february 2017 lifestyle - The February 2017 lifestyle trends represent two polar camps. On the one hand, health and fitness trends show people’s drive to stick t
Much is being written and spoken about artificial intelligence and the seemingly imminent impact it will have on the future of the contact center. When companies are spending somewhere between ten and twenty percent of their annual revenue on service and support, is it any wonder that executives are jumping at the opportunities to add new tools to their technology stack?
The reality is that there’s already a vast customer service marketplace teeming with solutions that are using technology to improve efficiency, agent experience, and customer experience simultaneously. And chatbots are just the tip of the iceberg.
Big leaps in artificial intelligence are raising tensions among businesses and policy makers over what impact fast-changing technology will have on millions of middle-income jobs.
Today, nearly every customer experience in nearly every industry is driven or supported by ever-more-quickly-evolving digital technology. The landscape is changing so rapidly that customer experiences are already being radically reshaped by technologies that are cutting edge today—but will be mainstream tomorrow.
While I was browsing the internet looking for some economic data, I came across this 2016 report from the Pew Research Center: The State of American Jobs. And it is compelling! The Pew Research Center is “a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping America and
Suicide — not combat — is the leading killer of U.S. troops deployed to the Middle East to fight Islamic State militants, according to newly released Pentagon statistics.
According to this article, online sales increased 17.1% this year. That's a major emerging trend. What are the implications of this continuing? Store closings is just one!
Political campaigns and startups have always shared some basic traits: They’re ad hoc organizations with limited time and resources to achieve their missions. They inspire both idealism and cynicism…
Not only is there increasingly a new political and demographic environment in many countries around the world, but the new world of work itself demands a lot of attention. Here are three big changes ahead for 2017 and some reflections on 2016.
Social media is the top digital marketing tactic/channel that small businesses plan to spend additional budget on in 2017, according to recent research from Infusionsoft.
The new year brings new goals, new challenges and new trends in the still-evolving field of talent management. We describe below 5 talent management trends for 2017 based on insights from HR leaders globally, our NTMN research, experiences at our clients and discussions at the Talent Management Institute. In no particular order, we
The new year has arrived, and with the start of any new year comes the onslaught of predictions of what is going to make it big in 2017. Already, we’re hearing this will be the year when chat bots, virtual reality and voice search gain a permanent foothold in our world.
Year after year we hope service and the customer experience gets better. But great service comes at a cost, a high labor cost that many businesses are not willing or able to pay. So what are their options? Technology, that’s it. Or is it?
Data, employee engagement and attracting talent will propel successful companies in 2017. As 2017 approaches, robots — disappointing as it may be — are not a staple in every household or workplace. At least not in the way many had hoped. However, autonomic systems are popping up in places unheard of even a decade ago. What does this mea
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