Management - Leadership

Hi Madeleine, I run a business where we manage large projects and serve customers all day long. I have a new hire who just isn’t working out. She is rude to customers and makes constant errors. She needs to have instructions repeated again and again and just can’t seem to retain anything. Last week I…

Leaders who have experienced coaching can easily state their opinion about whether or not the development strategy had a positive impact. After all, effective coaching can be the best experience leaders have ever had in terms of supporting their own development and growth. But actually measuring the impact of leader growth can be tough. For…

Rarely in the business world does anything exist in a vacuum. People and departments rely on each other to maintain certain functions, and oftentimes we’ll group individual employees together to wo…

A recently reported six-year study revealed that high-performing teams need to be good at this (and it's not so easy).

It’s quite frustrating to not be heard when you speak up, but it’s more common than you might think. These 7 tips will help you quickly make your point.

How many have you heard (or suffered through)?

Feedback has become completely integrated into all aspects of our lives.

Think about the last time you attended a training session. If you are like me, you got excited about the content, fired up about changing things back at work based on what you learned, and ready to be a different and better leader. Then reality hits. Hundreds of emails, 22 meetings, and 17 “I just…

No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of interpretations. How to build the better app? Fee versus free, with imbedded links. So when it comes to communication, the same

While good bosses should strive to have a deep, human relationship with their employees, the truth is the manager-employee relationship isn't a friendship.

Productivity is the best and most immediate indicator of training impact. If you send someone to training, increased productivity can happen as fast as the next week or the next month. That’s where your business case should focus

Companies are worried about how to manage Generation Z.

Teams more through predictable stages of team development. Understanding these stages can help you determine where to focus your leadership efforts.

Coaching over the phone? Not texting, but actually talking on the telephone? How quaint! When it comes to interacting with others in today’s digital age, the telephone may seem like a relic from the past.  You may think coaching over the phone would be a poor substitute compared to face-to-face interaction. But the truth is,…

When I started coaching in organizations 25 years ago, coaching was mostly for people who were causing problems and needed to be fixed, so to speak. In some places, coaching is still perceived as remedial help but I can tell you without a shadow of doubt that no organization is investing in that anymore. Coaching…

Organisations that are not customer centric do not have leaders who believe in the customer. If they did, the organisation would be customer centric. In my mind, it is that simple.

Here are four habits of successful leaders who motivate their employees to do their work (and do it really well).

When the door opened a young man walked in buried into his phone. He did not look up, which I thought strange because in the outer office there were 3 customers and 4 of his workmates. He proceeded to his

Fifty-eight percent of companies find the lack of soft skills is limiting employee productivity.