Buzz e-sante

Second objet connecté dédié à la santé qui nous vient de chez iHealth et l'on y retrouve encore la simplicité d'utilisation et la fiabilité des appareils de cette marque américaine. Ce tensiomètre sans fil va vous permettre de suivre le plus facilement du monde la courbe de votre tension sur votre smartphone ou votre tablette (iOS et Android) après avoir pris les mesures, le plus facilement du monde.

Today in the highly digital world that we have come to live in, the experience has to be extended to the consumer’s devices: namely mobile phones, tablets and personal computers delivered on the backbone of the World Wide Web.

So in this era where consumers have come to expect more from their brands, are patients correct in demanding a better user experience from their care providers?

Healthcare organizations are aware of this expectation and they are also aware that physicians and their allied co-workers need a better medium to communicate and collaborate among them. This not only leads to a better experience for all but also is critical as hospitals continue to drive better clinical outcomes.

One of the aspects of digital engagement is providing an exceptional web experience, whether it is providing physicians with real time data and reports on the cases they are following or engaging patients with education that can help them manage their health better.

The digital experience can help in achieving the following

1)      Provide a platform for better collaboration between physicians. Also this helps in increasing consultations between experts who are not necessarily collocated but still need a visual to make a better diagnosis.

2)      Accentuates the sharing of information between hospitals and even between various departments of the same  hospital.

3)      Leveraging the existing hospital information to give a visual picture to the patients on education and how they can leverage the hospital and its facilities to the best of its ability.

4)      Running extensive 360 degree programs involving various departments like surgery, nutrition and physiotherapy.

5)      Providing a mechanism for better healthcare management.

scooped and summarized from http://insights-on-business.com/healthcare/healthcare-moving-towards-better-patient-experience-is-digital-the-answer/

SmartHUG remplace iHUG. L'outil amélioré intègre la clinique La Colline et l'option de géolocalisation s'étend aux Androïds.

Numéro spécial consacré à la e-santé, édito et rédac chef, Dominique Noel, Présidente du Festival de la Communication Santé (janv, fev, mars 2014) 

www.tlmfmc.com

The media noted a trend of doctors connecting with patients through social media and texting as early as 2012. Doctors can respond to simple questions their patients send via email or text, and even analyze images of a surgical site in the healing process that a patient sends.

Connecting with patients virtually has lots of benefits: less travel time for patients, reduced costs, a more consistent relationship with a primary care provider even at considerable distance.

But even though we are now well into 2014, there are still no official guidelines or rules from a medical communications institution detailing how doctors should go about texting with patients. As with many other areas of medicine, a lack of guidelines leads to confusion and underuse of texting, especially among older doctors who earned their degrees before so many technological options were available.

The American Medical Association acknowledges benefits in using social media, but also warns doctors to protect patient privacy and “maintain appropriate boundaries” with patients. Doctors report being unsure how to phrase their messages and how to modulate their tones.

Texting well requires technique

Texting has its own language and style, and length restrictions come into play as well, which can add to the confusion. What might have been a five-minute conversation in the office needs to be distilled down into a line or two via text.

This is a new phenomenon and there’s no roadmap, but a few best practices have emerged. Patient surveys have helped. A new online survey designed to gauge patient preferences has yet to be published but was presented at the mHealth Summit in Washington D.C. in December.

Frederick Muench, a clinical psychologist at Columbia University Medical Center, designed the survey and directed another study in a similar vein earlier this year.

Both batches of results indicated that 98 percent of patients were potentially interested in using text messaging as a part of their continuing care strategy.

Saving everyone time

This type of “telemedicine” is increasingly popular, and could not only help patients connect to doctors quicker, but could save the healthcare system money in the long run by preventing unnecessary doctor’s visits; if a question can be answered in a one line text without a face to face meeting, so much the better.

“These tools are embedded in my work day,” said Natasha Burgert, a pediatrician in Kansas City. “This is something I do in between checkups. It’s much easier for me to shoot you an email and show you a blog post than it is to phone you back. That’s what old-school physicians are going to be doing, spending an hour at the end of the day” returning patients’ phone calls, she said.

As for best practices, here’s what else Muench found:

1. Patients prefer statements, not questions.

2. Complete sentences are best.

3. They generally don’t like for doctors to use “text-ese,” like “LOL” or “wat.”

4. Surprisingly, they do like positive emoticons.

5. Also, make sure grammar is correct.

Some of these may seem counterintuitive, like no to texting lingo but yes to emotes, but one central message does emerge. Texting is a casual form of communication, but the patient-provider relationship is still professional. Condensing but preserving what you would tell them in a face-to-face meeting should honor the subject matter.