For decades, Learning and Development (L&D) teams have grappled with four underlying wicked problems: scaling internal expertise, ensuring consistency across global teams, keeping up with rapid industry changes, and demonstrating ROI. While some companies are distracted by using AI to optimise for efficiency and cost savings, others are using AI to solve wicked problems that have previously been difficult—or even impossible—to solve at scale.
One thing we've noticed on the ground is that, when it comes to AI-driven L&D innovation, professional services firms - e.g the Big Four - are leading the way, emerging as both early adopters and standard-setters for other orgs in all things AI & L&D. The question we have been exploring recently is: why is this?

How AI is solving L&D’s biggest challenges – And why professional services firms are leading the way
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