"New forms of online, offline and hybrid conversational settings have emerged over the years, transforming the way knowledge is articulated, communicated, shared and extracted. They range from world cafes and barcamps to unconferences and hybrid Twitterchats.
As KM moves on to embrace not just "stocks" of best practices but also "flows" and living networks, conversation is being seen as a key facilitator for peer learning as well as just-in-time learning.
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Organizational conversational capacity involves mastering the following 10 components of knowledge communication, which may well be regarded as The Conversation Manifesto in 21st century organizations:
1. Knowing how to ask questions.
2. Willingness to ask for information and assistance.
3. Willingness to give as well as accept knowledge.
4. Expectations of sharing knowledge.
5. Promptness in sharing knowledge and expecting responses within deadlines.
6. Giving feedback on received knowledge.
7. Handling conflicting knowledge responses.
8. Acknowledging, rewarding and acting on knowledge contributions.
9. Existence of conversational capacity at multiple levels within the organization.
10. Extension of conversational capacity externally for engaging other organizations."