Management - Leadership

While I was at the gym last week, I was shocked to see a fellow member lifting a fully stacked bar while simultaneously arguing with someone on the other end of his hands-free headset.

By Devora Zack Life isn’t neat and tidy. Neither, therefore, is managing. Sometimes we bang our heads against the wall; sometimes we need the visceral sting. Other times, we can face the facts calmly.

You have more to do than chart a strategic path. Keep your team adventurous and youthful.

“All I want is for someone, sometime, just one time, to say thank you.” She works late every night, and pulls long hours.

We've all heard about how millennials have been raised by “helicopter parents," who hover over them and protect them from criticism and disappointment.

Occasionally I’ll see a theme running through the emails and feeds I receive. This past week, there was no missing the theme on how to praise others.

With everyone screaming these days about not being able to find the right talent, you might want to consider hiring “comeback kids.” What are “comeback kids?

Every so often, I’ll write a post about bad employee recognition practices I’ve heard of or read about. Today’s stories made me cringe.

Good listening skills are essential to any manager’s success—but sometimes it’s hard to find the time in today’s frantic work environment.  As a result, it’s easy to fall into a habit of listening ...

During the last few years, I’ve noticed an increase in an unfortunate trend. More and more HR Pros and employee recognition program managers are equating peer-to-peer recognition with zero-value awards.

In this webinar, best-selling author and motivation expert Susan Fowler will show you how to open your mind to a…...

I love being pleasantly surprised, especially when it comes to customer service experiences.  I had one of those experiences a couple of weeks ago when I was visiting my son at college.  Let me sha...

Attracting and retaining top talent are perennial concerns among managers, in good times and in bad.

“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it,” Albert Einstein said.

Trying to keep your internal (employees) and external customers coming back? Maybe it’s time to engage diversity, embrace new and innovative ideas from all of your customers, and be a learner with ...

There was never a question of “if” it would happen. The only was question was “when?” Any NFL football fan knew that sooner or later a “replacement” referee would make an incorrect call that decide...

Let’s be honest: performance reviews are a pain in the you-know-what.

In the spirit of reverse innovation, and reverse mentoring, I submit to you that the next trend to watch out for in leadership is, you guessed it — reverse leadership. You've likely seen reverse leadership in action.