Management - Leadership

In the midst of being put on trial for corrupting the youth of Athens, Socrates uttered the famous line, “The unexamined life is not worth living.”  He was well aware of the fact that, in order to truly live and lead as we ought, we first have to know who we are. As leaders, this …

Starbucks will conduct staff training on racial bias May 29. SHRM Online reached out to diversity and inclusion experts and asked what they would do if they were tapped to deliver this training.

How do you decide when to take on a new task or a new job? Could we thrive with a little bit more intentional thought? According to best-selling business author Dan Pink, there is a large and growing amount of research that gives clear guidance on how to get systematically better and smarter about making…

Management books and commentaries often oversimplify, seldom providing useful guidance about the skills and behavior needed to get things done. Here’s a better reading list for leaders.

In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in their organization. See service as everyone’s job Cuff recommends that organizational leaders begin by expanding responsibility for customer service to everyone in the organization—not limiting…

The most persistent barrier to being a servant leader is a heart motivated by self-interest that looks at the world as a “give a little, take a lot” proposition. Leaders with hearts motivated by self-interest put their own agenda, safety, status, and gratification ahead of others who are affected by their thoughts and actions. In…

Frequently cited is the 2014 Deloitte study that found that “up to 87% of America’s workforce is not able to contribute to their full potential because they don’t have passion for their work.” This passion gap is important because “passionate workers are committed to continually achieving higher levels of performance.”

In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20 of the contributing authors in

In order for members of an organizational culture to feel like they can fully contribute to the success of that organization, they must feel a sense of safety to protect, innovate and renovate. Cultures that create an environment of 'Cultural

Numerous misconceptions about about introverted leaders. Jennifer B. Kahnweiler debunks the myths and shows introverts how to use their quiet strength to lead

I like how mindfulness expert Jon Kabat-Zinn defines mindfulness. He says, “There is nothing particularly unusual or mystical about being mindful. All it involves is paying attention to your experience from moment to moment.” For the leaders I coach, much of their workday moments are spent in email, in meetings, or tap, tap, tapping on…

Last spring my son was working as an intern at our company.  One day he came into my office and asked, “What is the one book on leadership I should read?” My mind raced.  There are just so darn many. Of course, I am a fan of Leading at A Higher Level, which outlines a…

New research suggests that the secret to developing effective leaders is to encourage four types of behavior.

Companies today want to delight customers at every interaction. However, little do they realize that great customer experiences start from the inside. Yes, the experience you provide your customers is only as good as the culture you build within the company.

Enlightened leaders who actually have a passion to create customer joy may be an endangered species but they do exist. If you are one, how do you cut through the bull and warmed-over platitudes and turn aspiration into reality?

The first steps a leader can take to actually achieve sustainable enterprise-wide customer focus and organization success include a strong readiness to:

EQ is often cited as the difference between winners and losers. Use these quotes to up your game.