefficiencies, lack of success and lack of strength and/or courage to step up.
The Antidote: Your internal decisions are what determine your success and effectiveness, not external forces. Better to look at one's face in the mirror than stare out a window. In reality, you can control about 80 per cent of what gets in your way and decide whether and how you will react and respond to it. So focus on the things you can control rather than the minority of factors that you aren’t able to influence.
You can control things like your attitude, work ethic, how and where you spend your time, effort and energy, and with whom you spend it. Equally, whether you approach and carry out everyday tasks honestly and responsibly is entirely up to you.
Until a leader or manager has mastered these aspects of their job (and their self) and moved out of the quicksand of martyrdom and victimhood, excuses (not reasons) will remain part of their DNA as lightweights.
2. Being reluctant to hold others accountable Another thing you can control as a leader or manager is accountability - the key to creating the (healthy) pressure, energy or tension to perform the tasks required to sustain organizational culture and produce results. The Antidote: One of the most fundamental tasks of any manager is having the courage and strength to set clear expectations and make sure they're stretching their employees (and themselves). Without clear expectations, holding people accountable for results is an impossible and often unpleasant experience for everyone involved.
It’s also important that there are consequences if established behavior and performance standards are not met. If there are no consequences for failing to meet defined goals and targets, you are simply perpetuating deficient behavior.
3. Making easy, popular, convenient (and wrong) decisions Some managers would prefer to derailing their team or their entire organization rather than take difficult decisions that will prove unpopular or rock the boat. That can be a fatal weakness. If a leader or managers lacks the fortitude and the psycho/emotional strength to make hard choices, it may serve them, and others, well to consider moving out of their current position and explore opportunities that are more in sync with their skills and capacities. The Antidote: Quality and excellence do not come as a result of making decisions because they're easy, popular or convenient. Excellence only comes about as a result of decisions being taken that are right, irrespective of whether they are costly, difficult, uncomfortable or inconvenient.
The more uncomfortable a decision feels and the more discomfort a leader or manager experiences in making a choice, the more likely and probable the potential is for actualization of growth. Spending valuable time hiding in denial or searching for ways to avoid the discomfort or pain of change is a lose-lose situation. Neither the individual nor the team or organization will experience real growth.
4. Being too self-reliant No one is indispensable to their organization - no one! Relax, you may be good, but, you’re not that good! As General de Gaulle observed, "The graveyard is filled with indispensable men.” And I might add, "Remember the window-washer (on the high-rise building) who stepped back to admire his handiwork." Disaster. The Antidote: The single biggest obstacle to building a healthy team or organization is ego. Few things will undermine a leader more quickly or more comprehensively. Managers with an inflated sense of their own importance often unknowingly or unconsciously perpetuate a cycle of psychopaths and sycophants. They create fear, stifle engagement, undermine morale and encourage the best and the brightest to lose interest and, worst of all, leave.
An effective leader is one who empowers others. They find ways to make their people less, not more, dependent on them. In fact, the greatest measure of a leader or manager's supervision is not how people perform while they're micro-managing their work, but how well folks perform when they're not around.
5. Keeping the wrong people for too long Every manager will, from time to time, find themselves confronted by someone who is either so unsuited to their job or so incompetent that even if they do improve to a degree, they'll never reach the level of performance required from them. It’s no good trying to make allowances in this situation or to try to make that employee not good, better or best, but just "not bad". Excellence can’t be achieved by mediocrity, by a group of people who are "not bad".
The Antidote: It’s a sad fact that if you continue to invest energy and resources in below-average individuals and see no real upturn in their performance, you're wasting your time. The situation isn’t just unhealthy for the manager, but it is giving the incompetent employee a false sense of security, hope and stability. You may also be robbing your high-potential people of the support and attention they need to move from already-good to ‘great’.
In these circumstances, you need to find a way to honestly, yet compassionately, cut your losses and redirect your resources to your current and potential solid performers.
Questions to Get you Started While there are certainly more genes in the DNA of lightweight leaders, these five questions are a good starting point. What outside conditions are you prone to blame for your organization or team's lack of results? Whose behavior must you put into check with an effective coaching conversation (with consequences attached) to turn around poor performance? What are you waiting for to initiate this conversation? Do you need to have this conversation with yourself? Which of your people have you made less dependent on you by broadening their latitude and discretion? What more can you do to make people more capable while you free yourself up to spend more time on high-leverage tasks? Do you have a "project" on your team who continues to hover at a below-average performance level with no sign of an upward trend? How much more time and money will you invest in this rescue mission? And why? There is no crime in discovering or admitting that you’re a lightweight. The crime is the reluctance to do the work needed to move up into an altogether heavier class.
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Scooped by
Linda Holroyd
December 12, 2014 11:25 AM
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Our brains need white space to think creatively.
We need white space to think more deeply and completely.
In The Chaos Imperative, co-authors Ori Brafman and Judah Pollack say that “if we want to foster creativity and innovation in our own lives, we too need a bit of chaos.” We need organization and routines to be sure, but we also need “pockets of chaos”—“places where structure and efficiency are set aside or blocked off to create a more organic process that allows new ideas to come to the fore.” What Brafman calls “organized serendipity.”
We could actually use more of this white space not only in our organizations, but in our homes, schools and personal lives as well. In one study, “researchers discovered that the children with more recess time learned more, developed better emotional and cognitive skills, were healthier, behaved better, and managed stress better.” The problem is that it seems counterintuitive to us; like we’re not doing our job; we’re slacking off. But if you, as a teacher, a parent, or a leader think of your job as an opportunity to draw out ideas from others, to listen and to connect, it makes a lot of sense.
However, white space is not a shortcut, but a step. Using the stories of Dmitry Mendeleev (created the table of the elements), Gary Starkweather (invented the laser printing), and Albert Einstein (developed the general theory of relativity), the authors write that none of these men could have arrived at the solutions to their problems had they not spent considerable time thinking about the particular problem and mastering their particular field. “But in order to solve the problems they were working on, they needed to create a bit of white space.”
Our brains need time to process the information we take in and it is our default mode unless we are focused on a task. We actually interrupt this process when we perform a specific task. “It’s often in those moments when we cede control, when we put down that pen, when we fall asleep, or when we talk offline, that true eureka moments seem to find us.”
Introducing chaos into our lives and organizations is inherently messy, so the authors have introduced five rules for managing it:
Rule 1: Avoid the Seductive Lure of Data and Measurements. It’s a process. Results will vary. Sometimes you will have more insights and sometimes you won’t have any.
Rule 2: Remember, It’s Called Organized Chaos. Here’s a paradox: “We need leaders who can tolerate uncertainty and imprecision, but we also need leaders who can maintain stability around the chaos.”
Rule 3: Make White Space Productive. Here are a few tips: You first have to put in the work. A slacker won’t necessarily benefit from white space. Get up and move. Get some exercise. Take a walk. Create a micro white space—a minute or two—think before you speak.
Rule 4: Embrace Unusual Suspects. Intentionally seek out those with different views and approaches. Different doesn’t mean crazy. Break down silos. Get people from around the organization to contribute.
Rule 5: Organize Serendipity. Create openness. Allow people to bump into one another.
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Scooped by
Linda Holroyd
December 9, 2014 4:41 PM
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We all learned of the five senses in preschool and kindergarten, and have our own opinions about the sixth sense – the things that are perceived beyond the five senses, yet are just as real for many people.But for those who are consider themselves ‘people-people’, there’s a seventh sense, an added sense that helps them quickly read and assess and connect with people who touch them in-person, online, or over e-mail. Most of these people-people have met thousands of people in their lives, have met a wide range of people in their lives, and have had deep and broad experiences, some good, some not-so-good. Having this Seventh Sense helps people to quickly evaluate how well he or she might connect with others, how they fit into their framework, perspective and life at the moment. Indeed, it is invaluable to know quickly and confidently whether to connect with new people or relate more deeply with those already in our network. Whether or not you consider yourself a people-person, if you’re interested in how to better that Seventh Sense in yourself, below are some tips for doing so. - Know, respect and communicate your strengths and weaknesses. Knowing what you bring to the table will help you see how you fit in with others, and how others fit in with you.
- Know your purpose, values and mission. Knowing what you stand for, what you do and why will help you frame your view of your world and your network.
- Recognize that it’s always about the people. Make the people who are important to you feel like they matter.
- Listen at the deepest level to those that matter most.Connecting with those that matter will help you see with more clarity who the most relevant people are in your network and why.
- Trust your gut. If you feel squeamish or queasy or uneasy when you sense someone around you, disengage or make evasive maneuvers. You may or may not be right in the end – but it would save you time and heart ache if you’re right and act accordingly.
- Assume positive intent, unless you know otherwise. Give people the benefit of the doubt, but respond appropriately if they prove they are not what they say or appear.
- Act quickly and decisively when you get that gut feeling.There’s time for the left brain to consider why you wanted to respond in the way you did.
- Be curious and open to the uncomfortable. People who stretch your perception of what’s real, what’s right and what’s known may make you feel uncomfortable. Embracing those that do is a doorway to a wider view of the world.
- Share what you have with trust and generosity. Trust that those in your network will use it well and pay it forward. It helps the right people to gravitate to your circle.
- Live and learn. Follow the above guidelines and live and learn based on your personal experiences.
What are your thoughts about developing that Seventh Sense?
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Scooped by
Linda Holroyd
November 25, 2014 4:16 PM
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Thanksgiving is a great reminder to count your blessings. But don’t just be thankful for the “standard” blessings you may have. This Thursday take a second to be thankful for a few things you might not consider blessings -- even though they truly can be:
1. Criticism.
When people care about you or your business you have the opportunity to do something better, to do something differently, to change their minds… or to just meet in the middle.
People criticize only when they care. (Apathy is much, much worse.)
Be thankful people care enough about your business, or about you, to criticize, and use that feedback to help you become even better.
2. Failure.
For most of us failure isn't the end of the world. Failure is just the end of one idea or one possibility or one dream. When we fail we can move on to something else, hopefully a little wiser and more likely to succeed the next time.
For some, though, failure means going without -- or worse forcing their children to go without.
Failure is awful, but never being able to take a chance on your skills, your experience, and your vision is much, much worse.
Be thankful you have the opportunity to fail on terms you at least partly set.
3. Sadness.
When you're sad that means something you care about didn't work out. So use those feelings to inspire you to buckle down and make the necessary changes.
Use those feelings of sadness as the motivation to improve your business, your career... or your life.
Be thankful you're sad -- because that means you still care.
4. Envy.
Envy isn't always a bad thing. In some ways envy is the cousin of admiration; when we admire and respect people, we also want to be a little more like them. Think of people who have earned your esteem.
Be thankful those people are a part of your life. In fact, don't just be privately thankful. Tell them how you feel.
That will make them grateful that people like you are in their lives. (And you can envy each other, but in a really good way.)
5. Decisions.
You might have so many options and potential choices, both business and personal, that you feel stressed and even overwhelmed.
Flip it around. Imagine how it would feel to have few, if any, options. Imagine how it would feel to have few, if any, viable choices.
Be thankful you have options... the more, the better.
6. Struggle.
Not unintentional struggle, intentional struggle: like choosing to work incredibly hard, or to push through a mental or physical barrier, or to make sacrifices for the good of the people who rely on you.
When you struggle and fight and endure you not only stretch the limits of what you believe you are capable of, but you also sometimes enter a state of grace you only find when you strip away what is truly nonessential. (Which, in fact, turns out to be most of what you worry about).
Be glad for the struggle: it helps you learn who you really are... and who you really want to be.
7. Delay.
Remaining patient is rarely fun, but having to wait can be a good thing.
For example, research shows that where vacations are concerned the biggest boost in happiness comes from planning to get away. And this vacation anticipation boosts happiness for an average of eight weeks.
After the vacation, though, happiness levels quickly drop to baseline levels -- usually within days. Soon the people who went on a vacation were no happier than the people who had not.
Be thankful you need to wait, especially when it is for something you really want. The anticipation alone is worth it. Besides, waiting for what you want -- not what you need, but what you want – is a luxury only those who are already blessed can afford.
Be thankful you have to wait... because that means good things are coming.
8. Regret.
Think about something you wish you had done better, or handled differently, or you wish you had done but for whatever reason did not.
Painful? Sure. And motivating.
Use that motivation today. Call a friend you've lost touch with. Mend fences with a family member. Be the bigger person and say you're sorry. Do something you wish you had done.
You will be thankful you did.
9. Family.
Take a look around the table. I know: Uncle Jimmy is overbearing. Aunt Shirley can't stay out of anyone's business. Your brother resents you and your mom can't stop babying you. They can be terrible -- and you'll miss them terribly when they're gone.
Smile, see the good in each of them, and be thankful you have a family; many people would love to have a “terrible” family like yours.
10. This moment.
Because you have the time and resources to do something like reading this post, that means you have time: to improve yourself, to consider new ideas, to try to be a better person, to build better relationships with family and friends.
Time is our most important asset and is the one thing we should be most thankful for, because time makes everything else possible.
Be thankful for the time you have… and then don't waste it.
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Scooped by
Linda Holroyd
November 20, 2014 9:04 PM
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Michael Soupios and Panos Mourdoukoutas have reviewed the writings of the Classical philosophers and selected ten ideas that will positively impact our leadership effectiveness in The Ten Golden Rules of Leadership. Not surprisingly, the philosophies of classic figures remain relevant in today's workplace. Early on the authors suggest that the raw material of leadership is not latent in just about everyone and it “just takes a nudge to trigger its unfolding.” Further, the “special qualities of genuine leadership are remarkably complex and rare.” It is true that good leaders are not as common as they need to be and that we do confuse administration with actual leadership as they suggest, but the potential is there in each one of us. The problem is that it remains latent in many of us. We choose not to do the work necessary and instead assume reading “Leadership Lessons I Learned from My Cat” is enough to unlock our potential. The authors do expose the real culprit at the end of the book: “Achieving the rank of genuine leader is a daunting task that most will find prohibitively challenging.” In short, “leadership requires a special form of courage: the courage to fashion a code of conduct governed by principled conviction.” Genuine leadership is not complex but it is difficult because it requires that we do the inner-work on a continual basis. And that is a lot to commit to. It’s lifelong. And what we want to do is to check it off and mark it as good enough. Sustainable leadership requires a radical life-long commitment to rule one of leadership: Know Thyself. Rule 1: “Know Thyself.” –Thales This is an intimidating task and one that many leaders never really get around to. It never seems as important as the task at hand. The larger issue though is that we all possess a “powerful tendency to obscure, distort, and fictionalize on behalf of a fabricated reality.” The authors note that “Knowing Thyself means bringing a fresh transparency to our hidden motives and identities.” They suggest that a would-be leader commit to “an agenda of spirited self-indictment.” Rule 2: “Office Shows the Person.” –Pittacus Giving a person power reveals their inner qualities. “Specifically, power discloses whether or not a person has disposed f the psychological deficiencies that negate the possibility of real leadership.” Rule 3: “Nurture Community at the Workplace.” –Plato Plato insisted that “there is no greater evil than discord and faction and no greater good than the bonds of communal sentiment.” The idea that if one part of the body suffers, we all suffer. “Foster a cultre of cooperation and collaboration by defying the myth of the exceptional individual, and by explaining the corporate gains of working together.” Rule 4: “Do Not Waste Energy on Things You Cannot Change.” –Aristophanes The Athenian playwright Aristophanes wrote in his play titled Peace, “Never will you make the crab to walk straight.” Some things we cannot change. “Leaders must assume a posture of flexible response.” Rule 5: “Always Embrace the Truth.” –Antisthenes Antisthenes wrote, “There are only two people who will tell you the truth about yourself—an enemy who has lost his temper and a friend who loves you dearly.” “Honest assessment is an essential requirement of effective leadership.” The problem is that the higher up the ladder you go, the less likely you will receive complete and accurate information.” Seek the truth. Hire a heretic. Rule 6: “Let Competition Reveal Talent.” –Hesiod Hesiod suggested that competition that releases selfishness is destructive, but competition that releases ingenuity and creative is a constructive use of competition. Strife than is not the byproduct, but inner excellence and personal development. Rule 7: “Live Life by a Higher Code.” –Aristotle Aristotle wrote of the “magnanimous man” or the “great-souled” person. He is referring to a person that lives by a higher or more rigorous code than the average person. But not in a vain way. “When it comes to the great-souled individual, personal honor, not ego, is the ultimate priority and concern.” Rule 8: “Always Evaluate Information with a Critical Eye.” –The Skeptics “Leaders should never assume that the information they receive is unsoiled by hidden agendas or political agendas.” The problem though is even more personal than that. Socrates reminded us that “we must be vigilant against the conceits of wisdom [and] that we are all strongly inclined to assume we understand things that in truth we fail to genuinely comprehend.” Rule 9: “Never Underestimate the Power of Personal Integrity.” –Sophocles In the play Philoctetes by Sophocles, one of the two central characters believes that the ends justify the means; “one should not allow moral concerns to impede the necessities of practical achievement.” In the face of this seductive idea, the other main character, Neoptolemus, responds, “I would prefer even to fail with honor than win by cheating.” It’s easy to rationalize wrong behavior. Rule 10: “Character Is Destiny.” –Heraclitus Our character or our moral essence determines the course of our lives. While we can’t control the world around us, “Heraclitus was correct to insist that we are, to a very great extent, the authors of both our own blessings and our own burdens.” “A well formed character,” write the authors, “is the priceless reward paid to those who have done the hard work of coming to know themselves.”
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Scooped by
Linda Holroyd
November 13, 2014 10:18 AM
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The ability to manage your emotions and remain calm under pressure has a direct link to your performance. TalentSmart has conducted research with more than a million people, and we’ve found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.
If you follow our newsletter, you’ve read some startling research summaries that explore the havoc stress can wreak on one’s physical and mental health (such as the Yale study, which found that prolonged stress causes degeneration in the area of the brain responsible for self-control). The tricky thing about stress (and the anxiety that comes with it) is that it’s an absolutely necessary emotion. Our brains are wired such that it’s difficult to take action until we feel at least some level of this emotional state. In fact, performance peaks under the heightened activation that comes with moderate levels of stress. As long as the stress isn’t prolonged, it’s harmless.
Research from the University of California, Berkeley, reveals an upside to experiencing moderate levels of stress. But it also reinforces how important it is to keep stress under control. The study, led by post-doctoral fellow Elizabeth Kirby, found that the onset of stress entices the brain into growing new cells responsible for improved memory. However, this effect is only seen when stress is intermittent. As soon as the stress continues beyond a few moments into a prolonged state, it suppresses the brain’s ability to develop new cells.
“I think intermittent stressful events are probably what keeps the brain more alert, and you perform better when you are alert,” Kirby says. For animals, intermittent stress is the bulk of what they experience, in the form of physical threats in their immediate environment. Long ago, this was also the case for humans. As the human brain evolved and increased in complexity, we’ve developed the ability to worry and perseverate on events, which creates frequent experiences of prolonged stress.
Besides increasing your risk of heart disease, depression, and obesity, stress decreases your cognitive performance. Fortunately, though, unless a lion is chasing you, the bulk of your stress is subjective and under your control. Top performers have well-honed coping strategies that they employ under stressful circumstances. This lowers their stress levels regardless of what’s happening in their environment, ensuring that the stress they experience is intermittent and not prolonged.
While I’ve run across numerous effective strategies that successful people employ when faced with stress, what follows are ten of the best. Some of these strategies may seem obvious, but the real challenge lies in recognizing when you need to use them and having the wherewithal to actually do so in spite of your stress.
They Appreciate What They Have
Taking time to contemplate what you’re grateful for isn’t merely the “right” thing to do. It also improves your mood, because it reduces the stress hormone cortisol by 23%. Research conducted at the University of California, Davis found that people who worked daily to cultivate an attitude of gratitude experienced improved mood, energy, and physical well-being. It’s likely that lower levels of cortisol played a major role in this.
They Avoid Asking “What If?”
“What if?” statements throw fuel on the fire of stress and worry. Things can go in a million different directions, and the more time you spend worrying about the possibilities, the less time you’ll spend focusing on taking action that will calm you down and keep your stress under control. Calm people know that asking “what if? will only take them to a place they don’t want—or need—to go.
They Stay Positive
Positive thoughts help make stress intermittent by focusing your brain’s attention onto something that is completely stress-free. You have to give your wandering brain a little help by consciously selecting something positive to think about. Any positive thought will do to refocus your attention. When things are going well, and your mood is good, this is relatively easy. When things are going poorly, and your mind is flooded with negative thoughts, this can be a challenge. In these moments, think about your day and identify one positive thing that happened, no matter how small. If you can't think of something from the current day, reflect on the previous day or even the previous week. Or perhaps you’re looking forward to an exciting event that you can focus your attention on. The point here is that you must have something positive that you're ready to shift your attention to when your thoughts turn negative.
They Disconnect
Given the importance of keeping stress intermittent, it’s easy to see how taking regular time off the grid can help keep your stress under control. When you make yourself available to your work 24/7, you expose yourself to a constant barrage of stressors. Forcing yourself offline and even—gulp!—turning off your phone gives your body a break from a constant source of stress. Studies have shown that something as simple as an email break can lower stress levels.
Technology enables constant communication and the expectation that you should be available 24/7. It is extremely difficult to enjoy a stress-free moment outside of work when an email that will change your train of thought and get you thinking (read: stressing) about work can drop onto your phone at any moment. If detaching yourself from work-related communication on weekday evenings is too big a challenge, then how about the weekend? Choose blocks of time where you cut the cord and go offline. You’ll be amazed at how refreshing these breaks are and how they reduce stress by putting a mental recharge into your weekly schedule. If you’re worried about the negative repercussions of taking this step, first try doing it at times when you’re unlikely to be contacted—maybe Sunday morning. As you grow more comfortable with it, and as your coworkers begin to accept the time you spend offline, gradually expand the amount of time you spend away from technology.
They Limit Their Caffeine Intake
Drinking caffeine triggers the release of adrenaline. Adrenaline is the source of the “fight-or-flight” response, a survival mechanism that forces you to stand up and fight or run for the hills when faced with a threat. The fight-or-flight mechanism sidesteps rational thinking in favor of a faster response. This is great when a bear is chasing you, but not so great when you’re responding to a curt email. When caffeine puts your brain and body into this hyperaroused state of stress, your emotions overrun your behavior. The stress that caffeine creates is far from intermittent, as its long half-life ensures that it takes its sweet time working its way out of your body.
They Sleep
I’ve beaten this one to death over the years and can’t say enough about the importance of sleep to increasing your emotional intelligence and managing your stress levels. When you sleep, your brain literally recharges, shuffling through the day’s memories and storing or discarding them (which causes dreams), so that you wake up alert and clear-headed. Your self-control, attention, and memory are all reduced when you don’t get enough—or the right kind—of sleep. Sleep deprivation raises stress hormone levels on its own, even without a stressor present. Stressful projects often make you feel as if you have no time to sleep, but taking the time to get a decent night’s sleep is often the one thing keeping you from getting things under control.
They Squash Negative Self-Talk
A big step in managing stress involves stopping negative self-talk in its tracks. The more you ruminate on negative thoughts, the more power you give them. Most of our negative thoughts are just that—thoughts, not facts. When you find yourself believing the negative and pessimistic things your inner voice says, it's time to stop and write them down. Literally stop what you're doing and write down what you're thinking. Once you've taken a moment to slow down the negative momentum of your thoughts, you will be more rational and clear-headed in evaluating their veracity.
You can bet that your statements aren’t true any time you use words like “never,” “worst,” “ever,” etc. If your statements still look like facts once they’re on paper, take them to a friend or colleague you trust and see if he or she agrees with you. Then the truth will surely come out. When it feels like something always or never happens, this is just your brain’s natural threat tendency inflating the perceived frequency or severity of an event. Identifying and labeling your thoughts as thoughts by separating them from the facts will help you escape the cycle of negativity and move toward a positive new outlook.
They Reframe Their Perspective
Stress and worry are fueled by our own skewed perception of events. It’s easy to think that unrealistic deadlines, unforgiving bosses, and out-of-control traffic are the reasons we’re so stressed all the time. You can’t control your circumstances, but you can control how you respond to them. So before you spend too much time dwelling on something, take a minute to put the situation in perspective. If you aren’t sure when you need to do this, try looking for clues that your anxiety may not be proportional to the stressor. If you’re thinking in broad, sweeping statements such as “Everything is going wrong” or “Nothing will work out,” then you need to reframe the situation. A great way to correct this unproductive thought pattern is to list the specific things that actually are going wrong or not working out. Most likely you will come up with just some things—not everything—and the scope of these stressors will look much more limited than it initially appeared.
They Breathe
The easiest way to make stress intermittent lies in something that you have to do everyday anyway: breathing. The practice of being in the moment with your breathing will begin to train your brain to focus solely on the task at hand and get the stress monkey off your back. When you’re feeling stressed, take a couple of minutes to focus on your breathing. Close the door, put away all other distractions, and just sit in a chair and breathe. The goal is to spend the entire time focused only on your breathing, which will prevent your mind from wandering. Think about how it feels to breathe in and out. This sounds simple, but it’s hard to do for more than a minute or two. It’s all right if you get sidetracked by another thought; this is sure to happen at the beginning, and you just need to bring your focus back to your breathing. If staying focused on your breathing proves to be a real struggle, try counting each breath in and out until you get to 20, and then start again from 1. Don’t worry if you lose count; you can always just start over.
This task may seem too easy or even a little silly, but you’ll be surprised by how calm you feel afterward and how much easier it is to let go of distracting thoughts that otherwise seem to have lodged permanently inside your brain.
They Use Their Support System
It’s tempting, yet entirely ineffective, to attempt tackling everything by yourself. To be calm and productive, you need to recognize your weaknesses and ask for help when you need it. This means tapping into your support system when a situation is challenging enough for you to feel overwhelmed. Everyone has someone at work and/or outside work who is on their team, rooting for them, and ready to help them get the best from a difficult situation. Identify these individuals in your life and make an effort to seek their insight and assistance when you need it. Something as simple as talking about your worries will provide an outlet for your anxiety and stress and supply you with a new perspective on the situation. Most of the time, other people can see a solution that you can’t because they are not as emotionally invested in the situation. Asking for help will mitigate your stress and strengthen your relationships with those you rely upon.
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Scooped by
Linda Holroyd
November 4, 2014 2:27 PM
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Decades ago the sage Peter Drucker was talking about his work as a consultant to large organizations. He noted that senior executives would invariably tell him their organization had attracted extremely talented people, and this accounted for their success. He then went out to meet these extraordinary people. After meeting with many people throughout the organization, he came back to the senior people and told them that their work force did not seem significantly different from all the others that he’d encountered. They were about average as far as he could tell. The difference he noted was that some organizations operated in ways that enabled ordinary people to accomplish extraordinary things.Charles A. O’Reilly and Jeffrey Pfeffer elaborated the same theme in their book Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People. They highlighted nine companies from various industries that had demonstrated a strong track record of success. Their fundamental conclusion was that these organizations had cracked the code on how to build healthy cultures in which people flourished. While conventional wisdom would argue that success comes from being in the right industry, creating economies of scale, being at the forefront of technology, being a low cost provider or assembling extremely talented people; these companies had done just the opposite, and their results speak for themselves. Southwest Airlines receives more than 150,000 job applications annually for every 4000 available jobs. The SAS Institute receives 27,000 job applications for 900 openings and has an annual turnover rate of 2.3%. Seventeen years ago the case for emphasizing raw talent was expressed by a team from McKinsey and Company in their classic report “The War for Talent.” Their conclusion was this: “in the new economy, competition is global, capital is abundant, ideas are developed quickly and cheaply, and people are willing to change jobs often. In that kind of environment all that matters is talent….Superior talent will be tomorrow’s prime source of competitive advantage.” In that study, some of the top factors listed by managers as being necessary for winning the war for talent were things such as: - Give high potentials the bulk of development opportunities
- Put high potentials into jobs prior to them being ready
- Eliminate the least effective performers
However, from our perspective this advice does not tell the whole story. We believe organizations can generally function well by hiring good, solid people as long as they ensure the organization has effective leaders throughout. Talent is something you’re born with. Furthermore, it is hard to make dramatic changes to talent in the short run. As O’Reilly and Pfeffer point out, there is an immutable law of statistics that states there are only 10% of the people in a population who are in the top 10%. Therefore it is not possible for every company to be recruiting the most talented group. But effective leadership is a skill far more capable of being developed. It’s not a limited, finite resource reserved for a few. People can make significant changes. Through effective leadership, organizations can create a winning culture that enables all of its people to function at their best. Because effective leaders create a positive culture it becomes possible to have ordinary people accomplish extraordinary goals. A worldwide study of the auto industry, for example, confirmed that those applying people-centered practices were twice as productive and had significantly higher levels of quality as those who favored more traditional mass production. A one degree standard deviation improvement in human resources practices produced $20,000-$40,000 increase in stock market value per employee. Brokerage firms that improved broker retention by 10%, increased broker value by 155%. Watson Wyatt, respected HR consulting firm, concluded that “companies that link employee development to business strategy have 40% higher total shareholder returns than companies that do not.” This all boils down to the execution and practice that comes from leaders who treat others with respect and who create a positive culture.
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Scooped by
Linda Holroyd
November 3, 2014 1:47 PM
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In my new book Faster, Higher, Stronger, I examine the things that elite athletes, their coaches, and the scientists who work with them do to become great, and explore the ways that those techniques can be applied to more normal athletic pursuits. One of the most intriguing things that I discovered is that there are ways that the high-performance sports world approaches problems—a worldview—that has broad relevance far beyond the glare of the Olympic games or professional leagues. Those philosophies and common threads that run through the pursuit of athletic greatness aren’t just ways to win championships. They’re also ways to optimize other parts of our lives. From specific ways to workout more intelligently to a philosophy that can drive decision-making in your business, these are some of the key lessons that all of us can learn from the very best athletes and coaches in the world. Lots of Little Things Become Big ChangesThe women’s 100 meter final at the 2007 World Championships might have been the closest race ever held. The photo finish to resolve the winner of the race took quite some time—Veronica Campbell and Lauryn Williams were both times in 11.01 seconds, but after looking and looking at the photo, officials decided that Campbell barely nudged out Williams at the line, a nearly imperceptible difference even in the tool that was designed to make those differences apparent. They were insanely close, but to some extent, it’s even more remarkable how close everyone else was as well. The bronze medalist, Carmelita Jeter, finished in 11.02, just a hundredth behind. The next two runners, Torri Edwards and Kim Gevaert, finished with identical times of 11.05. The top five athletes in the race all finished within four hundredths of a second of one another—watching the video, it’s impossible to tell who wins or loses. No wonder the officials had such a hard time parsing the photo of the finish. They’re all basically on top of one another. It's a good reminder that at the elite level there is so very little that separates the person who gets the glory from the one who wonders about what might have been. But more compelling—and more relevant to most of us—is how elites take those small margins and stack them on top of one another to realize big improvement. Dave Brailsford, who helped British Cycling become a world power, calls this "the aggregation of marginal gains." It’s like the old joke: How do you eat an elephant? One bite at a time. Life is about elephant eating for elite athletes. Even if you’re someone who can qualify for an Olympic final, making up those final bits of time can be overwhelming unless you break it down into smaller increments of progress. John Fowlie is a swim coach at the AIS, where he’s helped guide swimmers into Olympic and World gold medals. He actually grew up at the AIS, since his father was a coach there before him, so he’s been immersed in the high-performance culture there for a majority of his life. Fowlie told me about the sort of timeline you need to have to develop a champion. “It’s a long-term development,” he says. “You’re looking over the course of four to eight years, and multiple Olympics, as you start to construct an athlete’s career. Let’s say you're within a second of a gold medal. That’s a huge amount of time to cut right away, but what if you can get just a tiny bit faster every day? Less than a hundredth of a second, but each day, for two years.” Improvement accrues like interest. Each day might seem small; each facet might seem like a tiny factor. But add them all up, and you’ve made a real difference. It’s turned British Cycling into one of the most dominant teams in any sport in the world, and it can work for each of us as well. N=1In a scientific paper, N is an shorthand for the number of participants, or the sample size. There’s a lively debate in science about how statistics are used, and how big a sample size needs to be and how significant the variations between groups need to be to truly demonstrate an effect in a study. But generally, more subjects—a bigger N—is better. The larger the group of people you try something with, the more authoritative you can be with your conclusions.
But when it comes to so many things in the athletic world, we are resolutely individual. I’d argue that in some ways, N=1 whenever we’re looking at most things in sports and performance. From the extent that we benefit from exercise to how we process visual information when we look at a sports field, from the effectiveness of caffeine to our sleep habits—we’re all unique. There are responders and non-responders across almost every possible intervention, and what works for me very likely won’t work in the same way for you. So while there are things that seem to work for a great majority of athletes, our individualized responses are different, the result of the unique genome we carry and the environment we operate in. So, if you run and run and don’t see your speed increase, perhaps you need to be doing more high-intensity workouts. If you lift weights and see little effect, you might try riding a bike or rowing. I love the notion that elite athletics is an experiment that we’re all participating in, from fans to scientists to coaches to the athletes themselves. We’ve haven’t been doing it for that long—evolutionarily speaking—but we’ve made massive progress. That progress seems to be slowing, but part of the reason why is that we’ve been treating that experiment like a group project, when in fact, it’s a personal one. All of us who are trying to improve athletically—from gold medalists to you and me—are involved in an ongoing experiment with one subject. So there are lots of things that seem to work to improve performance for most people; there is almost nothing that works for everyone. Approach your professional performance like a scientist, and you’ll be on the path to discovering what works for you. Data is PowerPeter Drucker’s now-famous quote, “What gets measured gets managed,” is especially true for sports. One of the things that draw many people to sports is that the final evaluation of your performance is so clear cut—just look at the scoreboard or the results sheet. Every day most of us go to work and do our jobs the best way we know how. But there’s no immediate sense of how well we’ve done. When I write a good sentence (as I hope I do from time to time), I have a sense of satisfaction, but there’s no score, no objective measurement. Sports has the opposite problem—the focus on the competitive outcome can sometimes overshadow real process and improvement. But the key to understanding that progress is to collect data on it. Athletes have long been at the forefront of this movement, from keeping training logs to breaking down film, but now, with the wealth of technology we have available to collect and analyze information, the importance of gathering and managing data has never been higher. Plus, there are surprising results simply from gathering information. In the mid-1920s at Western Electric’s manufacturing plant in Cicero, Illinois, the management began an experiment. The lighting in an area occupied by one set of workers was increased so there was better illumination to help them see the telephone relays they were building. Perhaps not surprisingly, workers who had more light were able to assemble relays faster. Other changes were then made: Employees were given rest breaks. Their productivity increased. They were allowed to work shorter hours. Again, they were more efficient during those hours. But then something weird happened. The lighting was cut back to normal…and productivity still went up. In fact, just about every change the company made had only one effect: increased worker productivity. After months of tinkering, the work conditions were returned to the original state, and workers built more relays than they did in the exact same circumstances at the start of the experiment. What was happening? Why was it that no matter what the Hawthorne plant managers did, the workers just performed better? Researchers puzzled over the results, and some still doubt the details of the experiment’s protocols. But the study gave rise to what’s known in sociology as the Hawthorne effect. The gist of the idea is that people change their behavior—often for the better—when they are being observed (which is why it’s sometimes called the observer effect). Those workers at Western Electric didn’t build more relays because there was more or less light or because they had more or fewer breaks. The Hawthorne effect posits that they built more relays simply because they knew someone was keeping track of how many relays they built. The same holds true with information about our bodies and fitness. Even just the act of collecting the data has power to change our behavior. The ease with which we can gather data leads to new challenges, especially when it comes to extracting meaningful conclusions from it. But without the data itself, you’ll never know exactly what’s going on. If you don’t track your workouts, if you don’t test your fitness from time to time, you won’t know if you’re wasting your time in the gym, or if you’ve found a routine that really does help you. You’ll never know the results of the ongoing experiment that all of us are engaged in when it comes to our bodies and fitness, and you’ll never have any basis to make informed decisions. Get The Basics RightNot everything depends on the latest and greatest technology and advances. In fact, a constant refrain from athletes and coaches was that the first—and maybe most important thing—is to make sure that you take care of the basics well. We’re all drawn to novelty, to the promise that there are breakthroughs that will enable us to move forward in huge leaps and bounds. But that’s not how things usually work in the athletic world; there aren’t a lot of easy huge leaps available to us any more. That means that in some ways, it’s execution of what you know to be true that’s most helpful, and not getting lost chasing some magic bullet. What does that mean? It means ensuring that your form is correct when you’re doing strength training, not only to help prevent injury, but also to make sure that you’re getting the highest level of benefit from the effort. It means handling the basics of nutrition properly every day, instead of eating poorly and then hoping that supplementation can get you over the hump. It means doing all you can to get a good night’s sleep so you’re recovered optimally, and ready to work as hard as you can the next day. It means washing your hands so you don’t get sick at the worst possible moment. At the elite level, you’d expect that most athletes get these things right. And usually they do. But a surprising amount of time, they don’t. Every Olympics you hear stories about athletes who binge on the food—especially the free fast-food from McDonald’s—at the Olympic Village and then have trouble competing. Or imagine the anguish that Eddie Hart (right) and Rey Robinson felt at the 1972 Olympics. The two sprinters had tied the world record in the 100 meters earlier that year, and had dominated their morning qualifying runs. They went back to the Olympic Village to rest; their coach’s schedule for the evening rounds of the 100 meters said they wouldn’t run again before 7 p.m. Unfortunately that schedule was outdated, and at 4:17 p.m., the runners were watching what they thought was a replay of the morning session when they realized it was live coverage of the quarterfinals—races that they were supposed to be running in. They dashed to the stadium and protested about the schedule changes, but to no avail. Their chance of winning Olympic gold was gone. Peter Vint at the U.S. Olympic Committee refers to Atul Gawande’s terrific bookBetter, which examines the quest to improve medical care. Gawande notes the same seductive quality of new research, but notes that “we have not effectively used the abilities science has already given us. And we have not made remotely adequate efforts to change that.” For Vint, it’s a reminder to ensure that we are diligent in implementing everything we know before we move onto the new. The Only Sustainable Advantage is to Learn FasterArie de Geus was an executive at Royal Dutch Shell for 38 years, most prominently as the head of the company’s Strategic Planning Group. While he was there, Shell became one of the largest companies in the world, partly though de Gues’s group’s innovations in what’s called scenario planning, a technique that helps business and organizations develop flexible long-term plans by trying to envision scenarios that might play out in the future. In one example of how this scenario planning works, de Geus and his team in the mid-1980s had some research that suggested that the price of oil, which was then $28 a barrel, might begin to decline, perhaps down to $15 a barrel (in these days of $100 a barrel crude, this seems quaint). De Geus and his team then went out into the organization at Shell and challenged leaders and managers to imagine a world where the price of oil did fall to $15 a barrel, and game out how they would react to such a situation. When the price of oil did plummet all the way to $10 a barrel, the company had the advantage of having considered what to do in a way that some of its competition hadn’t. “The fact that Shell had already visited the world of $15 oil helped a great deal in that panicky spring of 1986,” wrote de Geus in his famous paper “Planning as Learning.” The importance of learning to an organization to de Geus was summarized in a saying he liked, which was repeated to me by UK Sport research chief Scott Drawer. “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” To Drawer, this is the principle that really great elite athletic organizations need to be built on. You may have better athletes or worse athletes – better employees or worse employees – and that will change over time. But you can still find ways to improve by ensuring that you’re always learning as quickly as you can. “It’s all about the pace at which you can move. You’ve got to be willing to take risks and try things out in high performance,” says Drawer. “Because even if it doesn’t work, you can learn from it. It’s the willingness to engage in that process that’s most crucial.” De Gues’s quote is a good reminder that your competition may come up with innovations that haven’t occurred to you, whether it’s an invention like the British Cycling team’s heated warmup pants or a better protocol for altitude training. In some ways, that doesn’t matter—the advantage for something like that is fleeting. It can work once, but once the information is out in the world, you can adopt those innovations as your own. But the trick is to make sure that you can, and quickly. Organizations and people become stuck in their thinking, in believing that everything has to be invented there. De Geus points out that, really, all you can do is keep your eyes and ears—and most importantly, your mind—open to all possibilities, with a willingness to try things and learn from them, whether you fail or succeed. It’s the great joy and fear about working on the cutting edge of science and performance. Today’s greatest innovations are tomorrow’s baseline, and you have to keep moving forward. That’s the only way to continue our physical and intellectual growth as a species; that’s the only way we’ll continue to run faster, jump higher, and become stronger.
Adapted and excerpted from Faster, Higher, Stronger: How Sports Science Is Creating a New Generation of Superathletes—and What We Can Learn from Them by Mark McClusky. Reprinted by arrangement with Hudson Street Press, a member of Penguin Group (USA) LLC, a Penguin Random House Company. Copyright © Mark McClusky, 2014. Photos: Getty Images
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Scooped by
Linda Holroyd
October 28, 2014 11:20 AM
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Strength, money, intelligence, and confidence are all wonderful things, but if you have to name one trait that stands head and shoulders above all others, I hope you choose: the ability to earn the trust of others. You may be powerful, but that power will threaten - not attract - others, unless they trust that you would never use that power to cause them harm. You may be brilliant, but if you use that brilliance purely for your own benefit, then others will do their best to isolate and abandon you. For several years now, I've been repeating incessantly the wise words of my friends Don Peppers and Martha Rogers, from their book Extreme Trust. Do things right. Do the right thing. Proactively." It's the proactively part that grabbed my attention, because this is where many people and companies fall short. It means do the right thing, even when no one is looking. Even when no one mayever notice what you did. Even when plenty of others don't bother to adhere to such a strong moral code. To make this clear, here's a common business example. Plenty of companies now charge a monthly fee for services, such as web access, music services, or video programming. These companies know which customers haven't used their service in, say, 15 months. The profitable thing to do is: nothing. This is how such firms make money, by charging people a monthly fee for a service that customers forgot. The right thing to do is to proactively contact the customer and ask: is something wrong? Are you having trouble understanding how to use our service? Did you forget about it? Can we be of service to you? Don't get me wrong, proactively contacting such customers may not be a profitable short-term strategy. But it is the best way to earn trust. It is absolutely the right thing to do. In the long run, this will also be a profitable strategy. In your personal life, trust is everything, and individuals can't get away with the nonsense some companies pull. You are either trustworthy, or not. Your children learn about your trustworthiness from your actions, not your words. Your colleagues learn about your trustworthiness when times get tough, not when you are having pleasant conversations in social settings. When I turn my back on you, what happens? When you are under pressure, do your morals bend or break? This I know for certain: although some weeks it can seem as though trust doesn't matter anymore, trust always matters. It's like saving money for retirement; some day, you are going to be so very glad that you saved wisely.
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Scooped by
Linda Holroyd
October 24, 2014 1:44 PM
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So you got funded and you're the CEO — oddly terrifying, really, that you should be so unprepared for the biggest job of your life. Here's the crash course you didn't know you needed. As CEO what do you do and not do? Often companies come unglued at the top when first-time CEOs exercise their right to freely invade, well, anything and everything. This might work for awhile, but you will never build a strong company this way. The tendency to meddle comes from a fundamental misunderstanding of the CEO job. It is one of several first-time sins. Here's how to avoid them: Talk about people. The only way to scale is through higher quality people. Most early stage companies don't talk about people nearly enough. As CEO, talk about people all the time. In one-on-ones with your leadership team, make sure you ask about the quality and performance of their direct reports. It is the number one agenda item in each of these meetings. Establish a people barometer. Paul English, cofounder of Kayak, runs an on-going, mental enthusiasm test: When he walks down a corridor of cubes, he asks himself who he is excited to see. Those that he is not excited to see need to improve or move out. Develop your awareness of people in the same way. Finally, talk about people at your weekly leadership team meetings. What would it mean to the company if you could get a star engineer or sales person to join you? This reminds your team that you are thinking about recruiting and people incessantly.
Don't forget that every new hire matters. Up to a certain size, say 200 employees, insist on a short meeting with any finalist candidate for a new job — any job — in the company. Your role is not to test their functional capacity to do the job; it is to test for cultural fit. Will they add or subtract from the energy? You want the best people you can afford in all roles. Putting a final stamp on new hires has several other benefits: It will make hiring managers exercise more scrutiny over their choices if final candidates have to pass muster with you; it sends a strong message to the new employee that people matter, and that she has access to you, too. Calendar for unscheduled time. About 30% of your office time should be unscheduled. Don't squander this time on email. Get out of your office or cube. Walk around purposefully, and be seen in informal ways. One thing I like to do is drop in on a small group of product or engineering colleagues and ask them what they are working on — and why. Just listen. Express enthusiasm. If you have comments, make them, but this is not a strategy session. Thank them for their hard work, and tell them to have lunch on you today at the Mexican place downstairs. If you think they are misguided, talk to their manager, but don't undermine the manager in front of the group. You might also grab someone for an impromptu one-on-one, or debate a partnership or strategy issue that's been on your mind. Unscheduled time is critical to your creativity and leadership. Lastly, establish a calendar buddy, someone preferably who is a CEO also, in an unrelated industry. Every month, write him a short email stating your key priorities, give him access to your calendar, and ask him to assess whether you really used your time well. You will be surprised. Mike Nudelman
Be contrarian. Jack Dorsey of Twitter and Square likens the CEO job, and leadership generally, to an editorial task: editing for great ideas and people, and editing out the bad. I like this metaphor but would add that the CEO needs to be alert for contrarian opportunities. When everyone thinks things are great, ask yourself where you could stumble, and talk with the leadership team more about competitive threats. Be overtly contrarian, even paranoid. When things are bad, the CEO is the single most important voice reassuring everyone that there will be better days. Do this in a reasoned way, explain with data why you think circumstances will improve, and discuss what needs to be done. Remember focal length. One reason you are CEO is that you are a doer, a person of action. Yet one of the hardest things is to stop fixing every little problem you see. Establish focal length. When you see a problem, first ask yourself: Should I fix this myself, delegate it, or ignore it? It will keep you from meddling, for one; and it will put pressure on your managers to do their jobs better. Be happy. If you are temperamental, take it outside. Go for a walk. Employees mirror the mood of the CEO more than they should, but it's a fact. If you slouch and look glum, they think something is wrong with the business. If you are a screamer, well, nothing good comes of that. If you want to complain, do so at home. Don't indulge in office gossip either. You have a different role than any other in the company. Honor it. Remove distraction. Manage your board and investors — don't let them interfere unnecessarily. Stay close enough to large expenditures and projects to kill them if it's clear they will not create value. One of the places where CEO interference, if you will, should be tolerated is in removing distraction. It also sends a message that operational excellence, clarity of thought and strategy, is of paramount importance. Add value. Figure out what you do best, what no one else can do as well as you — partnerships, sales, product development, fund-raising. Ask your leadership team for their assessment of your strengths. Then assign yourself to focus on those things. With everything else, fill in with the most talented people you can find. George Bell is a five-time CEO and an XIR at the Cambridge-based venture capital firm General Catalyst Partners.
Read more: http://www.businessinsider.com/priorities-for-first-time-ceos-2014-10#ixzz3H5MKK9Qv
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Scooped by
Linda Holroyd
October 23, 2014 12:05 PM
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One of the most successful video games in recent memory does not involve blood, gore or annihilating an army of bad guys. Now in its sixth year, Portal has garnered multiple Game of the Year, Best Game Design, and Most Innovative Game awards. Wired listed Portal as one of the top 15 most influential video games of the decade. Together with its sequel, Portal 2 – which sold over three million copies within three months of its release in April, 2011 – it has blown away the competition: traditional shooter games like Halo: Combat Evolved, Warcraft III, and Starcraft Battle Chest. But what’s particularly surprising about Portal’s success is its creator: Kim Swift, a female designer whose instincts—to create a problem-solving game dominated by female characters that can be finished in less than four hours—ran completely counter to the industry’s accepted wisdom.
Yet in many technology companies, an idea like Portal would never be developed because its creator, Kim Swift, is a woman. Research from the Center for Talent Innovation (CTI) finds that “in the U.S., 32 percent of Caucasian men in SET jobs see their ideas actually get rolled out to market or otherwise implemented, whereas just 23 percent of Caucasian women in SET (and 22 percent of multicultural women) enjoy similar success.”
CTI’s report, “Athena Factor 2.0: Accelerating Female Talent in Science, Engineering and Technology,” reveals that more than a quarter (28 percent) of U.S. women in technology feel stalled in their careers, according to research from CTI. A similar number (25 percent) believe “a female would never get a top position at my company, no matter how able or high-performing.” The result: U.S. women working in technology are 46 percent more likely than their male peers to leave the industry within the year.
What causes smart women to head for the exits?
Ambition-sapping antigens. Gender bias is a persistent and pernicious problem: 35 percent of U.S. women in the science, engineering and tech (SET) industries perceive bias in their performance evaluations. More than half work alongside colleagues who believe men have a genetic advantage in math and science. Male leadership models. CTI research finds that 44 percent of U.S. women in SET feel that behaving like a man will help them advance in their careers and nearly half (46 percent) believe senior management more readily sees men as “leadership material.” Lack of senior-level support. A dearth of effective sponsors leaves many women without someone to protect, advice and promote them. In other words, because women don’t look, sound or act like the alpha male, or because they lack senior-level support, women’s ideas and innovations hit a chokepoint. Unable to contribute their full innovative potential, it’s not surprising that so many SET women have one foot out the door.
That’s not only bad for women; it’s bad for business.
How can employers stem the exodus of female talent, and sustain and advance their careers? One obvious solution: sponsorship. Sponsors help their protégés crack the unwritten code of executive presence, improving their chances of being perceived as leadership material. Most important, sponsors help women get their ideas heard – one of the best ways to engender respect and open opportunities to promotion.
The tech industry, with its “Titshare” app and frat-house culture, is notoriously unsupportive of women. Furthermore, CTI’s extensive research on sponsorship shows, sponsors tend to help people who remind them of themselves. Because senior tech leaders are overwhelmingly male, it’s that much harder for women to trigger that instinctive outreach.
Yet there are steps smart women can take to get the leverage they need to succeed:
Go for the leaders with “juice.” Women in SET overwhelmingly confuse mentors, role models and people who like them with sponsors, or people who can actually help them and are motivated to do so. Don’t look for comfort; seek out clout – leaders who have the power to make a real difference in your career. Grasp the power of performance. Sponsors back people who over-deliver – not just for the sponsor but for the firm. Hit those deadlines, deliver on targets, and drive superior results that will burnish the sponsor’s legacy and show your commitment to the company’s mission. Deploy your difference. Draw on insights afforded by your gender, ethnicity, sexual orientation, and/or socio-economic, religious or cultural background. Look for gaps – in strategies or even your sponsor’s skills – and use your experience to fill them. That’s what Portal creator Swift did in creating a game that appealed to a broader audience than typical gamers. Exude executive presence (EP). Are you “leadership material?” More importantly, do others perceive you to be? Focus on the three pillars of EP: appearance (looking like a leader); communication (sounding like a leader); gravitas (acting like a leader). The more you can convince your sponsor that you have EP, the more likely he or she will believe you do. The demand for top tech talent is intensifying: Tech leaders like Facebook, Amazon, and Apple will need to fill more than 650,000 new jobs by 2018 to meet their growth projections, and two-thirds of those new hires will be for technology roles. Women are the obvious answer. After all, no company wants to miss out on the next Portal.
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Scooped by
Linda Holroyd
October 22, 2014 6:10 PM
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Ben Bradlee and the future of journalism By Brian Stelter @brianstelter October 22, 2014 NEW YORK (CNNMoney) "Put out the best, most honest newspaper you can today, and put out a better one the next day." Every journalist can relate to those words, written by Ben Bradlee toward the end of his 1995 memoir "A Good Life."
Bradlee, who died Tuesday at age 93, was the longest-serving top editor in the history of The Washington Post. He ran the newspaper with verve and determination from 1965 until 1991 and stayed closely associated with it for the rest of his life. "He was the best," said Donald Graham, The Post's publisher during the latter half of Bradlee's tenure. "He pushed as hard as an editor can push to print the story of the Pentagon Papers; he led the team that broke the Watergate story. And he did much more."
Ben Bradlee, the former executive editor of The Washington Post, pictured in 2005. In the outpouring of remembrances of the man, there's a sense that with his passing, an idea has died too, an idea about print journalism and impact and government accountability. I think that's a premise that Bradlee would have ripped up. As Graham said in a statement on Tuesday, Bradlee's "drive to make the paper better still breathes in every corner of today's Post newsroom." Last year The Post was among the newspapers and web sites that turned Edward Snowden's cache of NSA documents into compelling stories about mass surveillance -- a clear example of "impact." Still, it is worthwhile to reflect on what's changed, now that the notion of publishing "the best, most honest newspaper you can today" feels like it belongs to a prior generation.
Bradlee received the Presidential Medal of Freedom in 2013. David Remnick, once a young reporter for The Post and now the editor of The New Yorker, wrote that Bradlee ruled the newsroom "at a time before Craigslist, before newsroom cutbacks, before Politico, before the sullen loss of confidence," and before the Graham family sold The Post to Amazon (AMZN, Tech30) CEO Jeff Bezos for an underwhelming $250 million. Bradlee was on top when newspapers were on top. "It is tough to imagine a newspaperman ever playing the kind of outsize role that he once did in Washington," wrote David Carr of The New York Times. "Newspapers, and people's regard for them, have shrunk since he ran The Post." "What was great about Ben," wrote "This Town" author Mark Leibovich, "was that he embodied a much more confident time in American journalism -- before everyone was so terrified of offending readers, not giving them what they wanted, being accused of bias, not being sufficiently solicitous of the staff's feelings or constituency complaints or whatever grievance was trending on 'social media.'"
Bradlee reviewing the front page of the Post, which read: "Nixon resigns." "Confidence" came up repeatedly in The Post's front-page obituary of Bradlee. Robert G. Kaiser, a 50-year veteran of The Post, started to write the obit 15 years ago. Last week, coincidentally, Kaiser published "Bad News About The News," an essay for the Brookings Institution warning that "news as we know it is at risk" due to eroding business models in the digital age. Some are more optimistic. There's a sense, as of late, that The Post is a revived force in reporting -- much attention has been paid to its recent scoops and to the fact that about 100 new employees have come aboard since Bezos bought the newspaper last year.
Bradlee pictured in 1994. Amid all the tributes, a comment from Bob Woodward stood out. Woodward and Carl Bernstein led The Post's Watergate reporting while Bradlee led the editing, inspiring legions of young people to seek jobs in journalism in the 1970s and '80s. Bradlee "was the editor of the 20th century," Woodward said. "His passing, in a way, marks the end of the 20th century." Woodward said that to Politico, The Post's chief rival in Washington, a digital news operation created by two former Post reporters. Bernstein, on CNN's "New Day" on Wednesday morning, said Bradlee "viewed the world like the young reporter he started as." What might that young reporter say today? "Put out the best, most honest home page you can this minute, and put out a better one the next."
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Scooped by
Linda Holroyd
October 21, 2014 6:33 PM
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The greatest mistake every young negotiator makes is to respond to aggressively competitive bargaining moves by offering concessions. That's how bullies get their way. They accuse, threaten, annoy, pester, shame, raise their voices, shake their fists and sometimes even get physically pushy. So long as your mental and physical well-being is assured, understand that these are playground tactics and you are the playground monitor.
Because knowledge is power (and bullies don't tend to be scholars of the word but students of the calibrated threat) your best protection against the workplace bully is identifying the tactics he's using and resisting them without raising the stakes or escalating the conflict. Your game will be a subtle one in which you keep a cool head, respond to contentious tactics with an even tone and demand rational responses.
Responses to Threats, Insults and Shouting
The bully bargainer will only out-negotiate your cool-headed plan if you are prepared to push back whenever you are pushed. If the conversation is starting to spiral out of control, use one of these immediate, quietly intoned, statements.
Let's come back to this when you're in a calmer state of mind. I'm happy to continue discussing ways to satisfy both of our interests but I don't countenance threats, insults or shouting. Do you need a break to calm yourself? I'm going to terminate this discussion right now but if you're willing to continue this negotiation later in a more civil tone, I'm happy to reconvene. The secret of the successful negotiator is her refusal to terminate the negotiation until the deal is done even when she's being bullied. Push back against brutish conduct if need be, but do not fold, nor cut and run. You are in control of you and there is nothing the bully bargainer can do to take your agency away, including your willingness to walk away for good if you feel emotionally or physically threatened.
Tough Competitive Bargaining Techniques
You'll sometimes need to deploy aggressive competitive bargaining tactics yourself, particularly when your negotiation partner puts so little money on the table that his offer is not worth a counter, plays his cards too close to his chest and refuses to engage in problem solving.
The savvy interest-based negotiator (one who is treating the bargaining session as a problem solving exercise rather than a world war) should counter unrealistically high demands with unrealistically low ones, noting after several fruitless exchanges that the parties will never reach agreement if they don't begin to bargain within a range of reason.
Competitive negotiators also bluff, mislead, and threaten retaliation if the other side does not comply.
The smart "opponent" calls his bargaining partner's bluff by asking for evidence or asking him to "bet" on his own predictions. This is particularly useful when the negotiation involves the prediction of future events like prices falling or rising.
If the parties have different views on future events, the savvy negotiator will offer a contingency that will favor his counterpart if the future he projects arrives and a better one for you if you're certain enough of yourself to place your bet on your own positioning of the issues. From years of experience I can tell you that this particular exercise usually ends up with both parties waving the white flag on the accuracy of their prognostications.
Additional Competitive Tactics
Competitive negotiators also sub-divide concessions by dividing issues into their smallest possible parts, offering concessions only on the sub-parts; making ambiguous or hypothetical offers that they can later disown; demanding principled justifications for their bargaining partner's positions; and, responding to intransigence with intransigence.
These tactics can also be relatively easily pushed back if you recognize them for what they are - your bargaining partner's attempt to get the biggest slice of the single bargained for pie. Speak truth to power by openly diminishing the value of concessions on sub-divided issues, ask for clarity where ambiguity reigns, make hypotheticals concrete and invite your counterpart to consider baking a few more pies rather than trying to split the one he's fighting you over.
The Interest-Based Bargainer Should Prevail
Once you've worn the competitive bargainer down, the following questions will help you turn the negotiation into a more cooperative endeavor:
what do you think a "fair" solution might look like (and why is that fair to both of us or if you were me, what would a fair solution look like?) which issues are most important to you; we might be able to trade less important issues to me for more important issues to you what are the intangible risks and hidden business costs of failing to close the deal what would a future with the deal in place look like
Knowledge is power. If you have learned as much as you can about your bargaining partner's interests - his goals, values, needs, desires, fears, preferences and priorities - you can characterize your own interests as his, give up bargaining chips that you don't care as much about as he does and uncover hidden value that a strictly competitive negotiation wouldn't.
Stories to put meat on the bones of all these tactics will follow. If you'd like a step-by-step negotiation plan that includes preparation, strategy and tactics, check out our resources page over at She Negotiates.
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Embrace and leverage your strengths is much better than lamenting your weaknesses