Dr Amir Hannan explains how his practice has saved money and resources by providing access to records and self-care advice on its website:
"We now have over 1,850 patients accessing their records. Some 16% of patients have currently signed up, with on average 10-30 patients signing up every week. Patients from the ages of zero to over 90 have joined the scheme, with the largest group being women between the ages of 20 and 65. Nearly 30% of our patients with type 1 diabetes, 34% of our obese patients, 46% of patients on methotrexate and 9% of our Bengali patients now have access to their records.
Overall 16% of our practice's patients have signed up. Over the last three months there were over 40,000 page views on our website, averaging over 13,000 page views per month, and over 3,400 recorded logins for a range of online services and access to electronic records.
There were an average of five online visits per patient – well over 650 individual patients out of the total of 1,850 patients registered went online over this time. An average of 50 appointments and 20 appointment cancellations were made online each month, helping improve access and reduce DNA rates.
We have recently completed a joint study with Manor House surgery in Glossop to show that, as a result of providing patients access to their records, we could make savings of almost £20 per patient per year in saved appointments.
Our study showed that on average, we have saved more than one appointment per patient per year and that we saved more than three telephone consultations per patient. The full results of this study will be published soon."
[AS: Will financial savings rather than moral obligation be what finally expedites the provision of electronic health records to patients?]