Empathy is often lauded as a great way to boost employees’ ability to innovate, ability to engage with tasks, balance work and life demands, and implore employees to stay at their current positions.
However, many organisations see a lack of managers expressing empathy, as detailed by Julia Milner, a Professor of Leadership at the EDHEC Business School in an article for The Conversation. In a recent research paper on effective leadership authored by Professor Milner, what she found was that managers rated empathy as one of the most challenging skills, above the skills of asking questions and providing feedback.
I don’t think empathy is a soft skill. In fact, it is the hardest skill we learn, to relate to the world, to relate to the people that matter the most to us. In fact, innovation is about meeting the unmet, unarticulated needs of customers. What’s the source of that? Some would say design thinking. But design thinking is empathy. - I would say it's actually a very important buisiness skill.” Microsoft Chairman and CEO Satya Nadella made this statement during an exclusive interview with Axel Springer CEO Mathias Döpfner.
At my company, BriteCo, we've seen empathy help enable employee retention, drive customer satisfaction and sales, improve innovation and create a supportive work environment and culture. People who feel appreciated and acknowledged want to go to bat or you and your business.
Our employees are excited and engaged and want to contribute. They function in a safe environment where everybody feels that they can weigh in. They feel heard and valued, relevant and important. It has also helped us recruit outstanding talent, where people have referred colleagues and former co-workers to us. That culture of empathy has spread to partners, customers, vendors and every aspect of our business. When you're an empathetic leader, the approach and benefits are felt company-wide.
Discover why empathy, the hardest skill according to Microsoft CEO Satya Nadella, is essential for success in life and business.
Nadella's belief in the power of empathy is not confined to his personal life. He emphasises its importance in the professional realm as well. He contends that empathy for one's team is a crucial element in career development. When leaders empathise with their team members, it fosters an environment where individuals can perform at their best, leading to progress and success.
Furthermore, studies have shown that empathy is one of the most critical leadership skills. Nearly 90% of surveyed U.S. workers reported that having an empathetic manager enhances job satisfaction, productivity, and loyalty.
In one of his recent interviews, Microsoft CEO Satya Nadella said that empathy reshaped him ‘as a human being, as a parent, as a partner, and as a leader at work.’ As we live in this world ruled more by technology than human emotions, imbibing empathy within yourself and for others is one of the key aspects in reshaping your life. , People News, Times Now
Good political leadership requires acumen, decisiveness – and empathy. Jacinda Ardern, former prime minister of New Zealand, built her career with empathy at its core. During the 5 ½ years that she led her country, Ardern demonstrated that value repeatedly, from her successful approach to protecting lives during the pandemic to her quick action to strengthen gun control following attacks on mosques. Now a fellow at Harvard and a role model to many, Ardern will reflect on what it’s like to make hard but compassionate policy choices under a global spotlight.
by Steve Taplin great leaders understand that empathy is not a sign of weakness but a powerful tool for building trust, fostering collaboration, and driving organizational success. Contrary to the belief that leaders must be tough and unyielding, embracing empathy allows them to connect on a deeper level, inspire their teams and create a positive, more productive work environment. This article dives into the function of empathy in leadership, debunking the myth that leaders are soft for showing empathy and highlighting the key takeaways for leaders seeking to harness their potential.
Listen Actively Instead of Passively Active listening is one of the main factors in empathetic parenting. You have to hear what your teen feels and thinks to empathize with them. If you’re passively listening, they may open up about their emotionally vulnerable state while you’re thinking about things you need to do later that day or reasons why they shouldn’t feel that way at all.
Staying focused on your teen’s words and their meaning also helps you. Active listening is another way to inform yourself about your perspective when it comes to your emotional well-being. You might connect with your teen about a feeling you didn’t realize you shared. It could positively change your perspective on your teen’s identity or relationship with you.
Why is empathy in the workplace important? A recent study by Business Solver found that 68% of HR professionals view their CEO as empathetic, which is a decline from the previous year and the lowest level ever reported.
Empathy is your ability to understand someone else’s feelings. This skill allows you to relate to their thoughts and feelings and use that information to aid your response. Empathy enables you to respond to a team member kindly and compassionately.
It’s also important to note the difference between empathy and sympathy. While these terms are similar, they don’t deliver the same personal acknowledgment.
Empathy is the ability to understand and share the thoughts, experiences, and feelings of someone else. Sympathy is having compassion or concern for another person’s hardship, but without necessarily fully understanding their emotions. Empathy can be used to foster great relationships and throughtfully relay the company’s care for its staff. Leaders who follow empathetic practices can:
Hello, leaders and future leaders. Today, I want to talk about a leadership quality that can truly transform our world: empathy. In a world that often seems disconnected, leaders who lead with compassion and empathy stand out like beacons of light.
Empathy isn't just understanding someone's emotions; it's feeling them as if they were your own. When we empathize, we build bridges of understanding and unity. Empathetic leaders create environments where people feel heard, valued, and supported.
So, my fellow leaders, let's embrace empathy as a superpower—one that enhances our ability to lead effectively and make a positive impact. Let's listen deeply, connect authentically, and lead with kindness.
by Askari Jaffer In today's rapidly changing and highly competitive business landscape, successful leaders are no longer just those with technical expertise and a strong bottom-line focus. The modern workplace demands leaders who possess emotional intelligence and the ability to empathize with their teams. Empathy in leadership is not a soft skill but a crucial factor in creating a supportive and productive work environment.
In the wake of COVID, empathy has been cited as one of the best ways organizational leaders are able to help employees manage stressful times. But a new survey is showing that this quality may be lacking in many managers.
While 92% of CEOs view their HR professionals as empathetic — a 27-point jump from 2022 — just 68% of HR professionals view their CEO as empathetic, a 16-point decline from 2022 and the lowest levels ever reported, according to Businessolver.
Balancing empathy and professionalism In HR, communication is everything. Without it, people start to fill in the gaps with their own narratives — "They only care about the bottom line." An organization without healthy and transparent communication is the prime environment for gossip to thrive, especially in sensitive situations like mergers and acquisitions. Everyone has horror stories, which feed into rumors of job cuts or loss of benefits because "I know someone who went through the same thing."
But communication is very nuanced, and HR professionals must appreciate that nuance to communicate and explain with a balance of empathy and professionalism. We often must communicate strategically, giving different audiences the information they need at the right times for the most effective delivery. Otherwise, we may be backed into an uncomfortable corner or say the wrong thing.
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Empathy plays a pivotal role in effective leadership by fostering understanding, connection, and trust among team members, resulting in improved collaboration and overall organizational success.
by DevinPartida
Empathy is the ability to relate to and understand other people — a superpower in the corporate world. Leaders who demonstrate empathy create a positive workplace for everyone to excel and produce outstanding results.
Only some individuals possess empathetic tendencies innately. Fortunately, empathy can also be a learned trait. Below, discover how compassionate leadership is a strength, learn about some of the most renowned companies with empathetic leaders and practice how to cultivate empathy for yourself.
In today's evolving business landscape, the fusion of efficiency and empathy is no longer an option, but a necessity. Genesys and AWS in association with YourStory, hosted a roundtable discussion where industry experts delved into the profound impact of this balance on Customer Experience (CX).
The discussion explored the convergence of efficiency and empathy within CX and how it is shaping a new world for businesses, customers, and society at large.
Panellists dived deep into the crucial role that personalisation plays in striking this balance, the power of feedback loops for continuous improvement, and the contributions of organisational leadership to successful CX initiatives. From answering questions like ‘What does empathy mean, the difficulties of balancing empathy and efficiency, and ways in which organisations can ensure customers' needs are seamlessly met, the discussion also touched upon more sensitive aspects like creating empathetic experiences and holding leadership accountable for an empathetic approach.
Use empathy to connect with your customers Cydni Rogers Tetro, CEO of Brandless—an expanding online retailer focusing on wellness—envisions a unique approach to retail. “We’re making people the platform for commerce and connection,” she says.
Brandless places significant emphasis on the customer experience to fuel its growth. When examining their catalog, it becomes evident what the brand intends to convey through its product lines: “[We] bring together healthier life products and brands into a platform of trust and authenticity where people can share the products they love with their circles. Customer empathy and empowerment are essential components of our growth and future,” Tetro says.
Empathy is the core skill for genuinely understanding where people are coming from and dissolving resistance, making change management smoother. Read on to explore why empathy is an absolute must and for tips on cultivating this heart-centered skill as part of your leadership.
The Role Empathy Can Play
• Building Trust: Empathy supports trust building by demonstrating that you are in tune with your team and understand their feelings and concerns.
• Empowering Communication:
• Increasing Motivation:
• Creative Problem-Solving:
• Conflict Resolution: Empathy suspends "right and wrong." The intention is to understand and appreciate different perspectives, seek common ground, resolve conflict and ensure a more harmonious change process.
In March 2023, Fortune ran a cover story titled “Efficiency is in. Is empathy out?” The first half of the quippy title referred to Mark Zuckerberg, who had recently declared that his company, Meta, would be entering a “year of efficiency.” As 2023 winds down, we can see what he meant. The tech sector alone shed nearly a quarter of a million jobs. People who were spared nonetheless lost a bevy of perks, from egg freezing services to free lunches. Delta employees even lost access to their own lounges while traveling for work.
Earlier in the decade, 2023’s austerity seemed light-years away. The pandemic produced dramatic shifts in culture and leadership. In the wake of widespread mental health issues and high-profile cases of injustice, organizations around the world seemed to tune in more deeply to their employees—experimenting with more empathic policies to ensure people felt heard and seen. Workers were given more leeway and flexibility. Companies invested in mental health services, equity initiatives, and training in “soft skills” for leaders to be more empathic.
An empathetic workplace is one that accepts that humans work here, and does its best to create an environment where they can thrive. Even on bad days, even during upheaval, even when the world is on fire.
The world has been on fire quite a lot lately.
If we expect people to act like output production machines that are unaffected by the fires around them, we will fail. But if we endeavor to recognize what is actually happening with our workforce, and to give them support when they need it, well. That’s how you build an army. That’s how you create the kind of resilience, trust, and respect that will keep that army cohesive and striving. Even when it’s hard. Even through the mud and fire and chaos.
Empathy and other skills positively impact improvement processes by helping to foster trust, increase engagement across the community and, ultimately, create long-lasting outcomes centered on what really matters.
In this video, you will discover how to use human-centered design to understand how people interact with and are impacted by the systems within which we exist. The video emphasizes the values of inclusion and empathy as they allow us to see and learn from other perspectives. You will also deepen your understanding of how to see systems as a whole and be able to recognize which people and groups must be included in learning and decision making to create a more inclusive and collaborative culture.
Empathy is crucial in the workplace because it deepens trust, develops diverse leaders, and builds capacity. Each employee brings their own unique and multilayered identity to the workplace, and it allows us to contribute in unique ways to different perspectives by capturing their ideas and addressing them.
Client empathy training is a foundational component of a client-centered organization. It is rooted in the human desire to connect to other people meaningfully. Empathy training aims to help partners, associates, and staff understand the value of empathy and how to see results from developing empathy skills in their interaction with clients and colleagues. We call this a shared experience. It’s where everyone in the firm learns how to make positive and memorable client experiences the norm.
Zaki is the director of the Stanford Social Neuroscience Lab, and the author of “The War For Kindness.”
We’ll break down the science. We talk about why empathy matters in business, investments, and in career growth, and we’ll discuss its digital age dynamics. How does AI impact the way in which we relate to others?
If you want to learn the science of emotional intelligence, and how to apply this to your career and business interactions, you’ll learn a lot from today’s episode.
Discussion timing as of August 2023: 04:11: Can you change how much you are able to empathize? 06:19: Changes in brain chemistry as we become more empathic 09:50: How does a person become more empathic 17:22: The contact theory and integrating platoons 24:50: How to build empathy in the workplace 31:39: The role of tribalism in empathy 36:55: Fantasy, fiction and untethering 40:35: Behind the scenes of engagement baiting 47:17: Collective vs. Individual attitudes towards empathy
In explaining the human mind, neuroscientist Antonio Damasio shared, “We are not thinking machines that feel; rather, we are feeling machines that think.” Not only are we feeling, but Damasio’s study also revealed that every decision we make is grounded in emotion. Going a step further than that, we actually can’t make a decision if we can’t feel.
Unfortunately, this is something marketing professionals often overlook. We rely on logic or rationality to appeal to customers without once tapping into the emotions at play in their purchase decisions. Yet we’ll wonder why conversions are low and fewer people are journeying through the sales funnel (spoiler alert: it’s no longer a funnel—it’s a loop).
BY SHALENE GUPTA1 The job market is rough, the pandemic has burned everyone out, and the overall mood about work is sour. Now, according to the 2023 State of Workplace Empathy Report from HR benefits technology company Businessolver, employees’ perceptions of workplace empathy has dropped.
The study surveyed 1,000 employees, HR professionals, and CEOs across six industries about the behaviors and benefits that make them feel like their workplace cares about them, and how they thought their employers were doing in that regard. Here are some key highlights:
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