It’s a consistent and predictable customer experience – one that drives compliments – that will get your customers to say, “I’ll be back!”
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Scooped by
James Schreier
onto Management - Leadership May 8, 2023 9:00 AM
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I have shared this message many, many times in both customer service and management training workshops. I've also made extensive use of learning from the performing arts (and some sports) where there are great examples. Performers know how to welcome --even encourage -- more applause.