The Empathy Decathlon is an empathy training framework based on academic research, business case studies, and innovation practices. It consists of ten micro-skills that help individuals, teams, companies, and communities understand and continually cultivate self-empathy and cultures founded in empathy.
The full decathlon consists of five "me" skills including energy, baggage, self awareness, inventory, hearing and five "we" skills that include responding, asking, meaning, feedback, and lead.
This course consists of four sections. It starts off with a quick introduction to the benefits of developing your listening skills. You will then identify good and bad listening habits in yourself and others, which you need to do before you proceed with building on and developing your own listening skills. The course then takes you through strategies to practice and improve your skills to listen with purpose, understanding, and, most importantly, empathy.
I believe that empathy is the superpower that can help solve the biggest problems humanity is facing. These problems are at the scale where individual solutions aren’t enough. These are global climate change, hunger, poverty, and homelessness. I call these problems community or humanity uniting problems. However, our communities are experiencing increasing polarization, and even the reality of the problem is up for debate. The interest of the individuals is being weighed on the same scale as the survival of humanity.
This is a free Empathy Circle Facilitator Training. Learn to facilitate an Empathy Circle. Join this event if you would like to take part in the training.
We are forming multiple cohorts of 4 to 20 participants. There is limited space in each cohort, and all participants must check with trainers to be accepted into the training. The basics of facilitating an Empathy Circle are fairly easy, however, it is a life long learning to deepen the skills and build a more empathic way of being and culture.
This is a free Empathy Circle Facilitator Training. Learn to facilitate an Empathy Circle. Join this event if you would like to take part in the training.
We are forming multiple cohorts of 4 to 20 participants. There is limited space in each cohort, and all participants must check with trainers to be accepted into the training. The basics of facilitating an Empathy Circle are fairly easy, however, it is a life long learning to deepen the skills and build a more empathic way of being and culture.
WHY READ THE EMPATHETIC WORKPLACE? This critical resource gives anyone who may come into contact with someone in trauma a tested and proven five-step method, called the LASER method, to prepare for what lies ahead.
LISTEN Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive.
ACKNOWLEDGE Recognizing the courage of someone who shares a difficult personal story with you and acknowledging their disclosure as a gift.
SHARE Returning some measure of control to the victim by sharing information with him or her about the reporting process or the non-confidential aspects of their report’s status.
EMPOWER Providing the traumatized person with resources that are available to them by the company.
RETURN Ensuring that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.
This is a free Empathy Circle Facilitator Training. Learn to facilitate an Empathy Circle. Join this event if you would like to take part in the training.
We are forming multiple cohorts of 4 to 20 participants. There is limited space in each cohort, and all participants must check with trainers to be accepted into the training. The basics of facilitating an Empathy Circle are fairly easy, however, it is a life long learning to deepen the skills and build a more empathic way of being and culture.
This empathy workshop is ideally suited for people who want to learn to better interact with customers, patients, or clients. The training course is hands on and taught in an interactive seminar format.
Course Outcomes
This empathy skills course will:
Explain the value of empathy.
Offer techniques for incorporating empathetic listening into daily communication.
Describe what empathetic body language looks like.
Provide tactics for connecting with customers, colleagues, and clients.
HOW EMPATHY CAN CLOSE THE CUSTOMER EXPERIENCE GAP If your primary KPI (key performance strategy) is revenue growth, then your focus should be on boosting retention rates and increasing the lifetime value of your customers. These objectives go hand-in-hand with customer experiences built on empathy. Customers want to do business with brands that care about them and demonstrate the same values that they practice. (Last year, a survey of more than 1,000 U.S. consumers found that 60% want companies to take a position on social issues.)
Empathy Training: How to get a group to do an Empathy Circle? By: Lou Zweier
The Empathy Circle is the most effective gateway practice for learning, practicing and deepening listening and empathy skills, as well as, nurturing an empathic way of being.
Empathy Education Workshop Series in Theory, Practice, and Policy
Tuesday, May 4 | Workshop 1 – Empathy Education Theory: Intersectional Approaches This workshop explores how intersectional approaches can be applied in the context of youth empathy education, including issues of equity and social justice in relation to race, gender, sexuality, disability, and decolonization.
We will also focus on the interplay between dialogue and discourse as tools for empathy and compassion. Finally, building on the work of Patricia Hill Collins, we will discuss the factors of “Intersectionality as a Metaphor Heuristic and a Paradigm” as it connects to empathy education.
Tuesday, May 11 | Workshop 2 – Empathy Education Practice: Arts-Based Education In this second workshop, we will discuss the role of the arts, music, literature, and sound technology as part of an empathy education curriculum.
Also in the discussion will be a focus on the role of non-formal education as a community development model. Finally, using a model of Bridging Worlds as part of an empathy education curriculum, we will look at how empathy education can be reciprocally support in the classroom and community.
Fun, Facilitated Networking at 9:30-- The meeting will open with an activity to help you to get to know other members of the SEAF Community. To participate easily, please update to the latest version of Zoom.'
The program begins at 10am with Presenters Shelton Davis and Theresa Ward
How to layer empathy into Facilitative Leadership Frequently misunderstood, often misinterpreted, empathy is a skill that every facilitator needs to succeed. We may call it a ‘soft’ skill, but considering 83% of employees state they would leave their jobs to join a more empathetic organization, the impact of empathy can’t be overstated—and should never be underdelivered. Empathetic teams and cultures empower true collaboration, productivity, and engagement.
So how can facilitators master this seemingly elusive skill? And how might they instill it in their teams?
Join Shelton Davis and Theresa Ward of Empathy Lab, as they walk you through the foundational elements of a true and lasting empathy practice. In this highly engaging, interactive workshop, participants will walk away with what it takes to bring empathy into your work:
A clarified understanding of this skill A regular practice that is immediately applicable Techniques to use in facilitation that create an ‘empathy utopia’
What Is Empathy – A Definition Empathy is understanding and experiencing the feelings of another person and supposing their thoughts from their position. The one empathizing can feel the distress of another the way they perceive it. According to Carl Rogers, to have empathy is “to sense the hurt or the pleasure of another as he senses it.”
Much of our modern understanding of empathy is based on the works of Carl Rogers, the American psychologist. It was he who told us we can learn to be empathic.
Empathy is the ability to understand someone from their frame of reference. It’s also the trait that leads to reducing employee absenteeism, law suits against your company and increases the bottom line.
Now, more than ever, leaders need to understand how they can increase their capacity for empathy. Your ability to understand your colleague’s frame of reference will directly contribute to your ability to lead.
In this free, one-hour workshop, you’ll learn what empathy looks like, some simple exercises you can do to increase your capacity for it and how you can embed it as part of your workplace culture.
An introduction to Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
The cornerstone of good leadership is empathy, which has become even more critical during the past year. During this uncertain time, we focused on listening to the team and addressing their concerns. We provided clear and consistent communication throughout the pandemic, and we were pleased to find that our internal employee engagement scores increased. Many factors played a role, but empathy and communication were essential.
This is a free Empathy Circle Facilitator Training. Learn to facilitate an Empathy Circle. Join this event if you would like to take part in the training.
We are forming multiple cohorts of 4 to 20 participants. There is limited space in each cohort, and all participants must check with trainers to be accepted into the training. The basics of facilitating an Empathy Circle are fairly easy, however, it is a life long learning to deepen the skills and build a more empathic way of being and culture.
This is a free Empathy Circle Facilitator Training. Learn to facilitate an Empathy Circle. Join this event if you would like to take part in the training.
We are forming multiple cohorts of 4 to 20 participants. There is limited space in each cohort, and all participants must check with trainers to be accepted into the training. The basics of facilitating an Empathy Circle are fairly easy, however, it is a life long learning to deepen the skills and build a more empathic way of being and culture.
This course explores the characteristics of genuine empathy and explores ways we can develop it within ourselves to draw upon in our work and lives.
Developing empathy helps our own progress towards emotional maturity and wellbeing, but is also a profound skill for human services professionals, managers, educators, healthcare staff and support workers across a range of industries.
Empathy enriches communication, builds relationships, fosters connection and allows us to “tune in” to others needs to allow us to be more supportive, appropriate and nuanced in our professional practice.
Last year, we coined the term “Chief Empathy Officer” to describe the new mandate for CEOs to act with empathy as the pandemic brought unprecedented global turmoil on businesses and the workforce.
Fast forward a year, and the call for empathy has only intensified. But the good news for executives: Empathy, especially cognitive empathy, the act of intellectually relating to another person – is a muscle that can be trained and honed. When practiced by leaders with their people, empathy can build stronger teams and cultures, answering the call for inclusion that’s increasingly heard in modern workplaces. Empathy is critical to building high-performing teams that deliver tangible impacts to your bottom line.
To empathize means to comprehend another person well enough that, given a particular purpose, you can act and react the way they would, make decisions based on their principles–dropping your own actions, reactions, and principles for a small period of time. Empathy is putting yourself–cleansed of your own style of thinking–in this person’s place.
Empathy requires imagination and interpretation, a lot like what an actor must do when playing a new character. And this kind of deep understanding across many people gives your organization strong patterns to take into account when deciding product strategy and flow. It also clarifies the types of audience segments you can support, based on their styles of thinking instead of demographics.
As a product manager, developer, designer, analyst or marketer, empathy in your work is for exploration and definition.
Empathy Training: What is a good size for an Empathy Circle? By: Lou Zweier
The Empathy Circle is the most effective gateway practice for learning, practicing and deepening listening and empathy skills, as well as, nurturing an empathic way of being.
Empathy trainer Katherine Teh says one of the first "levels" of empathy training is learning "self-focus listening" and listening to others as a means to recognise things that are most important to other people.
“One of the first things that we do is listening training and self-focus listening is the first level – it’s where people are literally listening to what someone says in order to pivot to something that’s important to them about themselves,” she said.
Ms Teh said everyone knows someone who prefers talking and hearing about themselves rather than listening and building connections with others in conversations.
“We all know people like that. When talking to them you never really feel like they understand you or engage with you – and of course that means you feel less connected to them.”
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