T.I.P.S. Tracking - I-Wheel - "UC File"

Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? So let’s get into it.

AI narrators could be about to take over the audiobook game.

Everything from new organizational structures and payment schemes to new expectations, skills, and tools will shape the future of the firm.

Rep. Mark Takano, D-Calif. is sponsoring legislation to make a 32-hour workweek the new American standard, jumping off a wave of recent interest in the topic.

Last year was defined by a “war for talent,” hybrid work conversations, quiet quitting and more. Here are six findings to help leaders navigate this year.

The late Brazilian car-racing champion Ayrton Senna once said, “You cannot overtake 15 cars in sunny weather, but you can when it’s raining.” Well, there’s been no shortage of downpours in recent years. We’re living in a world where new shocks—the war in Ukraine, the return of inflation—have been layered onto earlier shocks—a deadly global pandemic, supply chain disruptions—that in turn were layered onto, and dramatically accelerated, long-standing trends such as digitization and sustainability.

Wilson's 'Airless' basketball of the future trades an interior bladder for a 3D printed lattice, yet it bounces just like a traditional ball.

This year may well be remembered as the moment the world woke up to the power, the potential and the world-inverting threat of artificial intelligence. OpenAI's humble, free-to-use chatbot has made it clear: life will never be the same after ChatGPT.

From pay transparency to independent contractors, here are the legal areas expected to present HR with challenges throughout 2023.

Economists are predicting a slowdown in labor market activity in the U.S. in 2023 due to a likely recession, a continued battle with inflation, more layoffs and higher unemployment. But data shows the far greater concern is demographics.

Helping households reduce food waste, Hellmann's created a smart jar that indicates whether a fridge is set at the correct temperature to keep food fresh.

New software cobbles together billions of data points to indicate the likelihood of someone leaving.

What we’re looking for here is divergent thinking—the ability to explore multiple possible solutions in order to generate creative ideas. This is opposed to convergent thinking, which is the process of figuring out the most effective answer to a problem.
Divergent thinking is more likely “when we appraise a situation as a challenge. Being in a challenge state means we are more willing to explore possibilities.”

Now, next, and beyond: Tracking need-to-know trends at the intersection of business and technology

From artificial intelligence to alternative energy sources, technology is changing how we live and work. Some of these advances are happening so fast that it’s hard to keep up.

In the world's first 'banana factory,' Sunt will upcycle rejected bananas into no-waste banana purée, as raw material for itself and other food producers.

Leading teams and organizations to calm waters has never felt quite like this. With continued economic headwinds on the horizon and flailing consumer confidence comes a great deal of uncertainty about the future of the workplace.

One thing is certain: How we work and live has changed … and we must adapt.

Food retailer REWE and railway company Deutsche Bahn are partnering to pilot a supermarket-on-wheels that will drive to the doorsteps of rural communities.

The rise of ChatGPT has thrown up urgent questions about automation and the future of work

A large number of American men between 25 and 54 years old are not working or even looking for work.