Empathy Curriculum

Most physicians are empathetic by nature and are drawn to medicine because they want to “make a difference.” But the rigors of training and practice often cause us to disconnect from our compassionate selves.

1 Welcoming Remarks - Gordon Irving M.D.

2 Empathy: Concepts & Significance in Medicine - James P. Robinson MD, PhD

3 Generating Compassion - David Elaimy

4 Perfectionism: The Disconnect - David Hanscom M.D.

5 Connecting with Your "Authentic Self" - Raz Ingrasci

6 An Introduction to BALINT Groups - Paul Costello M.D.

7 "Stop Trying to Cure Me and Start Listening" - David Tauben M.D.

8 Empathy and Emotions Matter: A Psychophysiologic Approach to Chronic Pain and Related Syndromes Howard Schubiner M.D.

9 Afternoon Workshop: Connecting with Your "Authentic Self" - Raz Ingrasci

Being an effective communicator, assertively sharing your opinion or asking for what you need and being able to resolve conflict are essential skills in any...

Workshop Outline: Empathy and Listening

* The Power of empathy
* Empathy is the basis of emotional intelligence
* Empathy is both a skill and an ability
* Empathy is seeing the world from another person’s perspective
* Listening VS taking turns to speak

Empathic listening (also called active listening or reflective listening) is a way of listening and responding to another person that improves mutual understanding and trust. It is an essential skill for third parties and disputants alike, as it enables the listener to receive and accurately interpret the speaker's message, and then provide an appropriate response. The response is an integral part of the listening process and can be critical to the success of a negotiation or mediation. Among its benefits, empathic listening;

- builds trust and respect,
- enables the disputants to release their emotions,
- reduces tensions,
- encourages the surfacing of information, and
- creates a safe environment that is conducive to collaborative = problem solving.

Conflict Management Skills: resolving interpersonal conflict through effective interpersonal negotiation skills. Free book, articles and audio seminar. Party-Directed Mediation: Helping Others Resolve Differences (2nd Edition) may be downloaded for free as a PDF file. Instructions on how to distribute this book for free are found at the bottom of this page.

Chapter 1 - Party Directed Mediation Model Overview
Chapter 2 - Empathic Listening ***
Chapter 3 - Coaching During the Pre-Caucus
Chapter 4 - Interpersonal Negotiation Skills
Chapter 5 - Mediating the Joint Session
Chapter 6 - Intoducing Nora and Rebecca
Chapter 7 - Rebecca's first pre-caucus
Chapter 8 - Nora's first pre-caucus
Chapter 9 - Rebecca's second pre-caucus
Chapter 10 - Nora's second pre-caucus
Chapter 11 - The Joint Session At Last
Chapter 12 - Negotiated Performance Appraisal
Chapter 13 - Negotiated Performance Appraisal Clips
Appendix I - Cultural Differences
Appendix II - Group Facilitation journal article

Does anyone tell you, you’re NOT listening? Do you want or need to listen better? Leaders and team players are sometimes challenged to listen when personality, noise, job title, etc. become barriers. Hearing is something you’re born with, listening is a learned behaviour. Developing your listening skills and perhaps changing some poor behaviours will strengthen professional and personal relationships. Team productivity will soar when we truly hear what the other person is saying.
YOU WILL LEARN TO:

* Enhance and create personal and professional relationships
* Demonstrate the true meaning of listening
* Increase productivity through active listening
* Be more understanding of others
* Be better understood
* Reflect the content of interpersonal messages
* Interpret the challenges of non-verbal communication and make them work effectively

So how does one show empathic listening to another person? Here are the guidelines that Madelyn Burley-Allen sets out in her book, Listening, the Forgotten Skill:

1. Be attentive, interested, alert, and not distracted. Be positive through non-verbal behavior.

2. Be a sounding board – allow the speaker to bounce ideas and feeling off you while assuming a non-judgmental non-critical manner.

3. Don’t ask a lot of questions.

4. Act like a mirror – reflect back what you think the speaker is saying and feeling.

5. Don’t discount the speaker’s feelings by using phrases like “You’ll feel better tomorrow”.

6. Don’t let the speaker get you angry, upset, or involved in an argument. ...
-9.

A thorough exploration of the role empathy plays in learning throughout all levels of education and its crucial relationship to motivation, values development and achievement.

Introduction

Part I: Empathy, Morality and Learning: A historical background
1. Empathy: A historical perspective
2. Empathy and Morality: The relationship
3. The Nature and Significance of Empathy in Learning

Part II: New Understandings of Empathy in Learning Relationships and the Significance of Context
4. A New Classification of Empathy
5. The Benefits of Empathy in Teaching and Learning Relationships
6. Constraints on Empathy in Learning Relationships
7. Modeling Empathy and Values
8. Empathy and Students with Particular Needs: Transformative learning

Part III: Wider Implications: Empathy beyond the school
9. The Life-long Learner: Emotional engagement as the essence of learning through the life course
10. Affect, Technology and Learning
11. Empathy in Management, Systems and Organizations
12. Spiritual, Personal, Social, Aesthetic Values and Creativity
13. Affective Issues in the Education and Training of Professionals:
implications for teacher selection and other training and
continuing professional development
14. Implications for the Wider World, Longer Term and Future Work

Bibliography

Index

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Five Tools for Empathy

i. Mirror
ii. Validate
iii. Acknowledge/Give a Compliment
iv. I Statements
v. Behavior Change Contract (Asking for a shift in what caused a lack of empathy)http://www.scoop.it/bookmarklet?url=http%3A//cultureofempathy.com/Projects/Curriculum/Existing-Activities-Index/pages/12.htm#
VI. Role Playing

a. Circle Bouncing In a circle, have someone say a statement, have another person mirror what they heard, have another person validate the person who said the statement, have another person compliment the person who validated, … etc.

Activity 8.1 Attending

- pair off, Allow 2 minutes for couple to in total
spend one minute describing everything you observe of your partner

Does anyone complain about your listening skills? Do you want to be able to listen better? This workshop will help you reach your goal.

YOU WILL LEARN TO:

* Enhance and create personal and professional relationships
* Demonstrate the true meaning of listening
* Increase productivity through active listening

COURSE OUTLINE Active Listening

* Listening style assessment
* Barriers to listening
* Benefits to listening
* Three levels of listening
* Five techniques of active listening
* Fives skills of active listening
* Concentration tips
* Guidelines to effective listening
* Listener’s quiz for personal development