Co-creation is the way to introduce user needs and emotions in a product or service. It is the key point that makes a user experience become good or bad. This is especially true in the health area.
(...) "Internet has changed already years ago the patient-doctor relationship for the better. As in any other aspect of life, people that need a service –health in this case- search first intensively on the web, build an own opinion and look for peer opinions and experiences. The difference between us as internet user searching for any commercial product or service and us as users searching for health is that health is life and gets therefore a special value.
For this reason, patient communities tend to be more stable and show more cohesion than, for instance, sport communities. This is why we speak about e-patient, as communities with a shared and vital interest.
Patient retention and social networks
Public and private medical organizations have realized the huge potential of e-patient communities. In private health, an active patient engagement in service co-design and co-creation of spaces and protocols (patient experience) helps to make of hospitals more friendly places, mainly oriented towards patients’ needs and emotions, which leads to a greater patient rotation (retention of patients as customers) as well as recommendations; direct or over social networks, communities and forums." (...)
Open innovation and patient driven innovation
"Include patient’s knowledge into clinical studies is a growing trend. Initially it was not well seen due to the scientific strictness clinical research demands. These are projects that need strict and closed methodologies, designed by competent and trained professionals. What space is here left for patients?"
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Camilo Erazo