People-Centric Solutions

how can brands successfully get closer to their customers to create products or services that truly address their needs? From working with hundreds of consumers every day, here's what we've learned about getting them to open up and share some of the most intimate details of their lives.

Executives were nearly three times more likely than non-executives to say they want to return to the office full time, according to Slack’s Future Forum Pulse survey. The report found that while nearly 80 percent of knowledge workers want flexibility in where they work — citing benefits ranging from work-life balance to lower anxiety at work and a better sense of belonging — their employers think that the arrangement will lead to a variety of ills, diminishing the company’s collaboration, creativity, and culture. These concerns track with another recent report from Northeastern University that found that more than half of C-suite executives were concerned about their workforce’s ability to be creative and innovative in a primarily remote work environment.

“Sympathy is typically defined by feelings of pity for another person, without really understanding what it’s like to be in their situation,” CCL noted on its website. “Empathy, on the other hand, refers to the capacity or ability to imagine oneself in the situation of another, experiencing the emotions, ideas, or opinions of that person. Empathy in the workplace is often more productive and supportive.”

Most people tend to be fairly confident in their empathy skills. Heck, some are actual empaths — people who are naturally hyper-sensitive to the feelings of others.

But regardless of your sensitivity level, there’s nothing wrong with a crash course in empathy to reap the benefits for all.

Forty years ago, Tom gave me one of the best pieces of advice I've ever received. He said, "Warren, you can always tell someone to go to hell tomorrow." It's such an easy way of putting it. You haven't missed the opportunity. Just forget about it for a day. If you feel the same way tomorrow, tell them then -- but don't spout off in a moment of anger.

Elmore, who worked alongside famous leadership coach John C. Maxwell for 20 years and has helped corporate executives, educators, professional athletes and ministry leaders for decades, told The Christian Post in a recent interview that COVID-19 was the “great accelerator.”
It was during the lockdowns that Elmore says it became clear to him that “the only way leaders are going to be able to navigate successfully — not just survive but thrive — would be to develop some social and emotional skills that, before today, we didn’t need as much.”

The 2018 Grant Thornton-Oxford Economics study found that what executives perceive to be most important to employees does not always align with what employees think is most important. For example, 57% of executives in the study believed a pleasing workplace environment was critical to employee loyalty, whereas only 36% of employees said the same.

rather than trying to manage time itself, we need to manage our activity. That’s the only thing we can manage. So, the question to ask is: what will you do in the twenty-four hours you have each day? 

A by-product of the leadership development paradox is that the “rest” are typically excluded from those opportunities, creating disparities and perceived inequities within organizations. A longstanding finding of health and policy research is that unequal societies with large gaps between the haves and have-nots have a poorer quality of life. 

What is leadership — and how is it different from management?

In general, people with higher EI have an easier time naming and expressing their emotions, making decisions about how to satisfy their emotional needs, and remaining calm and composed in stressful situations, says Aimee Daramus, PsyD, a licensed clinical psychologist with Urban Balance. 

Many businesses encourage employees to stretch themselves beyond their job description to show they're ready for a promotion, and yet there's no formal process in place for determining what that additional work should be or how it figures into considerations for promotion.

• 86 percent of employers said mental health, stress and burnout were still a priority.
• 49 percent, however, had not formally articulated a well-being strategy for their workforce.
• 26 percent had adopted a well-being strategy.

Micromanagers make it very difficult for you to demonstrate creativity on the job. They are always hanging over your shoulders, barking last-minute additions to a project that is already 80 percent complete. This could make employees behave in certain ways, such as being irrational, depressed, and demoralized.

Micromanagement refers to a show of unrelenting dominance at the workplace, usually by a boss over their subordinates. It's a problem that has led to the loss of employee potential, creativity, and confidence. In extreme cases, it breeds distrust amongst colleagues.

Becoming the best leader possible—a boundless leader—is an inside job. There’s a limit to improving leadership by simply updating ideas or skills, especially in this digital age. The biggest variable in leadership—our biggest leverage—is how we show up in mind, heart, and body. Can we remain curious and in flow, despite the stream of ever-changing demands and global conditions?

Whether you’re giving a presentation virtually or in person or to a group of one or one hundred, there are a few things that you can do to set yourself up for success. These five tips will help you make your next presentation your best one yet.

#innovation #management #humanresources #digitalmarketing #technology #creativity #future

As humans, we are biased for empathy. Empathy is the natural human instinct of recognizing another’s emotions and using this awareness as a catalyst for forging bonds. As a leader, it’s important to empathize with your people, to understand their perspective, and to be able to put yourselves in their shoes.

• Find a time management strategy that works for you, like planning out each day ahead of time and organizing your schedule around when you work best.
• Use to-do lists and distraction lists to organize what you need to get done and what might throw you off track.
• Improve your time management skills by working in sprints to make the most of your productive hours. 

These three cold-calling tips can help your salespeople become wildly more productive on the phone.

Dreams are written in disappearing ink. But this one lingered with me for a while, as if there was a message embedded within that I needed to learn.

“It starts with trust and respect for all,” Ms. Weaver says. “It doesn’t matter what colour their skin is or their gender. It’s all about how they can do the job and do it well.” She says her executive team has set the tone around being inclusive and caring – both at work and who they are outside of work.

The 80/20 prediction model can be applied in various business settings to highlight the key factors that affect success. The main benefit of doing this is businesses can then see where the majority of their output comes from, focusing resources on those areas to help improve efficiency and further boost productivity.