Via Joemktg
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Rescooped by
Jeremy Pollard
from The MarTech Digest
onto Shipley Asia Pacific September 17, 2013 1:03 AM
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Sure, they're flogging a product, but this is a good example of 'troubling' content to inspire changed thinking and behaviour on the part of prospects. I have to declare up front I think CRMs are an ironically named rip-off. Designed by technologists, and bought by CFOs to keep track of those pesky sales people. The irony ? CRMs are nothing to do with the customer, they are an attempt to justify nonsense revenue forecasts by loading up all the stuff people want to sell, and aligning that to prospect names in an attempt at forecasting credibility. Seriously, ask what anyone's CRM has ever actually DONE FOR A CUSTOMER?