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Now that 2019 is behind us, we look forward to another great year for e-commerce businesses.As with any other industry, things are constantly changing... 
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McDonald's didn't invent the drive-through, but it helped make it ubiquitous and tripled down on it as a business model
James Schreier's insight:
Clearly lays out the history, the present, and a call for others to look at the "possibilities" of drive-thru for...????
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So how do you innovate when everyone’s mindset is to wait out the storm? You Go Opposite; take the road less traveled to take your organization from success to significance and turn this pandemic disruption into opportunity.
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Understanding "paradigms" and "paradigm shifts" has exploded into importance -- with new problems and the need for new solutions.
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As we approach a turning point in our civilization’s journey, author Naomi Klein has been sounding the alarm about how to shift the current paradigm and loosen our deadly chokehold on the living world.
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__ Brain training may be required for occupants of driverless vehicles (Traffic Technology): "A much-touted perceived benefit of autonomous vehicle technology is that working and a variety of leisu…
James Schreier's insight:
Interesting questions about "the future." A "possibility" to be explored.
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But it may have the unintended consequence
James Schreier's insight:
This entire article is loaded with examples from multiple states about the complexity and rapid pace of changes in this industry.
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This new, opt-in technology allows multiple customers to see personalized content tailored to their unique journey on a single digital screen – at the exact same time and in their preferred language.
James Schreier's insight:
Whoa?
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A New York City Council hearing looked into companies like Zuul and Kitchen United
James Schreier's insight:
Another interesting twist on the exploding trends in restaurants. This is why I think it's so important to watch this sector -- complex, fast-changing.
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2020 — for many of us, it sounds like science fiction. Yet the future is Now. Is your business ready for the new demands and opportunities that are reshaping customer experience?
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By next year, most single-use plastics will be heavily restricted or banned
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The evolution of technology, employment law and the way work gets done will shape the new year, according to experts who spoke to HR Dive.
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Prognosticating about what to expect in the new decade
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The moves illustrates how the world’s largest online retailer,, is now leveraging its presence both online and in physical stores to handle high demand from consumers who are stuck eating at home, with many restaurant dining rooms closed to the public.
James Schreier's insight:
A good, thorough description of the changes -- other organizations and industries should be watching
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Even during these trying times, there are a number of amazing meal delivery services that ship delicious, prepared meals right to your door to help you maintain a healthy diet without having to leave the house.
James Schreier's insight:
I have posited frequently the value of "monitoring" the food service space for trends and innovations. Now in the COVID-19 time, here's an observation on the growing importance of delivery. Delivery has exploded, is exploding, will continue to explode??
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From
mailchi
Several interesting examples of different companies reacting to COVID-19. It's valuable to watch how companies are getting messages out in different ways.
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As dining rooms empty, restaurants, like Founding Farmers, set up markets to feed consumers
James Schreier's insight:
I have been actively promoting for a long time why this industry is important to follow because they are innovative and trend-setting. Not surprisingly, they are now acting quickly during the Coronavirus pandemic. Adapting quickly...
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The COVID-19 outbreak is a human tragedy and has a growing impact on the global economy. This is McKinsey's evolving take on coronavirus' business implications.
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Let’s talk about the future. Technology is evolving so quickly that every year there is something new that will make our call center life easier. Some of these trends are coming quickly, but many won’t be widely accepted for another few years. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years.
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Uber and Lyft said they would ease congestion. Instead they made it worse.
James Schreier's insight:
This article is behind the WSJ paywall -- but it is a great article filled with implications and unintended consequences.
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The digital revolution and digital natives are transforming the workplace. We have witnessed seismic changes in the way business is conducted. And yet, consider the people side of business and how organizations can maximize today’s workforce. Several themes from the past few years are still relevant, and HR leaders continue to work with their employees – both W-2 and 1099 – to deliver a competitive edge that generates results. Two Ends of a Spectrum For digital natives early in their careers, technology is simply a fact of life. They are accustomed to constant “updates” and “upgrades,” always eager to embrace
James Schreier's insight:
A trend, a paradigm shift -- something to be explored for the positive and negative implications.
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The new year means a slew of industry trend pieces with fear-stoking headlines. For HR professionals, they all boil down to the same premise: The workplace is changing — and you’re already behind. Headlines like these often feel like a fire drill. But as anyone with a social media account will tell you, trends come and go. However, anti-trends, which we dug deeper into in our annual report, are core workplace truths that aren’t going anywhere soon. We found that many tried-and-true HR strategies are still important — they just look a little different when coupled with emerging technology and
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The third-party delivery operator’s new Ultimate system allows diners to track digital orders through kiosks, the Grubhub app and in-house display screens
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Shelf-scanning devices aim to help reduce out-of-stock items that collectively cost retailers a trillion dollars a year.
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