Coffeehouses were once the distracting new spaces for sharing information and ideas.

An effective tool in fostering better knowledge sharing is through the creation and distribution of employee generated content, particularly video content.

"This is a follow-up post on building institutional memories. The basic premises are stated in sense-making for decision memories."

Henry Ford once observed, “Anyone who keeps learning stays young.” This is as true for nonprofit organizations as it is for individuals.

""This article provides a general review of the literature on the nature and role of empathy in social interaction for information professionals working in a variety of information and knowledge environments. ‘Relational agency’ theory (

Understanding the Four Dimensions of Knowledge Management

The saying goes that knowledge is power. But in today’s workplace, there’s a growing gap between how knowledge is traditionally obtained and the amount of information that exists throughout an organization. Powerlessness is a demotivator for employees, and with Big Data encroaching on the workplace, it is becoming a growing concern. This paves the way…

Know or die: risk and opportunity of Knowledge 2.0
“And the web stormed the enterprise and disrupted roles, tasks and jobs: it cast speed, openness, flexibility and efficiency throughout, sparing no business processes: manufacturing, logistic, accounting, customer relation management, lead generation…”
The digital mutation is also profoundly disrupting how knowledge is acquired, organized and shared. Knowledge is an intangible, yet strategic asset of any enterprise. With businesses becoming more virtual and dematerialized, its value is patently and rapidly growing. 

Cultural Barriers to Learning and Knowledge Transfer

There are a lot of KM-related words beginning with the letter C. Connection, Collection, Collaboration, Curation, Conversation, Communities, Culture… There’s one which you might not have thought of...

Quite a lot, it appears! Here are my top ten favourite "Einstein on KM" quotes, which I have roughly curated into a journey from information to knowledge, through to learning and simplicity, experi...

"Even companies that do not, at first glance, appear to have a great deal of knowledge to manage often suffer inefficiencies from pervasive knowledge mismanagement. One obvious example is training material, or rather, the pervasive lack thereof."