Employees need to be able to react to customer messaging, rally around opportunities for content sharing, and coordinate efforts. Opportunities for collaboration should span the entire organization, with support from marketing teams to provide guidance on content curation and overall communication goals.

For quite a while now, some companies have seen social media as a threat to employee efficiency. A lot of them forbid its usage: cutting out access from within the corporate network or creating policies refraining them from tweeting. Some surprisingly still do, a bit like those dictators who believe revolutions can be avoided by switching off a few routers...
But if you start to look at it from the other angle, there are huge opportunities in letting employees use social media, among which:
- turning them into brand advocates
- amplification of your content strategy
- improvement of their skills through well curated informal knowledge
Now for this to work, employees need to have something to win from this that aligns their interests with the company's.
What can it be?
Simply put: thought leadership.
Because your employees are your brand, empowering them to show their subject matter expertise and demonstrate thought leadership not only helps the: it helps them help the company.
As HootSuite points out in that post however: "the transition from subject matter expert to “thought leader” is challenging." This is also what we've observed and what made corporate blogging fail for instance: not every employee can be turned into an influential blogger.
So where should you start?
Well, because every subject matter expert in your organization reads content on their area of expertise, this is probably a good start. Let them curate it, publish it and create value for the organization across their social channels. And by using tools to create internal content hubs where others can re-share and contribute, you'll amplify and value their involvement.
Social media can make your workforce enthusiastic on the job as well boost morale and company exposure on social networks. Your employees are representatives of your overall company brand, let them share it!