At FOCAS13 I was lucky enough to spend several hours talking about citizen involvement in city decisions, as part of a great working group. We ultimately produced a short proposal for the Public Experience Network, to help city staff directly tap experience around specific issues.
During our presentation back to the group, I described our suggested approach. Build the tool, and get it widely in use — a tool-centered approach, but one that was guided by municipal staff and citizen needs...
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