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Scooped by
Roland Schegg
October 26, 2012 11:25 AM
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Hotel GMs are finding themselves in somewhat of a conundrum when it comes to responding to online guest feedback.
Most experts suggest responding to every review—whether positive or negative—to show commitment to customers. “I think hotels should be responding to all negative reviews and all positive reviews, as long as there is a way to personalize the response,” suggested Michelle Wohl, VP of marketing for Revinate, a software platform that helps hotels and restaurants manage their online reputation.
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Scooped by
Roland Schegg
October 25, 2012 1:34 PM
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Expect a Year of Flash Sales and Price Wars in Hotels. Catch on to the price and rate erosion effect of private sales and group buying power websites.
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Scooped by
Roland Schegg
October 25, 2012 12:19 PM
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Scooped by
Roland Schegg
October 25, 2012 11:40 AM
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Gain more insight in top hotel channel management solutions.
New channel management solutions seem to arrive on a weekly basis. And each system seems to come with a yet lower price. While many of these tools may seem incredibly cheap, most of them are performing far below hotel marketers expectations. Here is what to look for.
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Scooped by
Roland Schegg
October 24, 2012 11:41 PM
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Le rapport Mobile vous fournit des informations socio-démographiques et des indications relatives à l’utilisation par les utilisateurs de l’Internet mobile, en particulier sur ceux qui surfent sur le Web via ce que l’on appelle les Small Screen Devices tels que les Smartphones & Co.
Le dernier Rapport Mobile 2012-2 de NET-Metrix confirme la tendance continue de l’utilisation d’Internet à l’aide d’appareils mobiles en Suisse....
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Scooped by
Roland Schegg
October 24, 2012 12:10 PM
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Voici un panorama des applications mobiles aujourd’hui disponibles en France (en date du 24 septembre 2012) : Applications de portails nationaux ou régionaux (CultureClic, Exponaute,...
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Scooped by
Roland Schegg
October 24, 2012 11:38 AM
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Mobile devices have made life easier and more productive for business travelers, allowing them to stay in touch and adjust schedules on the fly. But mobile technology can create headaches for travel managers trying to keep tabs on employees and expenses.
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Scooped by
Roland Schegg
October 24, 2012 12:10 AM
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Scooped by
Roland Schegg
October 23, 2012 6:24 PM
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Gamification uses gaming mechanism in a non-traditional gaming context. Its potential impact to generate brand awareness and encourage consumer engagement makes it popular in many businesses including tourism. According to WTM Report (2011), gamification is a major trend for the coming years in tourism. It represents a new industry frontier which this project will pioneer.
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Scooped by
Roland Schegg
October 23, 2012 6:10 PM
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Travel apps are leading industries in usage growth at the same time that travel companies are digging deeper into mobile app development as they aim to connect with consumers at all points during t...
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Scooped by
Roland Schegg
October 23, 2012 11:21 AM
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MyTaxi s’installe à Washington DC. L’application allemande qui permet de contacter un taxi en quelques pressions du doigt a choisi la capitale américaine pour faire ses premiers kilomètre...
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Scooped by
Roland Schegg
October 23, 2012 10:09 AM
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Hotel companies are meticulously approaching mobile-specific distribution offerings. One of their major considerations is how rates are presented and what fences are in place to protect rate integrity.
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Scooped by
Roland Schegg
October 23, 2012 9:33 AM
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Les professionnels du tourisme en ligne se sont récemment alarmés de la montée en puissance des géants du web (Apple et Google notamment) dans le secteur du tourisme....
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Scooped by
Roland Schegg
October 26, 2012 12:02 AM
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A new study shows digital media, including smartphones and Facebook, is giving teens a sense of belonging and identity. It says teens are hitting developmental milestones on the web. But is that so bad?
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Scooped by
Roland Schegg
October 25, 2012 1:33 PM
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Our 2012 outlook for the hotel industry entails a big shuffle in the distribution network caused by Google Hotel Finder, Increasing Cost of Distribution, ...
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Scooped by
Roland Schegg
October 25, 2012 11:46 AM
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Eye for Travel’s most recent Travel Consumer Report surveyed over 8,400 travel consumers from the USA, UK, Germany, France, and The Netherlands in June 2012 to find out who was using the tablets and when they were booking trips.
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Scooped by
Roland Schegg
October 25, 2012 11:36 AM
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Describing secret memos outlining "Project 99" and e-mails referring to "Distribution Dreamworld," lawyers for American Airlines and Sabre Holdings attacked one another during opening arguments of an antitrust trial Wednesday in state district court.
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Scooped by
Roland Schegg
October 24, 2012 1:37 PM
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Social bed and breakfast startup Airbnb is confirmed a long-rumored giant round $117 million in funding, according to an SEC Form D issued today.
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Scooped by
Roland Schegg
October 24, 2012 11:40 AM
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Google Street View placed its camera on a backpack for the first time to capture the Grand Canyon in its global mapping project.
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Scooped by
Roland Schegg
October 24, 2012 12:31 AM
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The tourism destination itself does not have to be social, just the visitors. What does that mean for DMOs? Investing and building social infrastructure.
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Scooped by
Roland Schegg
October 24, 2012 12:07 AM
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Google Field Trip app makes finding the local spots easier for tourists. But what does it mean for tourism destinations and their mobile apps?
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Scooped by
Roland Schegg
October 23, 2012 6:16 PM
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One country that has shown leadership in the development of a national distribution strategy is Australia.
The Australian Tourism Data Warehouse (ATDW) and its distribution network, known as the Tourism Exchange Australia (TXA) Alliance, has been providing education, technology, and distribution for the Australian market since 2001.
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Scooped by
Roland Schegg
October 23, 2012 2:04 PM
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If you are a road warrior who books flights through your corporation's self-booking tool or through a travel agency, online or off-line, then the world's airlines have a grand plan to send you the kinds of personalized offers for premium seats and...
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Scooped by
Roland Schegg
October 23, 2012 11:04 AM
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Hoteliers zahlen bei allen Anbietern eine ähnliche Basisprovision. Die Stornierungsfristen sind unterschiedlich.
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Scooped by
Roland Schegg
October 23, 2012 9:41 AM
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The second quarter of 2012 was challenging for U.S. public online travel agencies (OTAs) - Expedia, Orbitz and Priceline. Domestic business proved resilient for most, but growth from overseas operations was muted across the board. Although international markets have been a boon to OTAs in recent years, headwinds from weakened travel demand in Europe couldn't be avoided
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![Offline travel agents are bouncing back because web is bewildering [says travel agent group] | Tnooz | eTourism Trends and News | Scoop.it](https://img.scoop.it/57lRVMU0JdMtFdqD3c_VXjl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
