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Scooped by
James Schreier
July 13, 2020 9:47 AM
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With companies struggling to survive the COVID-19 storm, new approaches and tactics have replaced existing business models and strategies. However, the biggest challenge for businesses remain ensuring superior customer experience and preserving relationships to thrive in this new normal.
In fact, according to a survey conducted by Forrester, consumers now feel more fragmented, disconnected and less trustworthy of brands than before. Accompanied with minimal physical interactions, companies are in search of devising unique ways to interact with customers and keep them happy and connected.
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Scooped by
James Schreier
July 13, 2020 9:40 AM
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They say hindsight is 20/20 vision. Looking ahead is where we have a problem. Most major innovations have brought us kicking and screaming into the future. In this article, I will explain that the time has come to bid adieu to yet another outdated concept, that of efficiency.
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Scooped by
James Schreier
July 6, 2020 10:24 AM
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Design is about how it works. So with this year’s web design trends for 2020, we’re looking past the grids and gradients to focus on what really matters.
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Scooped by
James Schreier
June 29, 2020 10:38 AM
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The global COVID-19 pandemic will impact young consumers at a crucial time when they are reaching key milestones in their lives.
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Scooped by
James Schreier
June 22, 2020 9:00 AM
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The NPD Group offers data on consumer behavior as during coronavirus
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Scooped by
James Schreier
June 8, 2020 7:59 AM
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If you're a seasoned professional in need of some career inspiration, check out these 3 podcast episodes.
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Scooped by
James Schreier
June 1, 2020 11:01 AM
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Today Narrow AI has fast become a great tool to serve many business needs. Delivering better Customer Experience is only one of them. Gartner says: “By 2021, 15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017”5. Very exciting prospects indeed. But where to start? Below are a few scenarios I think would significantly help out an organization to provide better customer experiences:
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Scooped by
James Schreier
May 25, 2020 9:00 AM
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It could be just another big company buying a bargain during a crisis.
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Scooped by
James Schreier
May 18, 2020 9:29 AM
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One liquor stores has been holding virtual wine tastings, and is preparing for drive-through collections.
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Scooped by
James Schreier
May 4, 2020 9:00 AM
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Working remotely has suddenly become the new normal, and I suspect many leaders have discovered that this remote work thing…
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Scooped by
James Schreier
April 27, 2020 9:19 AM
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Learn the three major internal communication trends that companies need to incorporate into their strategy in the year ahead.
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Scooped by
James Schreier
April 21, 2020 5:27 AM
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With an already strong e-commerce presence, Walmart racked up impressive year-over-year online grocery sales growth in March.
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Scooped by
James Schreier
April 20, 2020 9:53 AM
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The James Beard Foundation and Independent Restaurant Coalition surveyed 1,400 independent restaurants about their experiences during the coronavirus pandemic
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Scooped by
James Schreier
July 13, 2020 9:45 AM
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With companies struggling to survive the COVID-19 storm, new approaches and tactics have replaced existing business models and strategies. However, the biggest challenge for businesses remain ensuring superior customer experience and preserving relationships to thrive in this new normal.
In fact, according to a survey conducted by Forrester, consumers now feel more fragmented, disconnected and less trustworthy of brands than before. Accompanied with minimal physical interactions, companies are in search of devising unique ways to interact with customers and keep them happy and connected.
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Scooped by
James Schreier
July 12, 2020 11:36 AM
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Everyone said this was most important. Now, almost nobody is doing it.
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Scooped by
James Schreier
July 6, 2020 4:58 AM
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A business model that seemed marginal before the coronavirus pandemic now looks like the future of restaurants.
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Scooped by
James Schreier
June 22, 2020 9:00 AM
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Ken Blanchard says it is difficult for leaders to plan for the future while they are also managing the day-to-day. For that reason, he suggests organizations have two groups of leaders: one that focuses on the present and a second that looks toward the future. In their new book Lead from the Future, Mark W.…
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Scooped by
James Schreier
June 15, 2020 9:00 AM
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Robots in the workplace can get a bad rap—most people aren’t trying to get replaced by one. But the smartest and most innovative robotic companies aren’t designing teams of droids that send people packing. Instead, they’re crafting intelligent machines that work alongside workers, increasing efficiency and profits in the process.
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Scooped by
James Schreier
June 8, 2020 7:39 AM
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A global forum in Dubai is to showcase the latest innovations and research tackling water scarcity and food insecurity in marginal environments.
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Rescooped by
James Schreier
from Short Look at the Long View
June 1, 2020 10:38 AM
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"We know from talking to students that they are feeling tired, stressed, and bored, but were surprised by how overwhelming it was."...
Via Joel Barker
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Scooped by
James Schreier
May 19, 2020 8:49 AM
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The Technology Radar is an opinionated guide to technology frontiers. Read the latest here.
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Scooped by
James Schreier
May 11, 2020 9:00 AM
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Small business expert Jim Blasingame reports as we pass through this mid-pandemic wormhole into whatever's next, that bisect will shift paradigms all around us. And, as we know, when a paradigm shifts everything goes back to zero. Are you prepared for the impact on your business model?
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Scooped by
James Schreier
May 4, 2020 9:00 AM
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According to research completed by Global Workplace Analytics, there were five million people working from home at least 50 percent…
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Scooped by
James Schreier
April 27, 2020 9:18 AM
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A look into how successful entrepreneurs have become disruptors in the political sphere, enacting real change at a state-wide level...
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Scooped by
James Schreier
April 21, 2020 5:26 AM
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How do the US C.A.R.E.S Act stimulus programs affect retail? The answer might surprise you. Get an update on retail/hospitality and how the stimulus plans, with delays and competing priorities, will unfortunately hasten the demise of many retailers in this webinar.
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A fascinating topic -- and something that can be lived because of all the opportunities to experience companies experimenting, upgrading, etc.