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Jeff Domansky's curator insight,
October 13, 2013 11:01 AM
Are you listening to your customers? It's a valuable strategic business tall and here's where it's going.
nicole ferrara's curator insight,
October 13, 2013 5:35 PM
Monitoring online conversatons totes a scary line between big brother invasion and consumer insight. While the benefits of social listening are apparent to companies, they need to make sure their methods don't seem invasive and turn off consumers. |
This is why "Interrogation" is a critical skill taught in our T.I.P.S. Tracking program.