eTourism Trends and News
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December 5, 2025 1:25 AM
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Realizing the Value of AI - AI Readiness Index

Realizing the Value of AI - AI Readiness Index | eTourism Trends and News | Scoop.it

"Cisco's AI Readiness Index measures how global companies are preparing for AI - and, for the first time, links readiness to real business value."

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Social media, mobile Internet, online distribution, online communication in tourism (French-English-German) Web: www.hevs.ch / www.tourobs.ch / www.etourism-monitor.ch
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MCP Explained: The AI Standard Reshaping Travel Tech

MCP Explained: The AI Standard Reshaping Travel Tech | eTourism Trends and News | Scoop.it
Model Context Protocol is becoming a prerequisite for AI travel distribution. In the agent era, not being machine-readable will be the fastest way to become invisible.
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Scooped by Roland Schegg
January 9, 5:31 AM
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Le trafic de Gemini fait un bond, celui de ChatGPT ralentit

Le trafic de Gemini fait un bond, celui de ChatGPT ralentit | eTourism Trends and News | Scoop.it
Le marché des chatbots IA connaît un bouleversement significatif. Selon le Global AI Tracker de Similarweb publié début janvier 2026, ChatGPT voit sa domination s’éroder progressivement au profit de Gemini. Une redistribution des cartes qui témoigne d’une concurrence de plus en plus intense dans le secteur de l’IA générative, mais aussi des progrès de Google face à OpenAI.
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Scooped by Roland Schegg
January 8, 9:27 AM
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The great debate: Is AI the enemy of travel? | PhocusWire

The great debate: Is AI the enemy of travel? | PhocusWire | eTourism Trends and News | Scoop.it
“Artificial intelligence is the enemy of travel. Discuss.” This was the provocative title of a conference session at the recent World Travel Market (WTM) event in London.

The session was a lightning debate moderated by Timothy O’Neil-Dunne, principal of travel and aviation consultancy T2Impact, with three people arguing for and against. AI is still clearly what people want to hear about at industry events; the session was one of the best attended at WTM 2025, with standing room only.
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Scooped by Roland Schegg
January 8, 7:26 AM
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Hotel distribution in 2026: what is structurally changing - Why technology, regulation, and traveler behavior are forcing hotels to rethink how demand is generated and managed

"Whitesky distills 25 distribution trends that have consistently emerged over the past year and are already shaping hotel performance heading into 2026. Rather than predictions, these trends reflect concrete shifts in technology adoption, channel power, pricing governance, and guest discovery behavior.

For hoteliers, the message is clear: distribution is becoming more automated, more regulated, and more dependent on high-quality centralized data. Hotels that modernize their infrastructure and metrics will gain flexibility, while those relying on legacy setups risk losing visibility and control.

Key takeaways

AI moves from tool to infrastructure: AI is no longer an add-on for marketing or revenue tasks; it is becoming embedded in how availability, pricing, and booking decisions are executed across channels.
Search no longer starts with Google alone: AI-driven discovery and generative search are reducing traditional SEO traffic, forcing hotels to adapt content and data strategies beyond classic keyword optimization."

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January 8, 7:23 AM
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What hotel tech leaders say AI will disrupt first in 2026

Insights from 27 leading hotel technology providers show that AI’s impact in 2026 will be fundamentally operational rather than experimental. The consensus is that AI transformation has moved beyond pilots and proofs of concept, as hotels actively invest in the infrastructure that will shape performance for years to come. The most meaningful changes focus on unifying fragmented systems, automating labor-intensive workflows, and enabling predictive, increasingly autonomous decision-making across revenue, operations, and guest engagement. Together, these shifts are creating a widening gap between hotels built on modern, AI-ready platforms and those held back by legacy technology.

Key takeaways

Operational fragmentation is collapsing: AI is unifying data across PMS, POS, labor, revenue, and guest systems, replacing siloed workflows with coordinated decision engines that improve speed, accuracy, and profitability.
Manual processes are giving way to autonomy: Repetitive, staff-intensive tasks across operations, administration, and commercial workflows are increasingly handled by AI-driven automation, freeing teams for higher-value guest and strategic work.
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January 8, 7:18 AM
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Why Expedia won’t fight ChatGPT’s travel ambitions - Why the travel giant is aligning with AI agents instead of defending traditional booking flows

Expedia is positioning itself to work with AI agents such as ChatGPT rather than trying to block them, reflecting a belief that these automated interfaces will become central to how people discover and book travel. The company sees resistance as potentially making its services invisible to future demand, so it is building backend tools and integrations that allow AI systems to access Expedia’s inventory and complete actions on users’ behalf. This strategic cooperation acknowledges risks, including shifts in revenue models and reduced brand visibility, but aims to ensure Expedia remains relevant as travel discovery becomes increasingly AI-mediated.
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January 6, 9:38 AM
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Financial analysts on change in travel's search-based model | PhocusWire

Financial analysts on change in travel's search-based model | PhocusWire | eTourism Trends and News | Scoop.it
The travel search and booking process has seen many iterations, with the internet, mobile and voice all expected to turn the ecosystem on its head.

While these technologies provided additional channels for consumers and perhaps improved the experience, chaos did not ensue.

Step forward artificial intelligence (AI), which, depending on who you speak to, will either wipe out online travel agencies (OTAs) or boost their presence and power.

However, analysts following the OTAs do not see AI killing OTAs or the search-based travel model.
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January 6, 3:24 AM
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Hotel websites see rising AI-driven traffic as search clicks decline - How AI assistants and zero-click searches are reshaping hotel discovery

SEO is undergoing a fundamental shift as travelers increasingly rely on AI assistants to research and plan hotel stays. Data from late 2024 onward shows steady growth in AI-driven traffic to hotel websites, alongside declining organic search traffic tied to zero-click search behavior. As search engines and AI tools deliver answers directly within their interfaces, fewer users click through to hotel websites. This change makes visibility inside AI-generated responses a strategic priority for hotel marketers.

Key takeaways

AI-driven traffic is rising: Hotel websites are seeing consistent month-over-month increases in visits originating from AI assistants, signaling a structural shift in discovery behavior.
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Scooped by Roland Schegg
January 6, 3:17 AM
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Expedia brings hotel booking to Alexa+ / AI voice assistants move closer to becoming full-service travel platforms

"Amazon has announced that Expedia will integrate with its next-generation AI assistant, Alexa+, when it launches in 2026. The integration will allow users to search, compare, book, and manage hotels and vacation rentals through voice-based interactions. This move signals a broader shift toward AI-powered, assistant-led travel discovery and booking. It also reflects Expedia’s accelerating investments in agentic and conversational AI partnerships across the travel ecosystem.

Key takeaways

Alexa+ expands into travel booking: Through the integration with Expedia, Amazon’s Alexa+ will support hotel and vacation rental discovery, comparison, booking, and management via voice and AI.
Personalized recommendations at the assistant level: Alexa+ will tailor lodging results based on criteria such as price, room type, and location, shifting personalization from websites and apps to conversational interfaces."

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January 5, 9:44 AM
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Prioritizing accessible travel information in the AI age | PhocusWire

Prioritizing accessible travel information in the AI age | PhocusWire | eTourism Trends and News | Scoop.it

"As accessible travel continues to grow, Camilo Navarro, co-founder and COO of Wheel the World, believes that more travelers will start conversations about accessibility with artificial intelligence (AI). 

“They're going to need this type of information—accessibility data, for instance,” Navarro said during an interview in the PhocusWire studio at The Phocuswright Conference.

To help users with accessibility needs, Wheel the World, a PhocusWire Hot 25 Travel Startup for 2022, is developing a conversational AI chatbot. According to Navarro, the chatbot will use proprietary data and information from customer profiles throughout conversations.

He also believes other travel brands should be preparing their data and making accessibility accommodations visible for AI.

“AI without data is worthless,” Navarro said."

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Scooped by Roland Schegg
December 24, 2025 1:48 AM
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Google Tests Ad Formats That Push Experiences Bookings

Google Tests Ad Formats That Push Experiences Bookings | eTourism Trends and News | Scoop.it

"Google is testing new ad formats for attractions, inserting sponsored links in a booking module with multiple advertisers for the first time."

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Scooped by Roland Schegg
December 23, 2025 8:01 AM
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L’ascension fulgurante de Lovable, nouvelle star européenne de l’IA grâce au «vibe coding» et qui vaut déjà des milliards - Le Temps

C’est un ingénieur suédois, Anton Osika, qui a l’idée de créer Lovable dès 2023. Il démarre avec un outil d’IA permettant de coder plus facilement, et, voyant son succès, contacte Fabian Hedin pour s’associer avec lui. Quelques mois plus tard, en 2024, ils créent Lovable avec la première plateforme de vibe coding. Depuis, le succès a été fulgurant. Plus de 100 000 projets (sites web et applications) sont créés chaque jour depuis cette plateforme, soit un total de plus de 25 millions de projets en un an. Selon la société, ces sites et applications fabriqués avec ses outils ont à leur tour généré plus de 500 millions de visites ces derniers mois.
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Scooped by Roland Schegg
December 20, 2025 6:20 AM
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DirectBooker | Simplifying Travel: How MCP Connects AI to Real-Time Hotel Data

DirectBooker | Simplifying Travel: How MCP Connects AI to Real-Time Hotel Data | eTourism Trends and News | Scoop.it
Planning a dream trip to Japan or that long-awaited European adventure should feel thrilling.  Instead, many travelers find themselves drowning in a sea of booking sites, conflicting reviews, apps, and endless spreadsheets.  When investing potentially thousands of dollars and precious vacation days, the pressure to validate every detail can turn excitement into anxiety.

As an example, travelers choosing a hotel tap into many sources of information – multiple, sometimes dozens of “touchpoints” spread across search, apps, and websites – before making a decision.  According to a Google/McKinsey study: 

“The data [shows] finding travel accommodations is protracted, complex, and sometimes annoying: an average purchase journey for a single hotel room lasts 36 days; hits 45 touchpoints, distributed among search engines and the sites of intermediaries and suppliers; and involves multiple devices.  Travel is a complex, high anxiety purchase.”
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Scooped by Roland Schegg
January 9, 7:00 AM
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Startups et big techs s'affrontent pour préparer les usages post-LLMs

Startups et big techs s'affrontent pour préparer les usages post-LLMs | eTourism Trends and News | Scoop.it

Alors que les modèles de langage atteignent un plateau de performance, l’écosystème de l’IA générative entre dans une nouvelle phase où startups et géants technologiques réorientent leurs investissements vers des territoires encore peu explorés : modèles de monde, agents intelligents, objets connectés, superintelligence… Cette recomposition du marché, marquée par la consolidation d’un oligopole et l’émergence de nouveaux usages, dessine les contours d’une transformation qui ne fait que commencer, et creuse l’écart entre ceux qui observent et ceux qui s’inscrivent dans une dynamique d’exploration / adoption.

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Scooped by Roland Schegg
January 9, 12:28 AM
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AI In Travel, The Translation versus Transformation Gap

AI In Travel, The Translation versus Transformation Gap | eTourism Trends and News | Scoop.it
This article explores why market forces make full Business Model Transformation unlikely, even though the technology exists and the benefits are obvious. Understanding why transformation probably will not happen through natural market evolution helps in making better strategic decisions about where to invest, what to build and which future to prepare for.
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Scooped by Roland Schegg
January 8, 7:29 AM
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25 Trends Reshaping Hotel Distribution in 2026 

"What follows are the 25 trends that emerged most clearly from that year-long chronicle. Some are technology-driven, others regulatory, several geographic, a few behavioural. We’ve grouped them where it made sense, explained why each matters for 2026, and tried to avoid the temptation to oversell their importance. They matter because they’re already happening, not because we think they’re revolutionary."

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Scooped by Roland Schegg
January 8, 7:25 AM
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The 2026 AI Disruption Map - 24 Tech Leaders Reveal Where Hospitality's Future Is Being Built | By Henri Roelings and Floor Bleeker

The 2026 AI Disruption Map - 24 Tech Leaders Reveal Where Hospitality's Future Is Being Built | By Henri Roelings and Floor Bleeker | eTourism Trends and News | Scoop.it
Floor Bleeker and Henri Roelings asked 27 leading hotel technology suppliers a simple question: Which process or function will your AI solutions disrupt most in 2026, and how will this redefine value for hotels? (click here to check out this World Panel Viewpoint on HN).

Their answers reveal something striking. The industry isn't debating whether AI will transform hospitality. It's already building the infrastructure that will define how hotels operate for the next decade.
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Scooped by Roland Schegg
January 8, 7:22 AM
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What Phocuswright’s 2026 predictions mean for hotel operators - AI-led discovery, shifting demand, and new pricing logic will directly reshape hotel performance and distribution

"As 2026 unfolds, Phocuswright analysts see travel moving from AI experimentation to operational reality, with direct implications for hotels. Agentic AI, digital identity, and real-time pricing are not abstract trends but forces that will reshape how guests find, evaluate, and book hotels. At the same time, traveler expectations are shifting toward personalization, authenticity, and value optimization under economic pressure. For hoteliers, the next year will be defined by readiness: data quality, distribution strategy, and the ability to adapt to new discovery and booking paths.

Key takeaways

AI becomes the new booking front door: Conversational and autonomous AI tools are increasingly replacing traditional search, meaning hotels must be visible and competitive inside AI-driven discovery and booking flows.
Content quality drives conversion: Hotels with clean, structured rates, availability, policies, and rich content delivered via APIs will perform better as AI agents select and recommend inventory."

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Scooped by Roland Schegg
January 7, 1:58 AM
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Expedia's Turnaround Under Ariane Gorin Showed Momentum in 2025

Expedia's Turnaround Under Ariane Gorin Showed Momentum in 2025 | eTourism Trends and News | Scoop.it

"Expedia hasn't had this degree of mojo for many years. Can Gorin and team keep it going?

Expedia Group appears to be gaining competitive momentum, with stronger room night growth and improving marketing efficiency in 2025, according to a BTIG research note published Tuesday.

Based on its performance checks, BTIG expects Expedia to report fourth-quarter results showing high-single-digit room night growth, mid-single-digit growth in its consumer segment, and EBITDA margin expansion. The firm also said Expedia is getting more leverage from its marketing spend — particularly in B2C"

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Scooped by Roland Schegg
January 6, 3:26 AM
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The rise of GEO: Why hotel marketers need to think beyond SEO | PhocusWire

The rise of GEO: Why hotel marketers need to think beyond SEO | PhocusWire | eTourism Trends and News | Scoop.it
It's true: SEO is undergoing its most significant evolution in decades. As travelers increasingly turn to artificial intelligence (AI) assistants for booking research, hospitality and hotel marketers face a critical question: How do we ensure our properties appear in AI-generated responses, not just traditional search results?

Working with hotel partners across independent properties and major brand portfolios, we have a unique vantage point on how search behavior is shifting industry-wide. The data we're seeing across this diverse portfolio signals a fundamental change in how travelers discover accommodations.
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Scooped by Roland Schegg
January 6, 3:18 AM
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How TravelAI finds trips you didn’t know you wanted. A fast-growing Vancouver-based company uses niche data to personalize travel discovery

TravelAI Solutions Inc. has built a fast-growing travel business by using AI and large-scale behavioral data to surface trips travelers may not have actively searched for. Operating hundreds of niche travel websites, the company links anonymous user signals across sites to build interest profiles and present highly targeted accommodation options. These curated recommendations are designed to convert casual browsing into bookings via major online travel platforms. Strong growth, fueled by both organic performance and acquisitions of distressed travel assets, has positioned TravelAI as a notable player in AI-driven travel marketing.

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Scooped by Roland Schegg
January 6, 3:15 AM
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Gen Z abandons cash, reshaping how guests pay - Mobile-first payments change expectations for checkout, trust, and spending in hospitality

"Gen Z is rapidly moving away from cash and physical wallets, relying instead on mobile phones and digital wallets for everyday spending. For hotels, this shift is not just about payment methods but about changing guest expectations around speed, convenience, and transparency at every touchpoint. Younger travelers perceive digital payments as safer and more intuitive, while cash increasingly feels irrelevant or even inconvenient. At the same time, new payment behaviors introduce operational risks and revenue considerations that hoteliers cannot ignore.
"

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Scooped by Roland Schegg
December 31, 2025 3:17 AM
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«L’isolement est le fonds de commerce des outils numériques»: comment un «capitalisme de la solitude» amplifie notre mal-être - Le Temps

«L’isolement est le fonds de commerce des outils numériques»: comment un «capitalisme de la solitude» amplifie notre mal-être - Le Temps | eTourism Trends and News | Scoop.it
Les possibilités de se connecter les uns aux autres n’ont jamais été aussi larges et pourtant, le sentiment de solitude est très répandu au sein de la population. Un phénomène qui serait lié à la digitalisation de nos modes de vie, et qui coûte cher à la société
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Scooped by Roland Schegg
December 24, 2025 1:45 AM
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MCP Explained: The AI Standard Reshaping Travel Tech

MCP Explained: The AI Standard Reshaping Travel Tech | eTourism Trends and News | Scoop.it

"Model Context Protocol (MCP) is emerging as a key standard that lets AI agents directly understand and interact with travel supplier systems — moving them beyond simple recommendations to real-time booking intelligence.

  • For hotels, airlines, and other suppliers, MCP represents an opportunity to bypass high-commission intermediaries and reclaim direct business. 
  • Before MCP, connecting AI like ChatGPT, Gemini, and Claude directly to business databases was a massive headache. 

As AI agents increasingly become the interface and checkout moves inside chat, MCP integrations will shape which travel providers are visible."

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Scooped by Roland Schegg
December 21, 2025 5:03 AM
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La multiplication des Airbnb irrite de plus en plus en Suisse romande | RTS

La multiplication des Airbnb irrite de plus en plus en Suisse romande | RTS | eTourism Trends and News | Scoop.it

Derrière le succès d’Airbnb, la multiplication des locations de courte durée suscite une grogne croissante des riverains en Suisse, notamment à Genève et dans le canton de Vaud. Nuisances, perte de vie de quartier et pression sur le marché du logement alimentent les critiques.
C'est un site sur lequel beaucoup ont réservé leurs vacances de Noël, mais dont les locations de courte durée suscitent parfois l’hostilité des voisins. Dans plusieurs villes et quartiers suisses, la colère monte face à l’essor des appartements loués via des plateformes de type Airbnb.

Un coup d'œil sur le site Inside Airbnb, qui fournit des données sur le nombre de logements à louer sur cette plateforme leader dans la location de courte durée d'appartements ou de chambres, permet de se rendre compte de l'ampleur du phénomène: plus de 2700 annonces sont recensées à Genève et 5500 dans le canton de Vaud, surtout concentrées à Lausanne et sur la Riviera. Selon le quotidien 24 Heures, qui consacrait une large page au sujet vendredi, le nombre de logements vaudois proposés sur Airbnb a augmenté de 20% en l'espace de trois ans.

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