It's no longer a question of whether Samsung copied Apple's iPhone and iPads but of how bad the punishment will be. The jury is busy crunching the numbers and Samsung's nightmare is just beginning.
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Scooped by
Jeremy Pollard
onto Shipley Asia Pacific December 19, 2013 9:59 PM
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Customer Focus - the mantra of the greatest companies.
In every negotiation, or 'must-win' deal I've worked in or on for 40 years, problems occuring always start with companies losing sight of the world, through the eys of their customers.
Failure to understand and acknowledge the issues, pain & needs of the 'other party' - lie at the heart of every margin squeeze, surprise customer defection to competition; failed bid to win contracts from competitors or difficulties in getting suppliers to buy in to your requirements.
This - admittedly B2C - story highlights the similar risks of customer focus failures by B2B companies, and how lazy copying, without really understanding the real drivers for aspects of great products and services can be poor, risky business strategy.
Where was Samsung's understanding of consumer needs if their head of mobile, JK Shin, admitted the company was experiencing a “crisis of design” due to competition from the iPhone and that the difference between the companies’ phones was like “heaven and earth.”
The best creativity, innovation, science, engineering, design does not come from copying others. I believe great products & services, and great deal outcomes all arrive from the one place - deep insight into the world of your customers.