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It’s the New Year, and I hope you’ll forgive one more post on resolutions—although this one might be a little different from what you expect. Because our topic is the well intentioned manager and t... 
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Scoop.it!
"Nothing is more effective than sincere, accurate praise, and nothing is more lame than a cookie-cutter compliment." ~Bill Walsh I frequently ask participants in my workshops: “How many of you are ...
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Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
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If you ask any CEO you are most likely to hear he or she is committed to building a customer centric culture. It is very common to find customers first’ in a company mission statement. You will hear customer service is a priority.
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Each year Santa grants me an exclusive interview where he likes to share nuggets of his leadership wisdom. Over the years he's talked about building high performing teams, delegation, and motivatio...
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People who embrace life with gusto enjoy better health and more happiness and fulfillment says Ken Blanchard in his latest column for Chief Learning Officer magazine, Blanchard goes on to explain t...
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What are the biggest mistakes good managers make? That’s the question I asked 130 of our Blanchard executive coaches for an article I was working on. Because many of the coaches at first didn’t not...
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What can managers do to combat productivity losses caused by distractions and interruptions? In some cases, common-sense interventions carry the day. But…
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Being a great manager means balancing the needs of your people with the results you are trying to achieve. This can be a fiendishly hard balance to strike, and maintain. For example: As managers we...
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The phenomenon of “decision fatigue” has been found in judges, who are more likely to deny parole at the end of the day than at the beginning. Now researchers have found a parallel effect in physicians.
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From
hbr
Warmth beats toughness. There’s an age-old question out there: Is it better to be a “nice” leader to get your staff to like you? Or to be tough as nails to inspire respect and hard work? Despite the recent enthusiasm for wellness initiatives like mindfulness and meditation at the office, and despite the movement toward more horizontal organizational charts, most people still assume the latter is best.
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James Schreier's insight:
One of the most successful strategies in any of my successes in consulting. Spending time really getting to see and know the organization.
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Sidestepping four common mistakes can help companies develop stronger and more capable leaders, save time and money, and boost morale. A McKinsey Quarterly article.
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Francisco Marin's curator insight,
January 1, 2015 12:17 PM
Very interesting article. It suggests a lot of questions to be answered by any leader about: priorities, motivation, dreams, change, micromanagement, values, passion, competences, team, challenges, corporate culture, and work/life balance. 
M.C. Bohley's curator insight,
January 5, 2015 2:15 PM
I like the idea of avoiding the "Crazy Eight"
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Joel Barker's curator insight,
December 22, 2014 5:32 PM
He is a little sloppy with his examples, but he makes some good points. JB
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Future employees will rely upon collaboration, adaptability, and purpose to further personal and enterprisewide success.
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Most of us would accept that failure is just an inevitable part of success. For instance, when you learn how to ski, you have to fall a number of times before you’re able to make it down the mountain skillfully. There are times, however, when failure is not a good thing, such as when you need to meet a customer deadline or achieve a competitive level of quality. Unfortunately, many managers don’t distinguish between when failure can be a valuable catalyst for learning and when it can be truly harmful, leaving employees unsure about when to take risks and experiment, and when to play it safe. For managers and employees, the key to getting this right is understanding whether the organization is in execution mode or innovation mode..
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Need a better retention strategy for your employees? In Part 3 of this series on employee retention, you'll learn why offering training is crucial.
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It’s inevitable: we all make mistakes, hard as it is to admit it. And it’s agonizing when we realize our actions may have had a negative impact on our boss, clients, colleagues, friends, or family.
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If innovative service were a musical genre it would have the passion of a tango and the connection of a square dance. It would be performed in the key of joy. It would be as inclusive as a sing-along, animated at a happy cadence. It would not be jazz.
James Schreier's insight:
Chip Bell is a true master of customer service -- this article has several absolutely key points for quality service!
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Apathy in organizations is often a result of a disconnection between what matters to the person and what they’re asked to do. Yet apathy isn’t always easy to gauge at work. A team member’s
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Leaders need to focus on three basic psychological needs.
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When we teach Situational Leadership® II we often use non-business examples to help people understand the concept of employee development levels. Hosting a big holiday meal is one of the examples w...
James Schreier's insight:
Great example -- honored to be trained in SLII -- proud to have trained 100's in these powerful concepts.
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