Automation is everywhere. The word “automation” may make you think of a factory floor with cost-efficient robotic assembly or e-commerce companies with sophisticated operations for massive fulfillment centers.
A whole other realm of automation, known as workload automation (WLA), goes mostly unseen. Retailers use WLA to track and update inventory data across physical and online stores. A brokerage may use WLA to reconcile its daily financial transactions prior to the start of market trading. For large organizations, WLA is crucial for employee payroll, customer billing, customer onboarding, employee onboarding, and so forth. The list is endless.
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