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our obtenir ce que vous voulez d’un service client par téléphone, il vaut mieux montrer son émotion que la retenir, explique Noreen Seebacher (@writenoreen) pour All Analytics(@allanalytics). La colère, l’indignation et les larmes fonctionnent mieux que la raison. On se demande souvent à quoi sert l’enregistrement des conversations que l’on est contraint d’accepter lorsqu’on appelle un service client… Et bien certains centres d’appels les utilisent pour étudier les interactions vocales entre clients et téléopérateurs. Nice Systems développe ainsi un programme d’analyse automatique de la voix pour traiter plus efficacement les réclamations des utilisateurs. Des logiciels de ce type aident à mesurer l’humeur du client en temps réel afin de proposer des options au téléopérateur pour restaurer la relation. Nice Systems par exemple réagit à des mots clefs pour déclencher des contre-mesures : dire des obscénités, se mettre en colère ou faire référence à des concurrents déclenche ainsi des alertes (notamment l’intervention d’un superviseur) pour désamorcer la colère du client et éviter de le perdre. Selon une étude du SQM Group, lorsque les problèmes des clients sont résolus au premier appel, seulement 1% des clients sont susceptibles d’essayer la concurrence, contre 15% lorsque leur problème n’est pas suffisamment pris en compte. L’analyse automatique de la parole est devenue un investissement ordinaire dans les Centres d’appels, rapporte une autre étude. ...
Via Jacques Urbanska
ENDEVR has released MyID, a customizable medical identification bracelet designed to provide first responders access to a complete and customizable online medical profile through a smartphone or by calling a 24/7 live operator during emergencies. Josh Taylor of ENDEVR tells NY1 that “we have an online cloud-based profile. It’s more of a modern age medical ID evolved, so that you can put a lot of information about yourself… I keep all my vitals, three emergency contacts and my insurance information, and if something changes, if my telephone number changes or my mom or dad moves, I can update their phone number really easily.” NY1 also spoke to Dr Marc Bloom, director of Perioperative Technology at New York University, who suggested the device may be useful once a patient is stabilized but not during the first crucial moments. He believes it might be a few too many steps to retrieve the data. “Is it worth taking the time for how much information you get? Or would, if you’re allergic to bees, just simply having that on the bracelet be enough?” says Bloom. “Depends on, I guess, how complicated your medical history is. Probably a good idea to get to some useful and accurate information in a hurry. I don’t know that the technology is mature enough at this point to guarantee that, but we’re in early stages of this.” MyID is available in three different colors and a fully adjustable fit for $40. It comes with stickers for car and home, a wallet card and one year subscription to an extended online profile. Sources: ENDEVR, NY1
Via dbtmobile
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Scooped by
michel verstrepen
November 14, 2013 12:01 AM
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Après le Up (notre test), Jawbone vient d’annoncer aux US la sortie du Up24 son nouveau bracelet connecté !
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Rescooped by
michel verstrepen
from Top CAD Experts updates
November 13, 2013 9:31 PM
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Rolls-Royce is gearing up to use 3D printing technology to produce components for its jet engines, as a means of speeding up production and making more lightweight parts.
Via João Greno Brogueira
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Rescooped by
michel verstrepen
from innovation, tendances, futur
November 11, 2013 1:48 PM
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Les imprimantes 3Ds sont sur le point d’être mises à niveau. Imaginez une fusion entre l’impression tridimensionnelle et le fameux Charly Robot (ou consor) que nous avons tous eu au collège. Ainsi, la dernière version pourrait non seulement imprimer des objets, mais aussi les couper et les graver, rendant ainsi le tout beaucoup plus polyvalent.
Via fduport
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Rescooped by
michel verstrepen
from Feed
November 1, 2013 4:30 PM
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Rescooped by
michel verstrepen
from Tracking the Future
November 1, 2013 4:28 PM
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For the first time, researchers have added a natural compound to the manufacturing chemicals usually used to create small medical implants by 3D printing.
By using riboflavin, also known as vitamin B2, in 3D-printed structures such as artificial tissues or medical implants, the scientists say they could create devices that are less harmful to cells.
Via Szabolcs Kósa
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Rescooped by
michel verstrepen
from FabLab-Net-iKi
October 30, 2013 2:49 AM
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Le site 3D Hubs vient de publier la liste des imprimantes 3D les plus populaires parmi celles référencées sur son site.
Via Pascal Minguet
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Rescooped by
michel verstrepen
from FabLab-Net-iKi
October 29, 2013 4:04 PM
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La première imprimante 3D "made in Africa" Les Numériques Baptisée 3D printer W.AFATE 3D, l'imprimante 3D conçue au Togo a été réalisée à partir de déchets électroniques récupérés dans les décharges de la ville.
Via Pascal Minguet
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Rescooped by
michel verstrepen
from Creative_me
October 29, 2013 3:28 AM
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[DIGITALLY-INSPIRED] L'Oculus Rift, le masque de réalité virtuelle tant attendu, n'est toujours pas sorti qu'une exposition d'art virtuel conçu pour l'appareil est d'ores et déjà disponible.
Via Audrey Bardon
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Scooped by
michel verstrepen
October 25, 2013 11:05 PM
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We have seen huge advancements in 3D printing. We’ve even seen oversized wrenches printed that measure 1.2 meters in length. Now, we can print an entire 2,500 sqft house in 20 hours.
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Rescooped by
michel verstrepen
from STEM Studies
October 25, 2013 2:00 PM
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3D printing system added to UNH Innovation Lab
San Francisco Chronicle
The new printer and 3D scanning system are part of the recently launched Innovation Lab at the Peter T. Paul College of Business and Economics.
Via Kalani Kirk Hausman
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Alors que s'ouvre, vendredi 15 novembre, le salon 3D Print Show, les acteurs de ce marché prometteur et alléchant imaginent les futurs usages de cette technique en plein essor.
Via Jean baptiste Sériziat
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Rescooped by
michel verstrepen
from Raspberry Pi
November 14, 2013 8:32 AM
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Lisez à propos de 'A guide to 3D Printing with the BeagleBone Black from Jason Kridner' sur element14.com.
Via F. Thunus
Alors que le marché chinois s’apprête à connaître une forte croissance des wearable devices, les consommateurs chinois devraient principalement se tourner vers des fonctionalités et expériences...
Via L'Atelier, SERENDIPITIC
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Scooped by
michel verstrepen
November 13, 2013 9:09 PM
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the nissan 3E can connect to the internet, allowing users to overlay real-time vehicle telemetry on the small heads-up display (HUD) and record projected images.
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Rescooped by
michel verstrepen
from FabLab-Net-iKi
November 10, 2013 3:07 PM
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3D Systems a annoncé hier via son blog le lancement d’un scanner 3D portable, le Sense, au prix de 399$, venant ainsi compléter sa gamme d’imprimantes 3D personnelles Cube et CubeX de la firme américaine.
Via Pascal Minguet
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Rescooped by
michel verstrepen
from Kinect-TV
November 1, 2013 4:29 PM
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A 3-D gesture-recognition chip could make it a lot easier to use smart watches and head-mounted computers.
Via david schlacht
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Rescooped by
michel verstrepen
from Innovations in e-Learning
October 31, 2013 11:42 AM
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Taiwan's ITRI has a floating augmented-reality touch-screen system that would improve upon 'Minority Report' technology, and it's ready to license it. Read this article by Eric Mack on CNET.
Via k3hamilton
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Rescooped by
michel verstrepen
from Google eLearning
October 30, 2013 12:53 AM
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Geeky gadgets
Google Docs Can Automatically Generate QR Codes (video)
Geeky gadgets
High school senior Jordi Orlando has created a video this week that show how Google Docs can be made to automatically generate QR codes when required.
Via Justine Hughes
Les lunettes intelligentes, les Google Glass ne sont pas encore commercialisées, mais la firme de Mountain View a annoncé que la seconde génération de ce type de lunettes est en route et serait baptisée Google Glass 2, rien de bien excitant et en...
Via Raphael Chenol
But how exactly can 3D printing help out a small business? Fox Business reporter visited the UPS Store in New York and spoke with UPS small business technology leader Daniel Remba, who showed him how it works.
Via Growthobjects
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Rescooped by
michel verstrepen
from Infographie 3D
October 27, 2013 3:35 PM
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Dr. Rita Kandel is Chief of Pathology and Laboratory Medicine at Mount Sinai Hospital in Toronto, and along with a staff of over 200 medical professionals, Kandel and her team are attempting to use 3D printing technology to build new tissues to replace human joints damaged by injury or disease.
Dr. Kandel says those replacement parts will be built in her lab. And they'll be built within the next five years.
The Mount Sinai hospital researchers say they've developed their technique – which uses a patient's own tissues – to replace human bones and that those bones are created by a 3D printer.
Via Szabolcs Kósa, Laurent Brixius
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Voice and Conversational User Interface