Management - Leadership

Forget the ability to un-jam the copier, program arcane codes, or add ridiculously large numbers in your head. The #1 job skill for 2020 is empathy.

Leaders are a causal force — they cause things to happen that were not going to happen without their influence. They are future oriented and they envision possibilities that are often …

The first master of the art believed in ethos, pathos, and logos.

Bosses hear all sorts of crazy things from their team members. Some of the things employees say are funny, some outlandish, some critical, some stupid, some helpful, and some are just downright mea...

I bet most people who read the headline think this relates to the chaos that HR teams face on a regular basis. Add up the number of people in an organization and multiply that by each …

Company culture is a lot like meetings and memos: it’s an inescapable, and inevitable, part of the employee (and candidate) experience.

I have the honor of doing what I love for my job: I help company leaders transform their cultures into ones of appreciation and recognition.

The business world, no doubt, is full of jargon, clichés, truisms, and buzz words. Quality, morale, lean, innovation — all fine words, in and of themselves, but they are often rendered meaningless by our repetitive, and sometimes thoughtless use of them.

As counterintuitive as it sounds, it can be quite a challenge to align our values, passions and most fundamental purpose for being with how we live our lives.  But that’s what authentic leaders do-they find practices and people to help hold themselves accountable.

If you've been to a Hard Rock Cafe before, you know how unique the restaurant experience is there.

Kicking, hitting, pushing, calling names — no, it’s not a 4-year-old kindergartner run amok, it’s the behavior of 44-year-old, (now former) Rutgers basketball coach Mike Rice. Apparently Rice has been positively reinforced and rewarded for this type of behavior since preschool because people don’t develop lifestyle strategies overnight. In early April of this year, Rice was fired by the university after (and only after) ESPN aired footage of his form of inspiring performance: nothing like the coach bashing your head with a basketball at close range to make you a better player, right?

You're having a conversation with someone and suddenly his eyes drop to his smartphone or drift over your shoulder toward someone else.

Put on your safety goggles and hold on to your Bunsen burners. I’m going to do Science.

Last week here at the office, my cubicle neighbor and pal Kerry sent me a link to a Wikipedia page and threw down the gauntlet: “You might be able to base a blog on this,” she wrote. “The Butterfly Effect.”

Only if you have the core competencies will you be able to action the key deliverables ... Steven Poole drills down into the strangled vocabulary of office jargon

“If you ever answer someone important with “That’s Not My Job,” you will be RIGHT!

Gallup research shows that bad managers are responsible for actively disengaging employees, costing the U.S. an estimated $450 billion to $550 billion annually. Read more to find out why bad managers are catastrophic for businesses.

Over cake with colleagues at a recent company celebration, I had an epiphany. Well, perhaps not an epiphany as this is a truth I’ve long known, but definitely an analogy worth sharing.

Two of the most direct, measurable people metrics affected by strategic, social employee recognition are employee engagement and employee retention. Nearly all organizations I consult with …

WorldatWork just released its 2013 Trends in Employee Recognition report. The timing is ideal, as earlier this week I blogged about the importance of behavior-based recognition and …

The praise your managers give you is actually a drug, and you're addicted (along with most people in today's society). Don't let it control you!

Last week I shared insight from Eventbrite Co-Founder and President Julia Hartz on the importance of helping employees understand how they personally and individually contribute to achieving …

As regular readers can imagine, I’m a big fan of research. Research from multiple angles and sources can lead us to better decisions and applications.